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    • You can be sure that pardoning himself, stopping the other prosecutions and vengeance will be his first priorities if he wins. i dont think he will win, but no surety on that
    • The other cases aren't going to happen before November though, are they? Reporters are saying he can't pardon himself for a state conviction. He would have to lean on the governor of New York state, as I understand it.
    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
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Bulldog/Pipex cancellation help required pls.


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Hi,

 

We were a customer of Bulldog/Pipex for just over a year until it all went wrong.

The broadband failed to work for weeks at a time and after three long months of trying to get them to fix it we decided to cancel and go elsewhere. However these things are never as simple as they should be and we've now been told on two different occasions that our cancellation has failed and that we're still a paying customer. They have no record of our phone calls or notes on the system.

 

We have phone records for the second cancellation as we were with our new provider but as we were still customers when we cancelled the first time we have no evidence that these calls took place on a specific date.

 

My question is, can I demand that they send me phone records for the past six months in the post and that I can have them sent within a reasonable time frame? (10 working days)

 

If I can, what would be the basis for this request. Are there any specific UK laws that say I'm entitled to this personal information.

 

I think I can ask for this but I'm not sure so would appriciate any help.

 

Many Thanks

 

Louis

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Yes you are entitled to disclosure of personal data but they have 40 days to respond. Read up on this forum about data protection and SAR s

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Hello again,

 

I've just had a phone call from Pipex (8.20am) informing me I have to pay £10 to obtain copys of my bills. Is it correct that I have to pay to get something that I've already paid for within my line and broadband rental?

 

It was a very unusual phone call as they have never contacted me by phone before even when I've requested a call by email. The first thing the person said was that they are recording the call and was it ok for them to do this. Also bear in mind that I only sent the email last night at 10.30pm and it usually takes 48 hours for Pipex to respond.

 

Many Thanks

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£10 is the maximum that they can charge for a subject access request. Some companies do it for free. I'd be sending a postal order / cheque off with a letter saying that you feel it's disgusting that they charge this.

 

Also tell them the reason you request this information, ask them to resolve all your issues (tell them what you want the desired outcome to be) or send you a DEADLOCK letter so you can escalate the complaint.

 

Be clear with what is wrong at the moment, what you require for it to be resolved satisfactorily and if not you Require a DEADLOCK letter to escalate the complaint to CISAS. Ask for a response within 10 working days.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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£10 is the maximum that they can charge for a subject access request. Some companies do it for free. I'd be sending a postal order / cheque off with a letter saying that you feel it's disgusting that they charge this.

 

Also tell them the reason you request this information, ask them to resolve all your issues (tell them what you want the desired outcome to be) or send you a DEADLOCK letter so you can escalate the complaint.

 

Be clear with what is wrong at the moment, what you require for it to be resolved satisfactorily and if not you Require a DEADLOCK letter to escalate the complaint to CISAS. Ask for a response within 10 working days.

 

Hi, thanks for the response. We have just sent them an email basically telling them what you said above. We will also be sending them a written letter as well.

 

The whole situation has gotten out of hand now, all we wanted to do was cancel our account, pay what we may owe them and move on.

 

They have recieved all our proof this morning via Recorded Delivery. However they will not be informing us of the out come until at least the 03 September 2009 and that we also have to send them an email requesting said update.

 

Considering they owe us £46 which has been credited to our account and the amount in dispute is £38 it seems totally pointless. Why can't they just cancel and send us the difference.

 

The more I think about this the more angry I get.... I'm going to have to go for a walk to calm down.

 

Many Thanks for all your help.

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Ok, so I've just had a reply from the email that I sent this morning. You have to understand that these emails have been going back and forth for the last few days.

 

What I sent this morning.

 

Hi,

 

You should now have all the proof needed to see that our new phone service started on the 08 July 2009 and the new broadband service went live on the 16 July 2009. You will also see that the request for a new phone service was initiated on the 02 July 2009, the same time we cancelled with Pipex which we have said all along.

 

If you goto the website address I have provided below and enter Tracking number BR677958537GB you can verify for yourself that a letter was sent as promised and that you have received it today.

 

http://www.royalmail.com/portal/rm/personal?pageId=tab_track_rm&catId=500185&mediaId=83900761

 

I might also point out that Pipex representative Martin Hynes has also sent us an email supporting our claim.

 

Quotes from his email:

 

"Your account is currently in the process of cancellation; due to a system error the account remained active."

 

"A customer can cancel there account by contacting our Cancellations Department 0871 222 6367, unfortunately, a system error occurred when cancelling your account."

 

As you can see he quite clearly admits not once but twice it was a system error on your part.

 

I hope you can resolve this issue asap and that we can receive a letter in the post to confirm our cancellation and an email as an intermediate response.

 

We haven't decided if we want to spend another £10 requesting old billing information at the moment but I have been informed that this is the maximum amount that you can charge and that it is highly inappropriate to charge this amount as most reputable companies would do this for free.

 

If this matter isn't resolved within the next 10 working days we will be requesting a DEADLOCK letter so we can escalate this to CISAS.

 

Regards

 

--------------------------------------------------------------------

 

And here's the reply that I recieved a moment ago.

 

--------------------------------------------------------------------

 

Thank you for your email, the contents of which have been noted.

