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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

Not sure this is the right section to post my query I'm a bit overwhelmed with the amount of categories here!

 

I've recently won a small claims court against an independant courier company. Briefly I used them to ship a large LCD tv that I sold on ebay to the winning bidder in 2007 & took out insurance. The TV arrived smashed & I put in a claim with the courier company but for some reason the claim was taking an extraordinarily long time to be settled each time I would ring & speak to the person dealing with the claim he would say that the insurance were still processing it, despite the insurers never having contacted me. This went on for months until one day I was told that the employee had left the company & they claimed no knowledge of my case. I entered into email correspondence with them whereby they promised to look into it but never got back to me. I had no option in the end but to initiate a small claims case against them which I eventually won, the director turned up at the 1st trial date claiming it had 'come out the blue' despite my having all the paperwork to show I had been in correspondence with the company he asked for an adjournment & then he didn't bother turning up at the 2nd trial so it was found in my favour.

 

I won the case on 7th July & they were given 7 days to pay by the court. I have heard absolutely nothing. I rang the company a couple of times and spoke to their secretary who said she would pass on my messages & ask the director to get back to me but still nothing.

 

I have now sent a letter saying I am giving them 7 days to pay or I will execute a warrant. They have until Thursday 20th August to send full payment.

 

What I'd like to know is how to go about executing a warrant if they don't pay up. I don't expect to hear from them as my experience with them is they seem to just ignore everything in the hope that it will go away. The judgement amount is £1759 and the company is a limited company registered with companies house, established in 1991. What are the bailiffs chances of getting this money back from them? I seem to recall reading somewhere that they cannot remove goods that are needed to run the business, which I presume could apply to practically everything in the business! Also do I address the warrant to the limited company or to the director?

 

My other concern is that I am going abroad in September for up to 6 months so if I execute the warrant now, will this cause problems for me?

 

Any advice appreciated! I've never been very lucky with regards to things like this, the only other court case that had a favourable result was when my ex neighbour pleaded guilty to vehicle theft of my van & its contents (he sold it for scrap when I went away on holiday!) and agreed to pay compensation in court...I received £30 in total before he was killed in a motorbike accident (also stolen!) and as far as I'm aware this would mean I am no longer entitled to anything? It'd be just my luck if this company went bust before I could recover the debt from them.

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Hi

 

Not sure this is the right section to post my query I'm a bit overwhelmed with the amount of categories here!

 

I've recently won a small claims court against an independant courier company. Briefly I used them to ship a large LCD tv that I sold on ebay to the winning bidder in 2007 & took out insurance. The TV arrived smashed & I put in a claim with the courier company but for some reason the claim was taking an extraordinarily long time to be settled each time I would ring & speak to the person dealing with the claim he would say that the insurance were still processing it, despite the insurers never having contacted me. This went on for months until one day I was told that the employee had left the company & they claimed no knowledge of my case. I entered into email correspondence with them whereby they promised to look into it but never got back to me. I had no option in the end but to initiate a small claims case against them which I eventually won, the director turned up at the 1st trial date claiming it had 'come out the blue' despite my having all the paperwork to show I had been in correspondence with the company he asked for an adjournment & then he didn't bother turning up at the 2nd trial so it was found in my favour.

 

I won the case on 7th July & they were given 7 days to pay by the court. I have heard absolutely nothing. I rang the company a couple of times and spoke to their secretary who said she would pass on my messages & ask the director to get back to me but still nothing.

 

I have now sent a letter saying I am giving them 7 days to pay or I will execute a warrant. They have until Thursday 20th August to send full payment.

 

What I'd like to know is how to go about executing a warrant if they don't pay up. I don't expect to hear from them as my experience with them is they seem to just ignore everything in the hope that it will go away. The judgement amount is £1759 and the company is a limited company registered with companies house, established in 1991. What are the bailiffs chances of getting this money back from them? I seem to recall reading somewhere that they cannot remove goods that are needed to run the business, which I presume could apply to practically everything in the business! Also do I address the warrant to the limited company or to the director?

 

My other concern is that I am going abroad in September for up to 6 months so if I execute the warrant now, will this cause problems for me?

 

Any advice appreciated! I've never been very lucky with regards to things like this, the only other court case that had a favourable result was when my ex neighbour pleaded guilty to vehicle theft of my van & its contents (he sold it for scrap when I went away on holiday!) and agreed to pay compensation in court...I received £30 in total before he was killed in a motorbike accident (also stolen!) and as far as I'm aware this would mean I am no longer entitled to anything? It'd be just my luck if this company went bust before I could recover the debt from them.

 

You will need to apply to the court for a Warrant of Execution but a speedy solution to getting payment would be for you to pay the small fee to have the case "transferred up" to the High Court for enforcement !!

 

You then need to choice a company to use to enforce the debt and this is where the likes of Sherforce Ltd or Marston Group will come in handy.

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