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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Loopyloopy v Natwest


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Lisa, do you have any spreadsheet software e.g. Excel or Open Office ? (Open Office is free and available for both Windows and Linux platforms)

 

I'm thinking Andy may want some layout like this which is easily sorted :-

 

Statmement Date      Credit               Debit         Reference        Comments

10 Feb 2004          20,150.00                         NWB loan funds
10 Feb 2004                               4,691.09      repay loan
10 Feb 2004                               10,154.99     repay loan

etc ......... 
                     __________       _________
       Total Credit 20,150.00          14,846.08     Total Debit
                     ___________      _________

Edited by shakespeare62

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I think this would make it easier to explain to the Court i.e. including the exact date in the month, along with the RatsNest reference for it.

 

Once you've put it in a spreadsheet, you can sort it by date, add up totals for credit and debit for a given period easily etc.

 

To display it on this Thread...you could attach your document using the edit --advanced options or just copy and paste your data into the reply box and wrap it in PHP tags (another advance edit option) - I mean we can work out the display stuff once you've got the figures laid out.

 

This is the way Accountants would lay out such figures. This is the way to "scr*w" the opposition. We want you to win.

 

Just dumping a load of unorganized figures in front of the judge may cause the old boy's or old girl's eyes to glaze over ... and they may not be bothered to try and work it all out. Make it easy for them to understand and they might make the effort as they won't want to look 'stupid'...

 

I'll try and help - if you're not sure about using a spreadsheet...

Edited by shakespeare62

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Thanks for you continued support Shakespeare you understand where im going with this.Lisa i need date loan amount till we get to the P.O.C amount thats all nothing less and the list of repayments which you have already supplied.

Nothing

more to do till we recieve Ratsnest disclosure list so as i have stated before dont let this consume your time.I deal with this weekin week out.

 

 

Regards

 

Andy

We could do with some help from you.

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We will need for you to document the above for your disclosure list

 

andy

We could do with some help from you.

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Lisa...I think that would be fine. You've been making a big effort. Yes if you can put in everything from 9th Feb (or as Andy advises) Spreadsheets are really useful for manipulating data.

 

Hopefully Andy will be back on later today to give you more advice. I need to be offline shortly - I'll check back later. Sorry just spotted he's back on !

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I have completed a spreadsheet of my husbands current account with natwest included are all transactions relevant to the loan. These have been taken from all statements sent to us from IRWIN and Mitchell they have said they are unable to go back any further with the statements when requested.

 

I am just about to complete a spreadsheet of the loan account they are claiming for.

n.xls

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Ok Lisa thats fine you concentrate on the amounts and payments and I will sort the legal.Which statements do you have loan account or current account?

 

Regards

 

Andy

We could do with some help from you.

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I have loan account statements from the 10th Febuary 2004 (When the loan was refinanced I assume they opened a new account) and current account statements from October 2002 (Although my husbands original loan was taken out before this date) I have asked Irwin and Mitchell to supply statements back further than that but they have said they are unable to.

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Yes Lisa they are excellent hows the baby by the way?

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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I have loan account statements from the 10th Febuary 2004 (When the loan was refinanced I assume they opened a new account) and current account statements from October 2002 (Although my husbands original loan was taken out before this date) I have asked Irwin and Mitchell to supply statements back further than that but they have said they are unable to.

That is shockingly rubbish by NatWest. This is late in the day but they can get you statements for a lot further back than that. Is it worth me muddying the waters by posting EXACTLY how they can do that? or not?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Yes he is really well during the day anyway night time is a differant matter altogeter LOL, My other two children are 5 and 3 and I kind of forgot what it is like to have a baby in the house. Im getting bored already though of being at home and cannot wait until the end of August to get back to work and get my teeth stuck into something, We are hoping if everything goes ok with this that hubby can give up work and stay at home with the kids as I earn loads more than him now and childcare will cost a fortune with 3 kids

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Thank you for your input Yourbank i am aware that NW hold info further than Mitchells have stated I myself have gone back to 12 years after pressure

 

Regards

 

Andy

We could do with some help from you.

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Late in the day may i suggest a full SAR cost you £10.00 but e need to unravel this mess

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Thank you for your input Yourbank i am aware that NW hold info further than Mitchells have stated I myself have gone back to 12 years after pressure

 

Regards

 

Andy

 

1991/92 they can go back on information. The October 2002 is a lame attempt. That is to the time of migration(NatWest Group IT system to RBoS Group IT system). First ever guide I wrote here under Nattie was about how to get statements from the point of view of the person ordering them. You want the instruction here?

  • Haha 1

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Thank you Yourbank;)

 

Regards

 

andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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http://www.consumeractiongroup.co.uk/forum/natwest-bank/16402-how-order-copy-statements.html

(original thread). However, from the branch they type in

Back Office 04, 45 that has a menu of which they order statements(see above thread for how to order and what to do--three months at a time so it is time consuming ordering them). Unfortunately, where the office that deals with SARs do not have the exact same system so for reference, its the NatWest Archive(all of which I have posted on forums prior to this post).

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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We are not sure exactly when the first loan was taken out with NATWEST, We are 80% sure that it was in 2000, I will print of the a SAR and post it tomorrow, or do you think a local branch will be able to print statements that far back?

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There you have it Lisa from the horses mouth so to speak thank you Yourbank

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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