discriminated against by sky because I cannot pay by direct debit.

[wesleyt43]

I have had sky now for 9 years, I have on a few occasions paid my bill late, well sometimes we all do that, anyway toaday I paid my bill on line, and when checking the tv I noticed that I had no channels, I just presumed that as I had paid my viewing would be re-instated, however 6 hours later and no sky, so I rang and was told that even though I had paid my bill as I could not set up a direct debit account with them to pay my future bills I could not be reinstated, and as I could not set up a direct debit I had to pay 2 months viewing in advance, by debit card, I explained I had no facility to pay this way and I was told that due to this I could not have my viewing put back on. I explained how I had just paid a bill that would take me to my next bill due in September therefore I had just paid for a service that I no longer had. I asked then to cancel my account and was told that they could not cancel my account as it was blocked, even though I had just paid??? I was also told that it states that in my terms and conditions it clearly states that my viewing will not be reinstated if a payment is late, and I dont set up a direct debit or pay 2 months in advance and I explained that 2 months ago when I paid late my viewing was reinstated within an hour and why not this time, and I was again told its in the terms and conditions, I also said that as I obviously not getting the service that I paid for by using a freinds bank card, I should cancel the payment, and I was told that should I do this I will be contacted by their debt department I also was told that all new customers to sky now have to pay 6 months in advance?? I feel that sky are just being !!! wipes and discrimination against people who cannot or are unable to set up a direct debit payment plan, I did ask to be put through to a manager but no joy, I was just told the same thing set up a direct debit NOW or pay 2 months in advance NOW or no sky. I have also checked the terms and conditions where I was told it clearly states that viewing cannot be re-instated unless Ii pay by direct debit or in advance and as yet have found nothing, can they chage or add to terms and conditions without notifying people???:?

[BankFodder]

No, they must inform you of changes to the T&Cs.

 

These people - banks too, make it up as they go along. You should ask them to tell you what para no of the T&Cs they are referrring to.

[wesleyt43]

No, they must inform you of changes to the T&Cs.

 

These people - banks too, make it up as they go along. You should ask them to tell you what para no of the T&Cs they are referrring to.

 

Will do, I have checked their terms and conditions and have found nothing in mine, yet they insisted they have not changed them since I joined sky years and years ago. Thanks for that anyway, I even checked on the website and all it states is

Setting up a regular payment method

 

You can save money by setting up a Direct Debit to avoid service charges. You can also setup a recurring credit card payment for an additional monthly fee of 50p (75c for ROI).

New customers

New customers must pay by direct debit or credit card.

 

Existing customers

Existing customers can pay by direct debit, credit/debit card, at the Post Office or by cheque or postal order. Please see below for details about alternative payment methods.

Yet I was told today that all customers have to pay by direct debit.

[IdaInFife]

The terms and conditions that you agreed too state that you would actually pay by dd.

 

 

if someone cancels their dd (as they won't set up and activate account wihtout dd or 6 months in advance payment) then they go onto invoice. if an invoice customer fails to make the payment and the account is blocked you either have to set up dd (remember can always be cancelled ) ot pay 2 monthsd in advance for your tv pack

 

Ida x

[wesleyt43]

Hi, I never have or agreed to pay by DD, I have paid by invoice for many years, my problem is now is that I have paid in advance for a service that I am not due to be billed again for till the middle of september, and am not getting, but a service that they wont let me cancel as my viewing is restricted even though I have paid, I think I am just going to leave it till I get my next bill and see if they have charged me for a service I dont have, as their customer service is driving me up the wall.

[IdaInFife]

when you first took sky you would have set up a dd in the beginning or they would not have activated the account at all unless you pad 6 months in advance, alot offpeople set it up and after firs oyament cancel it so they can pay by invoice.

 

Sky will still charge you for any days that you were blocked if they were apart of the original billing

 

ida x