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    • Bookmakers use betting on political events to entice new customers, and say it is growing.View the full article
    • nope  and  neither dx
    • Ok Thank you DX will do just that . will keep you up dated.
    • dispute it with whichever cra provider is now showing it. simply state the a/c is from 2015 and was defaulted (date) and should not have re appeared. probably getting ready to sell it on. dx
    • Hi Caught Shoplifting at John Lewis - Retail loss Prevention/Other shoplifting allegations. - Consumer Action Group Thanks a lot for commenting this experience of yours. I do understand this might be something that you are not willing to talk about anymore but the same exact scenario happened with me today at John Lewis. They took my name/ address/ a picture of me holding a signed banned letter. the only questions I've got are... will I be contacted by the police will this be recorded as police caution or criminal record?  I would really really appreciate if you could let me know how it went.  I am so so so ashamed of myself and am really making changes in my life I feel like I've lost myself for a period of my life but anyways it would be really great to hear back. Thanks 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi Folks

 

I am challenging CLF the grounds that this one is illegible in parts but would appreciate any feedback to thrown at 'em.

 

I just have these two pages messy off them and the second on has a ref number that is very hard to decipher. Also seems to have something in beteeen the date and the first numbers as if from another batch? They must have doubts too as rather than write me they have started to ring . :D

 

Aint their something about it all supposed to be on the same doc and not seperate sheets and I dont have any copies from anything when this was hatched several years back.

 

CLFinanceCCA-edited.jpg

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I am talking to me self here I know but it does say on the top of page one

 

"set out in terms and conditions set out overleaf..."

 

and

 

"which together constitute this agreement "

 

Now I cannot make a positive/UNQUESTIONABLE connection between these hard to read 2 pages so?????????????

 

A possibly incomplete agreement?

 

Have it got any other holes in it?

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well for a start its barely legible, is this one document or two, because if its on the back of the first copy I believe that would make it enforceable however it is extremely difficult to read and looks like its been cobbled together

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They Are Being A Bit Shady Now For I Have Just Recieved A Letter And Statement Asking For My Fanancial Statement So They Can Carry On Taking A Quid A Month Off Me. No orrible threats or shgouting for more - just a nicy nice letter. - But ignoring the in dispute letter. lol.

 

Its in Dispute!

 

I FEEL LIKE WITH THEIR PHONE CALL THAT THEY ARE SHOWING THEIR HAND HERE .

Being so nice in fact .. not the actions of a kean collector who thinks they are in the right.

Edited by questioner
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I was reading Wilson case too that questioned the documentation fee being included in the credit of something which made that one unenforceable.

 

The CCA is more complex then I thought and this seems to work well for many of us.

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I know very little but am learning. I do now feel that a lot of the older pre-07 agreements that may seem enforcable to some of us are in fact not so due to slight mis-statements in the small print.

 

I think the bit under ARP in part 3 is possibly questionable

 

it does not state any figure after "You agree to pay... " its just blank???

 

It then says about paying the first monthly installment which is in fact only the courier fee of £50 - Is that not iffy on a genuine credit agreement?

 

ThIs part 3 seems to be rather confusing. Like the Wilson case perhaps - a matter of mis-statement?

 

Others, who know more than I do, have said that his CL sheet is clearly an “application form”. I have never considered this.

 

Indeed, some parts DO mention the words "application" and "applicants".

 

I am also unsure about the legality of the bit under data protection too which says –

 

“I am entitled to disclose information about any co-applicant and ………. and to authorise you to search/and or record information at credit reference agencies about each of us .”

 

This latter may be inappropriate but I am just seeking holes in this as usual. How can one person authorise the searching of info for another - questionable perhaps?

 

Just something in this lot does not add up - just cannot put me finger on nit yet. I know it is stirring me in the face.

 

Until someone with a legal brain can finally tell me more the only thing I seem to have is the fact that the 2 sheets are pretty hard to read and may be unrelated due to illegible ref numbers on bottom of pages making it an incomplete deal.

 

Anyone?

 

 

 

Almost all agreements where PPI has been mis-sold automatically invalidate the agreements. Most agreements have incorrectly stated APR, incorrect or hidden charges and wrongly stated total costs.

 

What does all this mean and does it apply to my case above?

 

I have never been told about any on this?

 

I found it on this site.

 

http://www.consumercredit-action.com/claims-unfair.html

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Just been watching

 

PPI Reclaiming Guide: £1,000s for missold loan insurance...

 

I am now wondering if this mis-selling of credit insurance applies to the scan I have uploaded here. Its a large figure. It seems that this would put a new light of simply asking for CCA docs.

 

THIS IS OFF ANOTHER SITE ............

 

  • Block premiums run for a maximum of 60 months and can leave the borrower without cover for loans which exceed 5 years.

 

 

The CL one scanned here has credit insurance (presumably what they call PPI?) for 84 months which seems to work for me as case of mis-selling.

 

I also hear that other consumer sites are exploring the possibilities related to eariler PPI flaws and consumers claiming refunds due to misselling along with if this makes agreements more unenorcable (as logic would dictate) - is CAG chasing this one up too?

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  • 4 weeks later...

Have you made a Subject Access Request for this account ? If you believe you have been mis sold a protection insurace:

 

either it wasnt suitable for reasons of health issues that would have excluded you from claiming.

 

you were self employed.

 

you were advised it was compulsory ie that you wouldnt get the loan without the insurance.

 

then those are all good reasons for a a claim.

 

Was this account initially dealt with over the phone and then couriered to you ? It looks as though all the amounts were typed in and then presented to you for signature.

 

Were you given any information as to regards the insurance, told you could go elsewhere if it was necessary for the loan to be covered. This kind of information could possibly be found in data provided under the SAR.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 months later...
Have you made a Subject Access Request for this account ? If you believe you have been mis sold a protection insurace:

 

either it wasnt suitable for reasons of health issues that would have excluded you from claiming.

 

you were self employed.

 

you were advised it was compulsory ie that you wouldnt get the loan without the insurance.

 

then those are all good reasons for a a claim.

 

Was this account initially dealt with over the phone and then couriered to you ? It looks as though all the amounts were typed in and then presented to you for signature.

 

Were you given any information as to regards the insurance, told you could go elsewhere if it was necessary for the loan to be covered. This kind of information could possibly be found in data provided under the SAR.

 

 

These seem to be apt............

 

1) I was self employed at the time and you were aware of this.

2) This was a joint account yet, I believe that only the “first named” person was covered. This means that cover was only partial. This was very unfair and quite worthless.

3) I was never given any appropriate professional, unprejudiced advice or choice over this product by you. I had no idea what PPI was then and what it entailed.

4) I was given the overall impression that PPI was an essential component that one had to have without question.

5) I had my own business insurance (being self-employed) therefore PPI would never have been relevant to me. Moreover, I believe that on the basis that I had business insurance any prospective claim in the PPI field would have ever been accepted by the PPI seller.

6) I was not ever informed that I could obtain cheaper alternative PPI elsewhere, if required either. This latter concern has now been the subject of an enquiry by the Competition Commissioners Office who were especially critical of PPI

7) I honestly have serious doubts that I ever even said yes to any PPI, believing that any tick box on any application form may have been ticked already, prior to me seeing this.

 

and yes - SAR now in..........

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  • 1 month later...

Q, should this thread be merged with the other one ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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