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    • Hello, You can't make EVRi investigate something. The only thing you could potentially look to do is take EVRi to court for the value of the lost parcel, however with a value of only £25 there will be limited point to doing that.
    • Is the letter headed Letter of Claim/before Claim or similar? If not, it sounds like more of the threatogram chain. If you're not sure, post up an anonymised copy of the letter and we'll check. HB
    • So guess what, we have received a final demand letter for £100. It states if payment is not made by 11/06 they will have no option but to forward the case to their litigation dept with a view to commence County Court Proceedings. So just wondering if anyone has any advice. Do we ignore this? or do we need to take action? Thanks 
    • hi dx, thanks for helping just re-reading everything this morning and I must have missed this one from uncle in his thread "What you should not do, is not contact the Banks and simply default on payments. "  are you in disagreement with this based on your last sentence?
    • Thanks for the reply and clarification, that might just explain why in my case contact has pretty much ceased. Though with such companies it doesn't mean they won't ever threaten to return to court as a tool to force one's hand if they feel they are not self informed on their chances etc.  But concerning how last year they tried to use the CCJ to get a charging order and the court granted an intirum order on our mortgage using the CCJ that would have been a good 2-3 months beyond the 6 years, should the court not have checked the age of the CCJ in the first case or would they always grant an interim order simply off the back of a CCJ being produced without even checking the age of it?.  Had I not defended that action at the time they may well have got a default using a CCJ older than 6 years which could be a concern going forwards. At the time when I contacted the court to question the paperwork for a final order application the clerk suggested people don't get informed when companies apply for interim charging orders, they are automatic if a claimant has a CCJ and people only get contacted once a date for a final order application goes through. kind of begs the question if such companies can continue a seemingly backdoor method to attempt default action if un-defended if the initial application doesn't need to check the age of a CCJ?.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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me & the OH's debt


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any members dealing with Howard Cohen-there is a sticky in the section above.Can anyone who has received a letter from Cohen stating that you have had a judgement entered against you when this is not the case,followed by a letter claiming "human error" please enter the details in that thread?

 

A paper trail of alleged "human error" needs to be compiled to demonstrate that Cohen is overstepping the mark time and again

 

the link is-

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/206593-howard-cohen-discussion-thread-2.html

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  • 2 weeks later...

this is a bit cheeky-ok,a lot cheeky-but if a DCA has been hassling you and they ignore the telephone harrassment letters,has anyone thought of writing to tell them that if they keep phoning you in contravention of your specific instructions to stop,that you will be getting a truecall,and charging them for the full cost?

:D:D

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piece about companies which claim to get your loans "written off" and how dodgy they are

 

contributor actually got a chance to mention how pre 2007 agreements need to have certain things contained in them to be enforceable,and how there were websites which give you the relevant info for free....

 

never thought I'd ever hear the words "unenforceable agreement" on tv

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  • 4 weeks later...

thought just occurred to me

 

if a DCA doesn't get the message that civilised human beings don't appreciate getting hassle,especially not for SB debts,has anyone considered going for a court injunction to clip their wings?

 

if you were to get one,and they viloated it,wouldn't they run the risk of arrest and possibly jail-and maybe open to having to compensate you?

 

your thoughts and opinions welcome!

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I think this should be seriously looked into

 

if someone is getting hassle and aggro,especially for no valid reason,then it must be possible to get the damper put on them

 

I am not au fait with the England and Wales legal system,but I'm sure there are members here who would know the score

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I think this is what we need-

 

PROTECTION FROM HARRASSMENT ACT 1997

 

England and Wales

 

1 Prohibition of harassment

 

(1)A person must not pursue a course of conduct—

(a)which amounts to harassment of another, and

(b)which he knows or ought to know amounts to harassment of the other.

(2)For the purposes of this section, the person whose course of conduct is in question ought to know that it amounts to harassment of another if a reasonable person in possession of the same information would think the course of conduct amounted to harassment of the other.

(3)Subsection (1) does not apply to a course of conduct if the person who pursued it shows—

(a)that it was pursued for the purpose of preventing or detecting crime,

(b)that it was pursued under any enactment or rule of law or to comply with any condition or requirement imposed by any person under any enactment, or

©that in the particular circumstances the pursuit of the course of conduct was reasonable.

 

 

2 Offence of harassment

(1)A person who pursues a course of conduct in breach of section 1 is guilty of an offence.

