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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Abbey Default - Judgment by Default, set aside request received


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Ok, so didn't want to post this until I clarified something, so here goes.

 

Now you have Judgment, the Judgment debt exists and can be enforced. By that I mean you can seek enforcement from the Court, using various methods;

 

http://www.hmcourts-service.gov.uk/courtfinder/forms/ex321_0406.pdf

 

The most appropriate appears to be County Court Bailiff, or High Court Enforcement Officer

 

http://www.hmcourts-service.gov.uk/courtfinder/forms/ex345_web_0809.pdf

 

www.hceo.gov.uk

 

These shouldn't be entered in to lightly, so read the links and post back if you have questions.

 

Of course there's still the chance of a set aside, in which case you might not want to take enforcement action immediately, but some would say a CCJ should be enforced immediately - they would do the same to you, if they had the chance ;)

 

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I am also thinking of removing all reference to the DPA from my claim, and just focusing on the CCA. That way it cannot get reallocated and MUST be considered simple enough to deal with on the SCT.

My argument would then be this -

No Default Notice, Default Letters, Letters of Assignment or Termination = Unenforceable Default

 

 

If the agreement is unenforceable.

 

If it isn't, they can just reissue another Default Notice and start the whole process over again.

 

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This is for a Bank Account, isn't it? Overdraft?

 

If so, there is no prescribed format for an agreement - it is excluded from the format/content requirements by the OFT. Take a look at the Overdrafts link in my signature.

 

The termination of the account has to happen in the "agreed" (note, not "prescribed") format. In short, they should have sent a letter telling you how they would terminate the agreement, then have complied with that when they eventually did. If they can show this letter was sent, (as well as complying with the OFT's s.74 Determination) the default would be accurate.

 

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Yes, it was a bank account that was overdrawn.

The issue for me is that I didnt receive any correspondence from Abbey suggesting a default was forthcoming, or any letter suggesting termination of any kind. I thought this was a requirement under the CCA.

 

The challenge here is not what did you receive, but what was sent. There is a difference. If they show the letter was sent, that will be enough, unfortunately. (Of course it needs to be compliant, so we're back to do they have proof of it being sent and complying with their obligations)

 

I requested all of this when I sent the SAR, but nothing was provided. I guess I'm a little baffled now, this isn't as clear cut as i thought it might be.

 

We've seen cases where documentation has surfaced after a S.A.R was responded to. The question would be would what they provide when asked for satisfy a Judge that the letter was sent? If it's a "yes", there's little you can do.

 

http://www.consumeractiongroup.co.uk/forum/barclays-bank/110184-car2403-barclays-bank-default.html

 

just to clarify, there was no agreed overdraft, I had just gone overdrawn.

 

In which case there was still an overdraft, so the Determination still applies. (The Determination is outlined in the link I referred you to earlier, Overdrafts, in my signature)

 

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So, what would constitute proof of sending AND compliance of the DN, or would this vary depending on the judge?

 

No - have a read of the links I've provided.

 

They need to show that they told you how they would terminate the agreement prior to or shortly after you entered in to it, plus that they terminated it correctly as agreed.

 

There is no need for a Default Notice on an overdraft debt. (The agreement being exempt from the requirements of s.87/s.88 of the CCA 1974)

 

Abbey have admitted to me twice they have no DN, or letters pertaining to a DN.

 

See above.

 

They sent me a blank template letter.

 

If a Judge decides that was sent and it complies with the agreement they had with you, then that will suffice.

 

If they suddenly produce docs in court that I've asked for for over 6 months, will this not look like abuse of process, in that they could have avoided court after all?

 

Yes, in which case you may be able to recover costs against them for acting unreasonably. As this will likely be a small claim, that won't be much.

 

It also depends on whether the Judge considers that letter "data" in the meaning of the DPA as to whether he thinks they should have disclosed it under your request or not. TBH, a template will probably not be classed as data, but probably will satisfy him if they can show one was sent.

 

sorry, lots of questions!

 

No probs - keep 'em coming, as I need you to be fully informed before you decide how to proceed ;)

 

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Does a signed application form for a current account constitute and agreement?

 

No.

 

The Account is governed by the FSA.

 

The Overdraft is governed by the OFT.

 

It's the Overdraft you're challenging, so the OFT's Determination applies.

 

 

Yes, to challenge them, but keep reading that thread ;)

 

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  • 2 weeks later...

As they haven't received the claim form, they will get the set aside. although they could have had it as they seem to think they have a defence as well.

 

Really, those POC need to be elaborated on. They've applied for Summary Judgment as the POC are vague, according to them. I don't agree, but there is more information that could have been given to them.

 

Where there any directions from the Court, a Notice of hearing, or anything? What was contained on their application?

 

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car

 

quick question, CCA doesn't apply to me as I dont owe any money (I think?). That being said, would this now be purely a DPA issue?

 

Yes, quite, but compliance with the requirements of the CCA will still be an issue in deciding whether they have processed your data accurately under the DPA.

 

I'm at a loss as to why they decide to argue against accounts that no longer have any balance owing on them :confused:

 

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Assessment by the ICO, received today:

 

"From the information you have provided it appears likely that Abbey has failed to comply with the sixth principle in this case. This is because Abbey did not respond to your SAR within the 40 day statutory limit.

 

In light of this it is my assessment that it is unlikely that Abbey has complied with the DPA in this case. This assessment is based solely on the information you provided.

 

In terms of the information you feel has not been provided to you, Abbey have stated in their letter dated 27 July 2009 that they have sent you all the personal data they hold in relation to your account. However, I will ask them to confirm that this is the case and will write to let you know."

 

:)

 

Yes, but what will they do about it, though?

 

They'll write to them and ask them to comply in future, that's what!

 

:evil:

 

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