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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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New PPI Claim, how?


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Hi,

I have recently had a cold call from a claims company telling me I can claim thousands of £'s back from PPI's. I went through my loans over the last few years and they said I could claim back a minimum of £6k, this was without being sure if I had ever PPI with these loans. At the end of the convo he said "you could claim all this for £199 upfront fee"... hmmmm

 

Sounds nice but I dont have £199 at this moment in time! Is there a process to do this off my own back? I have the loan refernce numbers but I cant remember if I had any PPI's im sure i must have had one or two somewhere.

 

Thanks guys

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yes you can apply to claim back any PPI you think may have been miss sold and it will cost you nowhere near that amount! ;)

 

As long as you have your account number contact the bank/company in question issue a SAR, include your £10 and by law they will have to send you all of the information on the account. Then you can decide if you have a case.

 

Do not be taken in by these companies :mad:

 

you can do everything yourself :D

9-1-07 S.A.R - (Subject Access Request) sent:o !! Lloyds and Halifax!

20-1-07 S.A.R - (Subject Access Request) sent Capital One

20-1-07 S.A.R - (Subject Access Request) sent Halifax Card Services

20-1-07 S.A.R - (Subject Access Request) sent Marbles

20-1-07 S.A.R - (Subject Access Request) sent Halifax (Birchave0's sis)

8-3-07 PPI refund Lloyds TSB Loan £1200 + £2900 off loan balance

22-5-07 Halifax *Won* £1025

23-9-07 Goldfish 8k balance written off, £2300 PPI + charges returned, no agreement

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Thanks for the quick reply.

I have to pay £10 for a copy of each loan details? Seems a little steep, esp when i got 6 or 7 of them and I have no idea if i took out PPI :(

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Hi,

 

You have to pay £10 for ALL the information the bank have. If that means they have to supply the details of 10, 20 or more accounts then so be it. Just include all account numbers

 

ONE £10 fee per bank

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Ok, that should break it down a bit, HSBC, M&S and EGG.

Sorry to be a pain bet is there a default SAR form in the consumer forum library? Struggling to find one.

Also, do i enclose a £10 cheque as its states UPTO £10 so I wont know the cost when sending the SAR out.

 

Thanks again

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It's a straight £10 not "up to £10"

The SAR is here, letter 2

 

The Consumer Forums - Bank charges templates (consumer)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Ok, that should break it down a bit, HSBC, M&S and EGG.

Sorry to be a pain bet is there a default Subject Access Request form in the consumer forum library? Struggling to find one.

Also, do i enclose a £10 cheque as its states UPTO £10 so I wont know the cost when sending the Subject Access Request out.

 

Thanks again

 

It will be £10.00 per bank and a Postal Order or cheque is the way to pay.

 

You should also ensure you send the mail recorded signed for delivery so you have a proof of receipt. You can then count down your 40 day deadline.

 

SAR from the stickies at the top of this forum.... Full SAR for ppi

 

There is another one in the bank templates library

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Ok cheers guys, they have been sent.

I have found an old one from HSBC, is there a possiblity i can claim? Im being hassled by two claims companys to pass me the details bit at £200 upfront cost and 20% commision (plus they are way to pushy!) I would like to do this myself:

 

HSBC - loand started Dec 05

Principal Loan £4800

PPI £790

30 months

14.9%

 

29 payments of 190 for loan and £32 for PPI.

 

Total interest - £914 for loan and £150 for PPI

 

I have noticed I ticked and signed the following box:

 

" I X X wish to purchase a Personal Loan Protection Plan

I understand that I am purchasing the product ticked above on credit provided by you and the the terms relating the credit to the product can be found above and in the Loan Terms attached"

 

Any ideas where I stand on this??

Thanks again

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Ok cheers guys, they have been sent.

I have found an old one from HSBC, is there a possiblity i can claim? Im being hassled by two claims companys to pass me the details bit at £200 upfront cost and 20% commision (plus they are way to pushy!) I would like to do this myself:

 

HSBC - loand started Dec 05

Principal Loan £4800

PPI £790

30 months

14.9%

 

29 payments of 190 for loan and £32 for PPI.

 

Total interest - £914 for loan and £150 for PPI

 

I have noticed I ticked and signed the following box:

 

" I X X wish to purchase a Personal Loan Protection Plan

I understand that I am purchasing the product ticked above on credit provided by you and the the terms relating the credit to the product can be found above and in the Loan Terms attached"

 

Any ideas where I stand on this??

Thanks again

 

If you have a valid reason for claiming mis-selling.

 

CLAIM IT.

 

You may have ticked the box but unless all the details were explained to you and you should see this as they should have completed a questionnaire to ensure all the correct questions were asked to ensure the PPI was suitable to you needs... this is an example...

 

..http://wwwa.mbna.co.uk/insurance/files/CP0608_INSU_MB_LP_S.pdf

 

PPI products have been pushed onto unsuspecting consumers. Very few products have fulfilled the requirement of Insurance due to the exclusion clauses, some have been added on without the creditor being made aware and quite a lot have been added with no Consumer Credit Agreement only an Application Form which does not fall within the Legistlation of the Consumer Credit Act 1974 and so would more than likely be unenforceable.

 

aa

 

 

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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