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    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CCA - Help Required


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Update....

 

Well after a wait of over 6 weeks my Abbey card CCA arrived :eek:

 

Could someone have a look not to sure if it's enforceable - just my luck if it is.

It arrived with a copy of their current T&C's and a Letter stating it meets all the prescribe terms.

 

Thanks Squidward

 

First Covering Letter

AbbeyletterCCA.jpg

 

Agreement Front

AbbeycardFront11.jpg

 

Agreement Back

AbbeycardBack1-1.jpg

 

Call Center Form

AbbeyCallCentreForm.jpg

 

I can Post up T&C's if anyone wants to take a look!

Edited by squidward
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Update....

 

Well after a wait of over 6 weeks my Abbey card CCA arrived :eek:

 

Could someone have a look not to sure if it's enforceable - just my luck if it is.

It arrived with a copy of their current T&C's and a Letter stating it meets all the prescribe terms.

 

Thanks Squidward

 

 

HI Squid

 

Does this look like the genuine article to you? Just wondering as Im getting nervous that they will find mine now and I cant afford to pay them the arrear of outstanding monies

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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  • 1 month later...

See PT's thread Consumer Credit Agreements - a guide to enforceability, entry number 8 should be of interest to you .

 

 

"this document is improperly exectued and not in compliance with S61(1)© CCA, the reasons?

 

Look at clause 1.5 (B)

 

where are the exceptions stated? clause 2,.4 . 3.5 and 3.6? they aint there so all the terms were not easily legible when the agreement was signed

 

 

also one has to question what are these terms? are they a term which says you do not have to pay on a day with a Y in it? could be. since its not stated then we just dont know

 

oh also, since its in relation to a prescribed term, they could be in trouble here too"

 

I think this applies to your agreement.

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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Update....

 

It arrived with a copy of their current T&C's and a Letter stating it meets all the prescribe terms.

 

 

they would tend to tell you it meets the prescribed terms.... but we know better

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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  • 2 weeks later...

oh ooooh just noticed something else. Please run this by one of the site team or better still PT. He has a thread on this somewhere and said it was important.

 

It says on your balance transfer slip.... Credit limit £7500. But in your alledged Financial and related conditions it only gives interest rates for credit limits of £1000, £3000 and £5000. I am sure I have seen somewhere this is important as they have given you a credit limit but not told you what the interest rate is. I think this is a prescribed term and therefore misleading.

Edited by Capricorn1601
needed to add clarification

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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read this post first

 

http://www.consumeractiongroup.co.uk/forum/show-post/post-1897679.html

 

My argument on the enforceability (although I am a beginner so get this checked out) would be the agreement has to be within 4 corners of the same piece of paper (both sides). If what they have sent you is correct and not a cut and paste job then, by reading the Financial and related conditions, they are not complete. There are references to conditions which are clearly contained in another document. PT points out that as they relate to Prescribed Terms ie how when amounts and how it is calculated etc, it becomes unclear what is expected of the debtor. A prescribed term must be clear, but what they have sent you is incomplete therefore you would not have known what you were agreeing to. (I hope this makes sense).

 

Then there is the second reason I have tried to outline in my earlier post. I dont know the exact details but remember a post I think was started by PT where he started out by saying that knowing your initial Credit limit is very important. It was related to the interest charges set out (in your case Cash advances). If they say its £7500 but dont have that written into your agreement then again how are you supposed to know how much interest you are to pay them back. Hopefully someone may be able to give you more detail on this.

 

Basically what I am saying is looking at your CCA, I think, and again I must stress I am not an expert, but only can give you my opinion on what I have picked up on this site as I need every argument to fight the b****rds for my CCA, that I think the agreement is flawed. There are missing elements in the Prescribed terms and they are incomplete.

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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  • 4 weeks later...

Hi Cap

 

No updates at present! although had a phone call from the customer care dept offering me a 60% reduction of the balance :eek: which would be fantastic if I had the cash available to do it.

 

Phone calls seem to have stopped now

 

How about you

 

Squidward

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Hi squid, Ive had a letter asking me to contact them with a 50% reduction, two postcards, alas not from distant shores telling me they have permenantly emigrated!!! Other that these, nothing. For me if they came down to say 90% reduction with an easy payment plan over 12 months, I might consider it. Did you read the article about the loan which was let off due the PPI versus MBNA which was highlighted yesterday. It appears the tide may be turning to our favour.

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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  • 1 month later...
  • 3 months later...

Update

 

Well checked my credit report looks like MBNA have transfered my account

to Arrow Global limited funny thing here is I have no Notice of Assignment (NOA).

 

Whats next??

 

Squidy

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hi squidy

 

thought you had disappeared its been so long since we've heard from you. I'm sure Arrow Global will be in touch before long asking for the money. In the meantime read around and be prepared for them. Usually start off with the bemused letter and take it from there.

 

 

Capricorn

There is no such thing as a 0% credit card....... someone out there is paying for it, and for once its not going to be me.:razz:

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