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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Egg not providing right info


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Hi All

 

Hopefully someone can point me in the right direction on this one.

 

I sent a CCA request to Egg in Aug 09 and got back a copy of what seems to be my agreement and a blanked out copy of the loan terms and conditions with no reference to my account or date; so I have not idea if they are relevant.

 

Am I right in thinking that as Egg have not given me anything relating to PPI (other than small paragraph in agreement) they have not fully complied with my CCA request.

 

Should I persue them on this or just send them a SAR to get everything else as well as I am loathed to send them money and buy them more time for the sake of it?

 

My situation is I took out loan in Spring 04, and after being defaulted, paid off the loan in Nov 07. I have since been receiving statements and realised there is PPI on the loan. This is unusual as I was a sole director of small company and always thought I could not claim PPI so never knowingly request it. I believe I was mis-sold and am trying to get info to prove it.

 

Thanks

 

AT

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Hi All

 

Hopefully someone can point me in the right direction on this one.

 

I sent a CCA request to Egg in Aug 09 and got back a copy of what seems to be my agreement and a blanked out copy of the loan terms and conditions with no reference to my account or date; so I have not idea if they are relevant.

 

Am I right in thinking that as Egg have not given me anything relating to PPI (other than small paragraph in agreement) they have not fully complied with my CCA request.

 

Should I persue them on this or just send them a SAR to get everything else as well as I am loathed to send them money and buy them more time for the sake of it?

 

My situation is I took out loan in Spring 04, and after being defaulted, paid off the loan in Nov 07. I have since been receiving statements and realised there is PPI on the loan. This is unusual as I was a sole director of small company and always thought I could not claim PPI so never knowingly request it. I believe I was mis-sold and am trying to get info to prove it.

 

Thanks

 

AT

 

 

Yes send the SAR and also see this thread...... Egg

 

I believe you will have a good chance to reclaim mis-sold PPI but it is better if you are prepared before you claim.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 2 months later...

Well Egg have finally sent me my info from the SAR but it does not contain anything relating to PPI other than a single paragraph in the loan agreement.

 

Interestingly they have my occupation down as an entirely random job description I wouldn't have used.

 

Would anyone be able to advise me if I should initiate my claim on the basis that this is all the information they have or chase them for the PPI documents they must have if they paid the premium on my behalf?

 

Thanks

 

AT

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Share on other sites

Well Egg have finally sent me my info from the SAR but it does not contain anything relating to PPI other than a single paragraph in the loan agreement.

 

Interestingly they have my occupation down as an entirely random job description I wouldn't have used.

 

Would anyone be able to advise me if I should initiate my claim on the basis that this is all the information they have or chase them for the PPI documents they must have if they paid the premium on my behalf?

 

Thanks

 

AT

 

If you believe there is data missing then you have the right to complain to the Information Commissioners Office... Link here...

 

Complaints - Information Commissioners Office

 

You can precede this with a letter of non compliance..

 

Data Protection Act - Non-Compliance - Template Letters

 

Chase them to provide the documents you have after all paid £10 for them so make them work to provide what you are legally entitled to.

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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