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Redmountie

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  1. BF, thanks for clarifying the above and providing guidance on what to put in the PoC. I was looking to submit this today or tomorrow, however as i am in the process of doing so, i have received an email from Nissan Customer Servicves saying the below: To clairfy, I have already told them on two seperate occasions about my new address, but they still sent it to the wrong address. I have two points: (1) shall i still proceed with my PoC as nothing has changed as per the above PoC, and (2) is the ICO allowed to collude with Nissan like this?
  2. In the Bristol Civic Justice Centre Claimant name and address xxxxxxxx xxxxxx xx xxxxxx xxxx xxxxxxxxxxx xxxxxxxxxxxxxx xxxx xxx Defendants name and address Nissan Motor (GB) Limited, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS. Brief details of claim Damages Value £225 Particulars of claim 1. This claim is in relation to the Defendants breaches of the Data Protection Act 2018. (a) Failure to comply with the statutory time limit. (b)
  3. In the xx xx Civic Justice Centre Claimant name and address xxxxxxxx xxxxxx xx xxxxxx xxxx xxxxxxxxxxx xxxxxxxxxxxxxx xxxx xxx Defendants name and address Nissan Motor (GB) Limited, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS. Brief details of claim Damages???? (Just this) Value £225 Particulars of claim 1. This claim is in relation to the Respondents breaches of the Data Protection Act 2018. 2. The Respondent is a Data Controller
  4. BF, As always sound advice - thank you. I am really disappointed with the continued level of poor service From Nissan UK, not to mention there fragrant disregard of there statutory obligations. Are you able to help me draft a POC please? As you know I have done one previously but this was under DPA 1998 and your feedback was the wording could have been better. Happy to do an MCOL and get cracking. Do I need to go back to Nissan and tell them that there files are corrupted and that i can’t gain access - therefore the SAR is not fully complete?
  5. Hi BF, So I have now reviewed the SAR data on the USB data stick Nissan provided. They have encrypted several phone calls on the USB and given me the password seperately. Having successfully used the password to gain entry to the folder containing the calls, when i click on the links (via a webiste called hightail) it takes me to a landing page, which then says the page you are viewing does not exist. So in my opinion, I still haven't got full disclosure. In relation to having proof I told them i have changed address, yes i have this. The SAR notes they
  6. **Please note this thread relates to my DSAR with NISSAN (Head Office) UK and not an independent dealer (seperate thread)** 09-01-2020 - SAR submitted to Nissan Customer Services (Head Office) on 09-01-2020 (compliance date 10-01-2020). 10-01-2020 - Acknowledgement receipt of SAR request. 10-02-2020 - Niassan fails to provide SAR within prescribed timeframe (no communication to advise of delay). 17-02-2020 - Email from Nissan Customer Services (Head Office) apologising for delay in SAR request. Still working on it. 19-02-2020 - Emailed Nissan Customer Servi
  7. I submitted a SAR to Nissan Customer Services (Head Office) on 09-01-2020. I had an email from them on 10-01-2020 to acknowledge receipt of my SAR request. I calculated that 1 calendar month would mean the SAR was due on Thursday 9 February 2020. I haven’t heard anything back from them until yesterday, when i received an email to say they were still processing my request and that they were hoping to have it done by 20 February. I am annoyed that (a) they didn’t communicate there was going to be a delay in their compliance until a week after the statutory de
  8. Good evening fellow Cagers, I was hoping that someone would be able to give me some advice on next steps. I recently purchased a brand new car from a car dealership. Unfortunately there has been several issues with the vehicle. This has resulted in having to contact my local dealership to arrange to take my car to them. I did this and they were unable to fix the issue. Whilst there I had some really bad customer service phoned the dealer principal to complain. The dealer principal was extremely rude on a phone call conve
  9. Hello caggers, I am after some advice about an imminent ARGOS SAR statutory breach please. I have had an ongoing complaint with ARGOS since December 2019. As I haven't received there final complaint response letter or there offer of a gesture of goodwill, I have now decided to escalate this to the next level (i.e. FoS). In preperation for this, I contacted ARGOS Customer Service, via telephone, and verbally made an SAR request to them. They were happy to take the request over the phone and subsequently provided me with a reference number for the SAR and a seperate r
  10. Hi everyone, I just wanted to say thank you for all your support in this matter. This has now been resolved. Unfortunately, I cannot comment on the outcome due to a confidentiality agreement clause that I had little choice but to agree too. I really appreciate the help that this group and the individuals within it offer. Thank you
  11. Does anyone have a link to the correct CPR i need for small claims track please? I want to print this off and take a copy for the judge just in case as well.
  12. Court bundle is due for submission by Monday at the latest. With the help of BF i have done a skeleton argument and incorporated this into my witness statement. I have kept my witness statement really simple and easy to read for the judge. It is only 4 pages long and only refers to a handful of documents. Looking for advice on (1) when do i submit the skeleton argument to the judge/defence if at all, or do i just produce this to read out to the judge on the day (2) do i need to sent a bundle with ALL my documents, even the ones i am not relying on or referring too?
  13. Hi caggers, I've received a letter from Lloyds solicitors today stating that their client wishes to fully resolve the Court claim against it, in order to conclude this ongoing matter. I am at the stage where i am preparing my witness statement and about to pay for the hearing fee, although i haven't done this yet. They have offered a further sum of £100 in full and final settlement of the claim against them. My original POC is for £225 so this is £125 less than my claim is for. They state that they previously paid me £125 compensation, during my complaint to them, and therefore
  14. BF, i have been away with work for a few weeks and been busy selling my house, with some problems. Are you available to support me with the wording of my Witness Statement please? Court date is only a few weeks away.
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