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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Webby v Barclaycard **WON with CCI and Older Charges**


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Just getting my thread started.

 

SAR sent on 7th May.

Reminder/LBA sent on 18th June.

Partial compliance on 23rd June.

 

They chose to send me 6 years worth of copy statements, saying 'this is all we have'.

I've written back saying that my SAR wasn't limited to copy statements, and that if they hold any data on microfilm/microfiche, they need to supply this too (I'm aware of other thread on here in which Barclaycard have admitted to holding data on microfilm, but claim the DPA doesn't force them to reveal it).

 

They've got another 7 days, so lets see what happens next week.

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Hi Webby,

 

Are you looking to reclaim any charges from the last 6 years, or are you hoping to get sight of your credit agreement too.

 

If the latter, please don't hold ya breath !! ;)

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  • 3 weeks later...

Letter sent to Barclaycard on 23rd June (as describe in post #1)

LBA sent on 4th July.

 

No reply to either, so it's N1 time. I'll be using a standard template (http://consumeractiongroup.co.uk/resources/templates-library/48-bank-templates/130-data-protection-act-non-compliance-particulars-of-claim-) as the basis of my PoC; but should I start going into detail about microfilm, or just keep it basic?

 

Barclaycard have already admitted that they hold customer data on microfilm, and claimed that it didn't fall under the scope of the DPA. Apparently the ICO investigated this a couple of years ago, and concluded that it *did*. Should I include this in the PoC, or simply say that they've failed to fully comply with my SAR?

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Hi Webby,

 

I assume you've read the Sticky about BC, their Microfiche and the ICO.

 

I think you should add to the POC that you're aware that a/c data has been stored on Microfiche going back beyond 6 years and this data has been held to be relevant data to be disclosed in a SAR according to the ICO.

 

Please also see this Sticky about when BC started to charge so you can decide if it's worth digging further back - http://www.consumeractiongroup.co.uk/forum/barclaycard/151305-barclaycard-charging-earlier-than.html

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Right, they've replied back:

 

Thank you for your letter dated 4th July

 

May I take a moment to advise that we did not receive your original SAR made on 7th May. We are in the process of actioning your request made 23 June and will be writing to you again soon

(by the way, does anyone else hate 'actioning' or 'we will action your request')

 

23th June was my LBA.

 

Considering that they cashed the cheque sent with my SAR of the 8th May, and have already partially complied with it, stating they didn't receive it is clearly rubbish.

 

Anyway, my N1 has been submitted now, so lets see if they try to use this as a defence

Edited by WebMaster
corected my speling
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  • 3 weeks later...

Barclays had until the 30th July to submit a defence or aknowledgement, and they don't appear to have done either (unless it went in right at the last minute and the court haven't yet mailed me).

 

Just to summarise, my claim was for 50 quid compensation, and I asked for a court order forcing them to comply with my SAR.

 

I can use the form supplied by the court (when they processed my N1) to ask for a default judgement. Do I need to do anything special regarding forcing Barclaycard to comply with the SAR? Will this automatically be dealt with if I ask for judgement?

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Hi Webby,

 

First off, can I check that you filed in court citing Barclays Bank PLC - t/a Barclaycard and their Churchill Place address.

 

Second, have a quick word with the court and see if there was a last minute response.

 

Thirdly, if court's not heard from BC, apply for judgement in accordance with your claim as files, ie seeking an order for the production of data and for compensation.

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Can't say if it'll matter but we have seen BC wriggle out of a default judgement against BC.

 

Did your POC mention BC at all.

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It may be all fine and dandy because, in this instance, you are probably fine litigating against Barclays who should supply all data including BC stuff.

 

But certainly, if you have to file against BC for charges or anything else, use the full name of B's t/a BC.

 

See what happens next, as you say.

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  • 3 weeks later...

My fault. When I didn't hear back from the court after 14 days had elapsed, I assumed BC hadn't filed a defence (I assumed they'd notify me if they had).

 

Anyway, BC have submitted a defence. The two key arguements are:

 

1) Claiming they didn't receive my original SAR. They've cashed the cheque; I should be able to argue this.

 

2) Claiming microfiche is exempt. Their words are:

 

The Claimant's statements prior to 2003 are held on microfiche in the Defedant's National Records Storage Centre. The Defedant avers that information held on microfiche is not considered as part of a 'relevant filing system' as defined by section 1 of the DPA 1998. This is because microfiche does not provide the same or similar accessibility as a computerised filing system. S 7 of the act does not apply to this information.

 

Paragraph 5 is admitted, save for the statement that 'the iCO has rules such data is not exempt'. The claimant is put to proof on this point.

