Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

cupcake68 Vs Mint Ec


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5028 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 91
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hi

 

Could someone please look at this cca for me? EC Mint pictures by cupcake62 - Photobucket

 

I am thinking it is enforceable but I am not sure.

 

Can I please also explain page 2 which is a copy of an application form is not mine, it has someone elses details on (!) Is this not breaking some kind of data protection rules? It has all the details of someone else born in 1949.

 

Could you please advise me of a reply?

 

Thanks

 

Esile:)

Link to post
Share on other sites

I am thinking it is enforceable but I am not sure.

Unfortunately you're right.

Can I please also explain page 2 which is a copy of an application form is not mine, it has someone elses details on (!) Is this not breaking some kind of data protection rules? It has all the details of someone else born in 1949.

Make a complaint to the FSA & the Information Commissioner.

Could you please advise me of a reply?

Have you sent a SAR to see whether there are any unfair charges you can claim back & hopefully reduce the outstanding amount?

Link to post
Share on other sites

Dear Sir or Madam,

 

 

Account no

 

ACCOUNT IN DISPUTE

 

Re: my request under the Consumer Credit Act 1974

 

 

Thank you for your letter dated ........, the contents of which are noted

 

Your attention is drawn to the fact that this account is subject to a serious dispute. On ......... I requested that ........... supply me a copy of the credit agreement covering this account pursuant to the Consumer Credit Act 1974 section 78. To date ........... have failed to comply with my request. Without production of the said agreement I am unable to assess if I am indeed liable for any alleged debt to .............., nor does it give me any chance to evaluate whether any original agreement was ‘properly executed’ as required by the Consumer Credit Act 1974.

 

For the avoidance of any doubt I have included section 78(1) and 78(6) of the Consumer Credit Act 1974, which states…

 

78 Duty to give information to debtor under running-account credit agreement

(1) The creditor under a regulated agreement for running-account credit, within the prescribed period after receiving a request in writing to that effect from the debtor and payment of a fee of [£1], shall give the debtor a copy of the executed agreement (if any) and of any other document referred to in it, together with a statement signed by or on behalf of the creditor showing, according to the information to which it is practicable for him to refer,—

(a) the state of the account, and

(b) the amount, if any, currently payable under the agreement by the debtor to the creditor, and

© the amounts and due dates of any payments which, if the debtor does not draw further on the account, will later become payable under the agreement by the debtor to the creditor.

(6) If the creditor under an agreement fails to comply with subsection (1)—

(a) he is not entitled, while the default continues, to enforce the agreement;

 

 

Clearly as no agreement was supplied on request, this in no way complies with the requirements of the Consumer Credit Act 1974 and I now draw your attention to section 78 subsection 6 which states If the creditor under an agreement fails to comply with subsection (1) he is not entitled, while the default continues, to enforce the agreement;

 

Clearly this is a situation as described in S.78(6) Consumer Credit Act 1974 and the debt is unenforceable at this time. In addition, I draw your attention to section 127 (3) Consumer Credit Act 1974 which states

 

127(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a)(signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner).

 

This is backed by case law from the Lords of Appeal in Ordinary (House of Lords) the highest court in the land. Your attention is drawn to the authority of the House of Lords in Wilson-v- FCT [2003] All ER (D) 187 (Jul) which confirms that where a document does not contain the required terms under the consumer credit act 1974 the agreement cannot be enforced.

 

 

To clarify S.61(1) states

 

(1)A regulated agreement is not properly executed unless—

 

(a) a document in the prescribed form itself containing all the prescribed terms and conforming to regulations under section 60(1) is signed in the prescribed manner both by the debtor or hirer and by or on behalf of the creditor or owner, and

(b) the document embodies all the terms of the agreement, other than implied terms, and

© The document is, when presented or sent to the debtor or hirer for signature, in such a state that all its terms are readily legible

 

In addition the prescribed terms referred to in section 60 CCA1974 are contained in schedule 6 column 2 of the Consumer Credit (Agreements) Regulations 1983 (SI 1983/1553) and are inter alia: - A term stating the credit limit or the manner in which it will be determined or that there is no credit limit, A term stating the rate of any interest on the credit to be provided under the agreement and A term stating how the debtor is to discharge his obligations under the agreement to make the repayments, which may be expressed by reference to a combination of any of the following—

 

1.Number of repayments;

2.Amount of repayments;

3.Frequency and timing of repayments;

4.Dates of repayments;

5.The manner in which any of the above may be determined; or in any other way, and any power of the creditor to vary what is payable

 

Therefore based upon the Consumer Credit Act 1974 this debt as it stands is unenforceable and should this proceed to litigation, a court is precluded from making an enforcement order under section 127(3) unless a true copy of the signed agreement is produced..

