Shoddy fit of tyres - unsatisfied....

[Northern_Lass]

Hi all,

 

Just need to some confirmation before I go to the Garage about this. I had 2 new tyres fitted on Monday but only noticed last night that they are not sitting flush with the alloys - the alloys stick out beyond the tyre. I'm not happy about it they are the wrong spec.

 

Now, I've gone back to the garage who got them fitted by a third party specialist tyre person. The garage say they will let the tyre person see if he will change them but he said he doesnt think he will change them as they are legal. The garage wont refund as they say I have no right as the items are tyres. Now i'm thinking thats a load of tosh.

 

The thing I need clarification on before i go there is can i say as well that they are not fit for purpose as they are not a like for like? Is it worth mentioning OFT to them?

 

Any advice gratefully received guys

[supasnooper]

have a look at the unreplaced tyres and see what size they are.

 

It will look something like 195/65r13 on the tyre wall.

 

Then compare this to the size of the new tyres.

 

If the new ones are not the same size then go back and ask for the correct size.

 

Also, you can check what tyres should be fitted to your car by going to a car tyre manufacturer website and search by type of vehicle.

[Northern_Lass]

Ok, checked. They are the right size but they havent got the protectors on to protect the alloys. Thats why the alloys stick out. I know its only a little thing but i just feel they should come out of the garage fitted the same as when it went in! He just said that 'you asked me to get 2 tyres'. I said 'yes, but i would expect the same as what they came in with!'

[Northern_Lass]

Latest is, that the tyre people have said that they will change the tyres but i would have to pay as they cant exchange as the no good tyres have had a day's use. They said the garage never told them that the tyres had to have the lip on them so its their fault and they will have to pay for them. The garage say they wont pay for them as they dont get cars in needing that size wheel.

 

Grrrrrrrrrrrr

[raydetinu]

I think the key question here is were the ones that they replaced have the protector rim on, if so they should of replaced them like for like, unless told otherwise and that should be your position. also quality were they the same make? they should be the same quality as the the ones still on the car not a lesser quality, so may end paying the difference.

[summanotre]

Latest is, that the tyre people have said that they will change the tyres but i would have to pay as they cant exchange as the no good tyres have had a day's use. They said the garage never told them that the tyres had to have the lip on them so its their fault and they will have to pay for them. The garage say they wont pay for them as they dont get cars in needing that size wheel.

 

Grrrrrrrrrrrr

 

Surely both these places actually know how to fit tyres??? You are in the right. Stand your ground!

[Boro]

Summanotre as i understand it the issue isnt with the fitting of the tyres its that unlike the previous tyres these dont have a rubber bead on the side wall to protect the wheel from damage if it comes into contact with a kerb, fair enough if northern lass had specified that the tyres be replaced with the same or for tyres with rim protection but from the posts above this doesnt appear to have been mentioned, northern lass what tyres did you ask for?

[summanotre]

I see, I still think she should stand her ground based on the like-for-like issue. But Im no expert.

[Northern_Lass]

Thanks guys..... I stood my ground and they have changed them. They argued that they asked me if i wanted the expensive ones or the cheap ones. I (wrongly) assumed that either cheap or expensive - they would look like the ones they went in with... with the protective bead. But no. They werent a like for like. So, once again thank you

[supasnooper]

Well done on getting what you wanted.