(2)A person guilty of an offence under this section is liable on summary conviction to imprisonment for a term not exceeding six months, or a fine not exceeding level 5 on the standard scale, or both.

(3)In section 24(2) of the [1984 c. 60.] Police and Criminal Evidence Act 1984 (arrestable offences), after paragraph (m) there is inserted—

“(n)an offence under section 2 of the Protection from Harassment Act 1997 (harassment).”.

 

 

3 Civil remedy

(1)An actual or apprehended breach of section 1 may be the subject of a claim in civil proceedings by the person who is or may be the victim of the course of conduct in question.

(2)On such a claim, damages may be awarded for (among other things) any anxiety caused by the harassment and any financial loss resulting from the harassment.

(3)Where—

(a)in such proceedings the High Court or a county court grants an injunction for the purpose of restraining the defendant from pursuing any conduct which amounts to harassment, and

(b)the plaintiff considers that the defendant has done anything which he is prohibited from doing by the injunction,the plaintiff may apply for the issue of a warrant for the arrest of the defendant.

(4)An application under subsection (3) may be made—

(a)where the injunction was granted by the High Court, to a judge of that court, and

(b)where the injunction was granted by a county court, to a judge or district judge of that or any other county court.

(5)The judge or district judge to whom an application under subsection (3) is made may only issue a warrant if—

(a)the application is substantiated on oath, and

(b)the judge or district judge has reasonable grounds for believing that the defendant has done anything which he is prohibited from doing by the injunction.

(6)Where—

(a)the High Court or a county court grants an injunction for the purpose mentioned in subsection (3)(a), and

(b)without reasonable excuse the defendant does anything which he is prohibited from doing by the injunction,he is guilty of an offence.

(7)Where a person is convicted of an offence under subsection (6) in respect of any conduct, that conduct is not punishable as a contempt of court.

(8)A person cannot be convicted of an offence under subsection (6) in respect of any conduct which has been punished as a contempt of court.

(9)A person guilty of an offence under subsection (6) is liable—

(a)on conviction on indictment, to imprisonment for a term not exceeding five years, or a fine, or both, or

(b)on summary conviction, to imprisonment for a term not exceeding six months, or a fine not exceeding the statutory maximum, or both.

 

 

4 Putting people in fear of violence

(1)A person whose course of conduct causes another to fear, on at least two occasions, that violence will be used against him is guilty of an offence if he knows or ought to know that his course of conduct will cause the other so to fear on each of those occasions.

(2)For the purposes of this section, the person whose course of conduct is in question ought to know that it will cause another to fear that violence will be used against him on any occasion if a reasonable person in possession of the same information would think the course of conduct would cause the other so to fear on that occasion.

(3)It is a defence for a person charged with an offence under this section to show that—

(a)his course of conduct was pursued for the purpose of preventing or detecting crime,

(b)his course of conduct was pursued under any enactment or rule of law or to comply with any condition or requirement imposed by any person under any enactment, or

©the pursuit of his course of conduct was reasonable for the protection of himself or another or for the protection of his or another’s property.

(4)A person guilty of an offence under this section is liable—

(a)on conviction on indictment, to imprisonment for a term not exceeding five years, or a fine, or both, or

(b)on summary conviction, to imprisonment for a term not exceeding six months, or a fine not exceeding the statutory maximum, or both.

(5)If on the trial on indictment of a person charged with an offence under this section the jury find him not guilty of the offence charged, they may find him guilty of an offence under section 2.

(6)The Crown Court has the same powers and duties in relation to a person who is by virtue of subsection (5) convicted before it of an offence under section 2 as a magistrates' court would have on convicting him of the offence.

 

 

5 Restraining orders

(1)A court sentencing or otherwise dealing with a person (“the defendant”) convicted of an offence under section 2 or 4 may (as well as sentencing him or dealing with him in any other way) make an order under this section.

(2)The order may, for the purpose of protecting the victim of the offence, or any other person mentioned in the order, from further conduct which—

(a)amounts to harassment, or

(b)will cause a fear of violence,prohibit the defendant from doing anything described in the order.

(3)The order may have effect for a specified period or until further order.

(4)The prosecutor, the defendant or any other person mentioned in the order may apply to the court which made the order for it to be varied or discharged by a further order.

(5)If without reasonable excuse the defendant does anything which he is prohibited from doing by an order under this section, he is guilty of an offence.

