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My husband has an egg card has 4 some years now. A month or so ago they started phoning and saying that the account was in arrears, my husband phoned and after an irritating conversation they told him it was because they had made mistake and credited the payment early, ie statement 23rd of the month I made the paymet via internet banking on about the 2nd of the following month, but for some reason they credited it on the 22nd it was therefore showing as an additional payment and not the minimum payment. Anyway they agreed to rectify it guess what they didn't. They phone several times a week asking to talk to my husband to which I say he is not hear please call back at 7/7.30pm or call him on his mobile. They have not done this and just keep phoning me at home during the day, they are now threatening a default notice and advice.

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Welcome to the site.So have you had anything in writing ?

Have you made it clear that you dont want to deal by phone ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Hi nothing in writing, well I say nothing in writing wrote to them via secure mail asking them to explain, standard email saying "Te ensure you receive a swift answer to your query about your account please call the collection team on etc etc

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