Sorry, I thought I understood this...

[peterfoyle]

I've sent a letter asking for charges to be refunded, which has been met with a stony silence.

 

I know that if they'd replied saying 'this is how much it costs' I could have asked for evidence of manual intervention.

 

Should I ask for this now, before taking action, so that when it goes to court I can show their lack of evidence. It occured to me that if I go straight to court, their defence could be 'this is how much it costs' and I wouldn't have any way of refuting it.

 

Brilliant website - particularly useful to be able to quote at them all the cases they've lost in the last few weeks!

[Natasha]

Hi Peter

 

So i'm guessing you already knew how much they have been charging you?

 

I would get details of manual intervention, just to strengthen your case.

 

Best wishes

 

ps perhaps someone more experienced can advise

[peterfoyle]

Thanks - yes, I know how much. It strikes me as the safer way of proceeding - it just means the 40 day delay.

 

It's only £100, so I might ask also if they seriously think it's worth their while being obstructive (while making it clear they'll be in court if necessary)

[richardc]

For £100 they brobably won't take it court (but you never know). The question is just how hard you will have to push them.

[BankFodder]

Which letter did you send them? How long did you give? Do you know all of your charges?

[peterfoyle]

Yes, I know the charges, some of which hadn't yet happened, but had been notified.

 

I asked them to refund charges made & not take the new ones, giving them ten days to reply. I also quoted the case they had just lost, as reported here. In my next letter, I'll include the other three they've lost since then.

 

I sent it to Leeds, where the charging letters had come from (apparently Gary Kettle now works there!). I think I should send future ones to the main office.

[peterfoyle]

Posting that I hadn't had a reply did the trick - a letter arrived today 'thank you; we are investigating your complaint. We will send you a full reply shortly.'

 

So that's all right then!

 

I'll give them seven days I think before step 2.

[peterfoyle]

This topic was closed on 03/07/19.

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