(6)A person guilty of an offence under this section is liable—

(a)on conviction on indictment, to imprisonment for a term not exceeding five years, or a fine, or both, or

(b)on summary conviction, to imprisonment for a term not exceeding six months, or a fine not exceeding the statutory maximum, or both.

 

 

6 Limitation

In section 11 of the [1980 c. 58.] Limitation Act 1980 (special time limit for actions in respect of personal injuries), after subsection (1) there is inserted—

“(1A)This section does not apply to any action brought for damages under section 3 of the Protection from Harassment Act 1997.”

 

 

7 Interpretation of this group of sections

(1)This section applies for the interpretation of sections 1 to 5.

(2)References to harassing a person include alarming the person or causing the person distress.

(3)A “course of conduct” must involve conduct on at least two occasions.

(4)“Conduct” includes speech.

Scotland

 

 

8 Harassment

(1)Every individual has a right to be free from harassment and, accordingly, a person must not pursue a course of conduct which amounts to harassment of another and—

(a)is intended to amount to harassment of that person; or

(b)occurs in circumstances where it would appear to a reasonable person that it would amount to harassment of that person.

(2)An actual or apprehended breach of subsection (1) may be the subject of a claim in civil proceedings by the person who is or may be the victim of the course of conduct in question; and any such claim shall be known as an action of harassment.

(3)For the purposes of this section—

“conduct” includes speech;

“harassment” of a person includes causing the person alarm or distress; anda course of conduct must involve conduct on at least two occasions.

(4)It shall be a defence to any action of harassment to show that the course of conduct complained of—

(a)was authorised by, under or by virtue of any enactment or rule of law;

(b)was pursued for the purpose of preventing or detecting crime; or

©was, in the particular circumstances, reasonable.

(5)In an action of harassment the court may, without prejudice to any other remedies which it may grant—

(a)award damages;

(b)grant—

(i)interdict or interim interdict;

(ii)if it is satisfied that it is appropriate for it to do so in order to protect the person from further harassment, an order, to be known as a “non-harassment order”, requiring the defender to refrain from such conduct in relation to the pursuer as may be specified in the order for such period (which includes an indeterminate period) as may be so specified,but a person may not be subjected to the same prohibitions in an interdict or interim interdict and a non-harassment order at the same time.

(6)The damages which may be awarded in an action of harassment include damages for any anxiety caused by the harassment and any financial loss resulting from it.

(7)Without prejudice to any right to seek review of any interlocutor, a person against whom a non-harassment order has been made, or the person for whose protection the order was made, may apply to the court by which the order was made for revocation of or a variation of the order and, on any such application, the court may revoke the order or vary it in such manner as it considers appropriate.

(8)In section 10(1) of the [1976 c. 13.] Damages (Scotland) Act 1976 (interpretation), in the definition of “personal injuries”, after “to reputation” there is inserted “, or injury resulting from harassment actionable under section 8 of the Protection from Harassment Act 1997”.

 

 

9 Breach of non-harassment order

(1)Any person who is found to be in breach of a non-harassment order made under section 8 is guilty of an offence and liable—

(a)on conviction on indictment, to imprisonment for a term not exceeding five years or to a fine, or to both such imprisonment and such fine; and

(b)on summary conviction, to imprisonment for a period not exceeding six months or to a fine not exceeding the statutory maximum, or to both such imprisonment and such fine.

(2)A breach of a non-harassment order shall not be punishable other than in accordance with subsection (1).

 

 

10 Limitation

(1)After section 18A of the [1973 c. 52.] Prescription and Limitation (Scotland) Act 1973 there is inserted the following section—

“18BActions of harassment

(1)This section applies to actions of harassment (within the meaning of section 8 of the Protection from Harassment Act 1997) which include a claim for damages.

(2)Subject to subsection (3) below and to section 19A of this Act, no action to which this section applies shall be brought unless it is commenced within a period of 3 years after—

(a)the date on which the alleged harassment ceased; or

(b)the date, (if later than the date mentioned in paragraph (a) above) on which the pursuer in the action became, or on which, in the opinion of the court, it would have been reasonably practicable for him in all the circumstances to have become, aware, that the defender was a person responsible for the alleged harassment or the employer or principal of such a person.

(3)In the computation of the period specified in subsection (2) above there shall be disregarded any time during which the person who is alleged to have suffered the harassment was under legal disability by reason of nonage or unsoundness of mind.”.

(2)In subsection (1) of section 19A of that Act (power of court to override time-limits), for “section 17 or section 18 and section 18A” there is substituted “section 17, 18, 18A or 18B”.

