Child Tax Credit SUSPENDED - Computer Error!

[loobyloo35]

My payment hasnt gone into my bank - I did put up a separate thread but as this is still ongoing I thought I would start a new one.

 

It seems that my payment from Tuesday hasnt gone through - it seems that any little error can cause the suspension of payments.

 

Up until yesterday my WTC was still going to be paid on 23rd June but I have been told this evening that its been suspended as well NOT HAPPY!

 

Everytime I call up they tell me the payments have been suspended and an error note with a reference number is on my file. The department that are trying to sort this out are on telephoned based so I only have the main number as a contact.

 

Apparently this does happen (never happened to me in the 10 years I have been claiming!) has anyone ever experienced this before?

 

No one seems to know how long this is going to take or will take,apparently there are no notes on the system.

 

Surely if it was something more serious then they wouldnt just tell me it was a computer mess would they???

 

The telephonist I spoke to tonight did say that I was entitled to the money and that I would receive it she just didnt know when.

 

Can someone help or put my mind at rest please because if my payments are stopped indefinitely then I am well and truly screwed!

 

A very worried LL

[loobyloo35]

bump

[loobyloo35]

New bungle hits 'disastrous' tax credits| News | This is London

 

Is this anything to do with mine do you think?????

[installspark]

Don't think so as the page shows it was last updated in 2003.

 

One definite way of finding out why the payment has stopped is to send a subject access request to tax credits. This does not cost you anything - all HMRC and DWP subject access requests are not charged for.

 

The form for this can be found here

 

Expect to receive half a forest back within 40 days Mine was 6 inches thick!!!!!!

[loobyloo35]

yes I realised that after I had posted it DOH!

 

They keep telling me I will get my money and it just hasnt been sorted out yet and they have informed the relevant department of the computer error!

 

The thing is if I SAR them this could take weeks and what's the point, this isnt going to get my money is it?

 

Surely if it was something far more serious they would ring me or write to me or turn up on the doorstep and I have had nothing! Even when I ring the 5 times I have been told every single time its computer error related! GRRRRRR!!!

[ErikaPNP]

If there is no problem with your actual claim and you are entitled to the money, ask them why a clerical payment cannot be made (giro).

 

Payments that people are entitled to should not be suspended unless there is a problem with the claim, such as you haven't provided the correct info, or someone named in the claim dies.

 

I had problems with Tax Credit and didn't have a payment for 3 MONTHS. Every time I rang, it was "being sorted". I lost my rag waiting and went to the local inland revenue to ask for an interim payment as I would soon have to pack in my job as I could no longer pay my childminder. They discovered it was a Tax Credit error and I got my payment within 3 working days.

[loobyloo35]

I have just rang them again and asked if it had been sorted and they said no they are still suspened, "bear with me whilst I look at the notes". I asked what the notes said and he wouldnt tell me, I said I had been told about the error etc., and he said it had been sent to the tax credit office to find out why they had been suspended.

 

I asked him if a giro payment be sent and he send one was requested on Tuesday, I asked him the outcome and he said this can take anything up to 2 weeks. i said I could be without money for nearly a month then and he said yes, so I said how am i meant to surive and his answer..... I CANNOT COMMENT ON THAT! :-x

 

I had to put the phone down on him!

 

I really do not know what is going on and I don't know what to do, I have lost all my appetite and I am now getting to the stage where I just want to cry!

[ziggy317]

hi there same thing happend to me they stoped my money and its been suspended sine 25 june they have not given me a reason i cant get answer out of them dont know what to do

[reallymadwoman]

If your tax credits payments are suspended for no apparent reason and they don't sort it fairly quickly, complain.

 

In the same situation, my payments eventually turned up 3 weeks late. My complaint was upheld and I got £30 compensation.