 

Please accept our apologies for any inconvenience caused.

 

In accordance with Data Protection laws, we require three of the following pieces of information to allow us to access your account and advise you on your query:

 

- Your Pipex Account number

 

- Your full name

 

- Your date of birth (please confirm)

 

- Your address

 

- Your postal code

 

- Your contact telephone number

 

- Your method of payment

 

 

If you have any further requests or queries, please do not hesitate to contact our Customer Care Department on the number below.

 

Kind regards,

 

Leeane Lim

Pipex Customer Relations

 

---------------------------------------------------------------------

 

I'm now sitting at my desk shaking with anger, is it just me but are they really this stupid?

 

They have all the details for the account, they can even scroll down and read the details for themselves from previous emails.

 

We have been corresponding with Pipex for over five months now (including the faulty BB issue time frame) and this is a typical response. We just go round and round in circles.

 

This is costing myself and my partner allot of personal time to sort out not to mention the cost of phone calls at a premium rate and written letter cost's.

 

I just don't know what to do next. I have replied in big bold letters telling them our personal details for the 100th time....

 

:evil:

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Keep as calm as you can. Hopefully this will all be sorted soon.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Thought I'd post where we're upto today, a week after my last rant about Bulldog/Pipex.

 

After being promised the account would be cancelled by Thursday 3rd September (yesterday) we recieved another bill today. So I sent them an email and it now appears that the second cancellation has been lost or forgeten about and we now have to start the cancellation process all over again, for the third time.

 

Does anyone know of an address for upper management within Pipex? Other than the PO Box, or even an email address? I feel the need to send a snotty letter.....getting very angry again.....you wont like me when I'm angry :eek:

 

Many Thanks

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Found this here Legal - Customer Complaints - Code of practice

 

Complaints Procedure

Contact our Customer Care team by calling 0871 222 5550. We will always try to resolve the matter during your first telephone call but if we can't; we will give you an approximate timescale and return your call.

If you're not satisfied with the way we've handled your complaint, please ask to speak to the manager of the customer services team.

If you feel your complaint has not been resolved and you remain unhappy you can ask to speak to our Customer Relations Department who will review your case and provide you with a unique reference number to quote in all your contacts.

 

Although we would prefer to resolve your issue at the earliest opportunity you can also contact us by:

  • Emailing us at [email protected]
  • Writing to us quoting your account number and a summary of the issues you have experienced at the following address:
    Customer Relations
    Pipex Internet Ltd
    4 Falcon Gate
    Shire Park
    Welwyn Garden City
    Hertfordshire
    AL7 1TW

 

In your letter, say what you want (ie disconnection from their service), if they have cost you extra money tell them how much, and say you want it compensating ask for a DEADLOCK letter from them if they are unwilling to comply, as you've had enough and you will escalate the complaint to CISAS.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Found this here Legal - Customer Complaints - Code of practice

 

 

 

In your letter, say what you want (ie disconnection from their service), if they have cost you extra money tell them how much, and say you want it compensating ask for a DEADLOCK letter from them if they are unwilling to comply, as you've had enough and you will escalate the complaint to CISAS.

 

 

Thanks for finding that, I'll sit down with my partner tonight and write a strong letter and send it to the above address. You really can't believe that a company of this size can screw up a simple process so many times. In fact at the begining of the week they insisted we actually cancelled on the 14 June 2009, which is complete b*ll*cks as we cancelled on the 2 July 2009. They then said they needed a months notice to cancel the account and that cancellation would occur FROM 14 July 2009. So in effect we have had to give them 2 months notice to cancel the account.

 

Anyway thankyou for the help, its much appricated :)

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You're very welcome. Put all this in your letter, include how much extra they have cost you. Be clear on what you want from them (I'd be saying "I require a refund of all money paid for your services since 2nd july when you were supposed to be cancelled from, and to be cancelled from your service as soon as possible. If you cannot do this please reply with your reasons why and a DEADLOCK letter so I may escalate this to CISAS")

 

CISAS is an an independent dispute resolution service for communications providers and their customers. It would cost PIPEX money for your complaint to go to them (even if CISAS found for PIPEX which I cannot see!) so they will be more likely to try to sort it fast.

 

Keep us informed, hope this is sorted for you fast.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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You're very welcome. Put all this in your letter, include how much extra they have cost you. Be clear on what you want from them (I'd be saying "I require a refund of all money paid for your services since 2nd july when you were supposed to be cancelled from, and to be cancelled from your service as soon as possible. If you cannot do this please reply with your reasons why and a DEADLOCK letter so I may escalate this to CISAS")

 

CISAS is an an independent dispute resolution service for communications providers and their customers. It would cost PIPEX money for your complaint to go to them (even if CISAS found for PIPEX which I cannot see!) so they will be more likely to try to sort it fast.

 

Keep us informed, hope this is sorted for you fast.

 

Just out of curiosity, can I ask for compensation for the amount of time I've spent trying to sort this out? At a rough guess I'd say we've spent a good five hours writing letters, emails and making phone calls. That doesn't include the time we spent trying to get the broadband fixed for almost three months.

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You can ask :lol:. Small claims court can compensate £9 odd an hour so add an extra £45 if you like, it's your complaint!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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