 

 

11 Non-harassment order following criminal offenceAfter section 234 of the [1995 c. 46.] Criminal Procedure (Scotland) Act 1995 there is inserted the following section—

“Non-harassment orders

 

234A Non-harassment orders

(1)Where a person is convicted of an offence involving harassment of a person (“the victim”), the prosecutor may apply to the court to make a non-harassment order against the offender requiring him to refrain from such conduct in relation to the victim as may be specified in the order for such period (which includes an indeterminate period) as may be so specified, in addition to any other disposal which may be made in relation to the offence.

(2)On an application under subsection (1) above the court may, if it is satisfied on a balance of probabilities that it is appropriate to do so in order to protect the victim from further harassment, make a non-harassment order.

(3)A non-harassment order made by a criminal court shall be taken to be a sentence for the purposes of any appeal and, for the purposes of this subsection “order” includes any variation or revocation of such an order made under subsection (6) below.

(4)Any person who is found to be in breach of a non-harassment order shall be guilty of an offence and liable—

(a)on conviction on indictment, to imprisonment for a term not exceeding 5 years or to a fine, or to both such imprisonment and such fine; and

(b)on summary conviction, to imprisonment for a period not exceeding 6 months or to a fine not exceeding the statutory maximum, or to both such imprisonment and such fine.

(5)The Lord Advocate, in solemn proceedings, and the prosecutor, in summary proceedings, may appeal to the High Court against any decision by a court to refuse an application under subsection (1) above; and on any such appeal the High Court may make such order as it considers appropriate.

(6)The person against whom a non-harassment order is made, or the prosecutor at whose instance the order is made, may apply to the court which made the order for its revocation or variation and, in relation to any such application the court concerned may, if it is satisfied on a balance of probabilities that it is appropriate to do so, revoke the order or vary it in such manner as it thinks fit, but not so as to increase the period for which the order is to run.

(7)For the purposes of this section “harassment” shall be construed in accordance with section 8 of the Protection from Harassment Act 1997.”.

 

 

General

 

 

12 National security, etc

(1)If the Secretary of State certifies that in his opinion anything done by a specified person on a specified occasion related to—

(a)national security,

(b)the economic well-being of the United Kingdom, or

©the prevention or detection of serious crime,and was done on behalf of the Crown, the certificate is conclusive evidence that this Act does not apply to any conduct of that person on that occasion.

(2)In subsection (1), “specified” means specified in the certificate in question.

(3)A document purporting to be a certificate under subsection (1) is to be received in evidence and, unless the contrary is proved, be treated as being such a certificate.

 

 

13 Corresponding provision for Northern Ireland

 

An Order in Council made under paragraph 1(1)(b) of Schedule 1 to the [1974 c. 28.] Northern Ireland Act 1974 which contains a statement that it is made only for purposes corresponding to those of sections 1 to 7 and 12 of this Act—

(a)shall not be subject to sub-paragraphs (4) and (5) of paragraph 1 of that Schedule (affirmative resolution of both Houses of Parliament), but

(b)shall be subject to annulment in pursuance of a resolution of either House of Parliament.

 

 

14 Extent

(1)Sections 1 to 7 extend to England and Wales only.

(2)Sections 8 to 11 extend to Scotland only.

(3)This Act (except section 13) does not extend to Northern Ireland.

 

 

15 Commencement

(1)Sections 1, 2, 4, 5 and 7 to 12 are to come into force on such day as the Secretary of State may by order made by statutory instrument appoint.

(2)Sections 3 and 6 are to come into force on such day as the Lord Chancellor may by order made by statutory instrument appoint.

(3)Different days may be appointed under this section for different purposes.

 

 

16 Short title

This Act may be cited as the Protection from Harassment Act 1997.

Edited by lickthewallfatboy

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  • 3 weeks later...

I wrote to them previously to remove 2 consecutive month defaults issued by Co-Op Bank,who sent no default notices,and who don't have a valid agreement into the bargain

 

this wasn't even acknoeledged,so next stop court for £1000 per default as per Kpohraror v Woolwich Building Society

 

then Equifax and Experian are next

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I'm at the LBA stage with call credit,and I intend using Kpohraror v Woolwich Building Society £1000 per default for 2 defaults placed there with no valid agreement to begin with,and no default notices issued for either......