 

I'm aware of the sticky regarding this, but couldn't actually see anything from the ICO stating this (I've Googled).

 

Given how long the ICO take, is it worth me taking the matter up with them, hoping they'll give me something to use as evidence?

 

Should I contact BC directly and argue my points, in an attempt to reach an out of court settlement? Or just fill in the AQ and forget about things for now?

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My fault. When I didn't hear back from the court after 14 days had elapsed, I assumed BC hadn't filed a defence (I assumed they'd notify me if they had).

 

Anyway, BC have submitted a defence. The two key arguements are:

 

1) Claiming they didn't receive my original SAR. They've cashed the cheque; I should be able to argue this.

 

2) Claiming microfiche is exempt. Their words are:

 

 

 

I'm aware of the sticky regarding this, but couldn't actually see anything from the ICO stating this (I've Googled).

 

Given how long the ICO take, is it worth me taking the matter up with them, hoping they'll give me something to use as evidence?

 

Should I contact BC directly and argue my points, in an attempt to reach an out of court settlement? Or just fill in the AQ and forget about things for now?

 

Think it would be worth giving ICO a ring, the sticky just contains a letter sent from the ICO so whilst useful its not the mind blowing evidence needed IMHO :-D

 

...........................Following our visit, we concluded that the microfiche system used by Barclaycard is a relevant filing system for the purposes of the Act. This means that in our view the information is personal data and should have been supplied as part of your SAR within 40 days and for a maximum fee of £10. As a result, it is our view that it is likely Barclaycard has contravened the sixth data protection principle, as this requires data controllers to process personal data in accordance with data subjects' rights.

 

If they give you a quote, give Sharks one last chance so the court can see your being reasonable, set a deadline for response prior to AQ having to be in.... if nothing doing file and wait imho.

 

S.

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If BC don't have to supply records kept on microfiche,then why did they send me my 1993 application form on microfiche--and I know I'm not alone.

 

http://photo-hosting.winsoftmagic.com/1/eyuq21iud8.jpg

 

unless this isn't a copy from microfiche?

 

 

As most banks usually offer to supply a copy of a statement for a fee,why not ask BC for a specific statement from before 2003 and see what they send you?

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Hi Webby,

 

I think a quick letter to BC is the way to go here.

 

Say BC are still suggesting that their Microfiche data does not have to be disclosed. Say you are aware of the ICO opinion about this given to BC customers back in November 2006.

 

Ask if they would kindly confirm in writing that they still agree that BC's system is a "relevant system", for which they must supply data in response to a SAR.

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I contacted the ICO a few days ago, but haven't had a reply yet - no doubt it'll be a month or two before anything happens). I've also put in a complaint regarding BC/microfiche - It'll allow me to say in court that it's the subject of an ongoing investigation.

 

Sadly someone was telling me that the ICO can be a bit reluctant to get involved with legal disputes, but we'll see.

 

In the meantime, I came across this very interesting PDF:

 

http://www.whatdotheyknow.com/request/1489/response/4800/attach/3/Letters%20sent%20to%20banks.pdf

 

, which contains letters sent by the ICO to Barclays, Lloyds, and Abbey

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2) Claiming microfiche is exempt. Their words are:

 

The Claimant's statements prior to 2003 are held on microfiche in the Defedant's National Records Storage Centre. The Defedant avers that information held on microfiche is not considered as part of a 'relevant filing system' as defined by section 1 of the DPA 1998. This is because microfiche does not provide the same or similar accessibility as a computerised filing system. S 7 of the act does not apply to this information.

 

Paragraph 5 is admitted, save for the statement that 'the Information Commissioners Office has rules such data is not exempt'. The claimant is put to proof on this point.

 

 

 

They didn't seem to have a problem when I requested my husbands statements in 2007. They sent the microfiche copies for 2002 to 2004 about a month after the computer stored copies were received.

 

 

enamae

Please note: I have no qualifications in this area and any advice offered is given in good faith.

 

 

http://www.financial-ombudsman.org.uk/publications/Ombudsman-news/40/40_setoff.htm

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Hi Webby,

 

I've seen your post on the "BC Microfiche" Sticky thread and read the ICO's letters with interest.

 

Let's hope your complaint to the ICO now will confirm that nothing's changed and BC are obliged to provide older data which is stored on their MicroFiche system. :)

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Yep, I've seen those threads cheers.

 

It seems to be standard practice for the banks to file a defence to claims, even if they have no intention of letting them reach court. So at this stage I'm still hoping they'll change their mind and cough up. But if not, I'll be well prepared

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