 

then it's Experian and Equifax turn

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"so next stop court for £1000 per default as per Kpohraror v Woolwich Building Society"

 

where can I find that info? how is it £1000 per default???

 

many thanks,

 

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/171709-kpohraror-woolwich-building-society.html

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also

 

RICHARD DURKIN v. DGS RETAIL LIMITED+HFC BANK PLC, 26 March 2008, Sheriff J K Tierney

 

I consider that if a financial organisation such as the second defender operating in the financial industry intends to make an adverse representation in a national credit reference agency as to the credit of an individual arising out of a debtor creditor supply agreement and that individual submits to the financial organisation that the information is false for a specific reason, such as the rescission of the contract by reason of misrepresentation on the part of the organisations own agent who negotiated the agreement, the financial organisation making the assertion is under a duty to take reasonable care to ascertain whether it is correct or not. The assertion being made by the second defender was not a simple assertion that the pursuer had not paid, it was that he was in default, namely that he had not paid what he was obliged to pay. The pursuer had brought to the attention of the second defenders his assertion that he was not obliged to pay because he had terminated his contract with the first defenders.. That put the second defenders under a duty to make enquiries. It may be that the exact nature and extent of these enquiries could be circumscribed by industry practice. But the duty to make enquiries of some kind seems to me to be a general duty not dependent on industry practice. This is what the pursuer says in condescendence 5 on page 10, "in any event it was the second defenders' duty not to make such representation to credit reference agencies without having taken reasonable steps to satisfy themselves of the truth thereof, when they knew it to be in dispute". I consider that that averment accurately reflects the duty of such a person as the second defenders when making representations as to credit of one of their customers. I accordingly reject the second defenders' submission on this point, as I do the submission that in the absence of specific averments as to what the defenders could have done to discharge the alleged duty there was no basis in fact for saying that the duty had been breached. They should have made inquiry.

 

Also the reference to Kpohraror:

 

To have one's credit worthiness impugned so that one is at risk of being unable to obtain credit on the grounds that he is not credit worthy is, if anything, a more significant matter for the individual than it would have been at the time of King, over a hundred years ago. Mr Beynon has submitted that a figure of £10,000 would be appropriate. The figure of £100 awarded by the sheriff and left standing by the Inner House in King v British Linen translates, according to the Office of National Statistics Publication "Focus on consumer price indices" 2008, table 5/3, to £9,975 in the year 2008. The figure of £5,500 awarded to an individual in Kpohraror v Woolwich Building Society 1996 4All ER 119 was not interfered with by the Court of Appeal in 1996 and, in today's figures, would be worth £8,215.

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17 separate claims,or 5 from each company on a single claim-if you are in England where the limit is £5000 per claim

 

it seems Call Credit have finally woken up......got a letter following the LBA offering to put a correction notice on the file

 

well,that just isn't good enough I'm afraid

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17 at £1000 a pop......£17,000

 

make sure they're all unlawful first

 

definitely noomill,as you say - too little too late

 

they should have thought of that before trying to make an arse of things and I'll bet they never thought they would be challenged on it

 

times are a changin for the CRA's I think

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I'm going to ask for help with POC when it comes to the point of filing....the NI online system doesn't allow as many words as the UK one

 

yes-that will be unlawful defaults-ones where there was no default notice(or one which does not comply with the rules),duplicate defaults for the same account,and also ones for which there is no CCA

 

something for which I am in the process of trying to corner the ICO into strictly defining the circumstances in law whereby an OC or a DCA may issue defaults where there is no valid CCA

 

I expect some twisting and prevaricating on that score ;)

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thanks for that Haggis

 

I had a quick read,but I don't think it addresses the issue of no valid agreement

 

no agreement,then there is no permission from the "debtor" to the "creditor" to enable them to process your data

 

I want to get it in writing from the ICO as to what legislation they are relying on to process your data in that eventuality

 

in "Wilson and others v. Secretary of State for Trade and Industry (Appellant)"the law lords pointed out that where there is no agreement,any monies issued to the "debtor" amounted to a gift,in effect,and she was entitled to her money back,plus her car

 

a gift cannot be subject to a default on your credit file

Edited by lickthewallfatboy

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Schedule I, Part 1 "The Principles" of the Act states, quite clearly in Clause 5:

 

"5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes."

 

which the CRA's deem to be "6 years" for no logical,lawful or reasonable reason

 

they can't tell you what law allows them to do this,as there is none

 

it's "industry standard"

 

crap

 

thanks btw PGH :D

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