 

At the point where this account entered into the default situation as described in s78 (6) CCA 1974 no other charges are allowed to be added until such time as ............... become compliant with my request. As ................ are still not in compliance with my request I insist that the following takes place with immediate effect

 

All entries which refer to missed payments be removed from my credit file

All collection activities cease with immediate effect until ............. comply with my request from .date........... or such time as a court makes an enforcement order

In addition, I draw your attention to the Office of Fair Trading’s guidance on Debt Collection

 

The OFT guidance which was issued July 2003 (updated December 2006) relating to debt collections and what the OFT considers unfair, I have enclosed an excerpt from page 5 of the guidance which states

 

2.6 Examples of unfair practices are as follows:

 

h. Ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment

 

What I Require.

 

I require that you send me a true copy of the executed agreement as required by the Consumer Credit Act 1974. If you are unable to supply the requested documentation because no such agreement is in existence I require written clarification as such.

 

I require that you comply with my request within 7 days of the date of this letter. I will not correspond any further with you until I either receive a copy of the requested documents as laid down in section 78(1) CCA 74 or clarification that such agreement doesn’t exist. I am advised that should you persist in pursuing this debt ignoring the above information you will be in breach of the Administration of Justice Act 1970 section 40 as well

 

No other correspondence will be accepted

 

Should you attempt litigation it will be vigorously defended and the failure to supply documentation under the CCA 1974 is a complete defence to any legal action and your actions will be vexatious and unlawful

 

 

I trust this out lines the situation

 

Yours,

Print name do not sign

Link to post
Share on other sites

Hi Cerberusalert.

 

I must be learning then! I wasn't sure about there not being a signature but everything else looked ok.

 

I don't think there's much chance of claiming unfair charges. We have always paid on time etc so not many charges!

 

I'll have to accept this one!

 

Esile

 

Ps what do FSA and Information commissioner do?

Link to post
Share on other sites

  • 3 weeks later...

Hi

 

I'm sorry to appear dumb but I am just trying to get up to date with all my accounts and the letters I need to send and I am a little confused about this one! (It doesn't take much!)

 

The template letter says they haven't sent an agreement therefore I cannot decide whether it is enforceable but they have sent one which is unenforceable.

 

Is there another letter or should I be trying to amend this to my personal situation?

 

I'm sorry to appear dumb but a lot of what I read goes right over my head. I am really worried about saying the wrong thing and shooting myself in the foot!

 

Many thanks

Esile:confused:

Link to post
Share on other sites

I have received exactly the same documentation as Esile back from Mint. Mine is also an application form, but on the bottom of it under the declaration section it does say 'I accept and agree to be bound by the general conditions applying to the card as set out separately, and the details about the card as set out overleaf both as may be ammended from time to time'. These details, which they have provided, and say are overleaf, seem to have all the prescribed terms, as I think do yours Esile.

 

I was under the impression that if these prescribed terms were all part of the application form/agreement then it would make it enforcable. Perhaps someone can advise or put both of right on this, as obviously I hope that my account is unenforcable.

Link to post
Share on other sites

Morning Exclus

 

I have loked again after reading your post and I am pretty sure the terms and conditions I have are a copy of a leaflet folded into three which may well have been sent with the card or even the application form but they were not part of the same form.

 

I am new to this so not by any means an expert but I can't see from what I have how they could have been part of the main form.

 

Good luck!

 

Esile

Link to post
Share on other sites

Looking at your third page of the nine you have posted I think that Mint are saying it is this that is on the back of your application form and therefore forms part of the agreement. Perhaps a member with more legal experience than us can advise whether this contains the exact prescribed terms that are vital.

 

However without seeing the original forms who knows whether the third page is on the back of your application form. I have been sent exactly the same as you (although dates are one year on from yours) and if the general census of opinion is that these copies they have sent us are unenforceable then I will send the same letter by 'cerberusalert' as you.

Link to post
Share on other sites

I did wonder about that page but from what I know (not much!) it doesn't have all the prescribed terms - your right to cancel etc.

 

If this page were proved to be on the back of the application form is that enough to get it enforced?

Link to post
Share on other sites

Your right to cancel is on the front of the application form.

 

I think the problem is proving that there are no prescribed terms on the rear........obviously the only way is to ask for the form to be available for inspection at a local branch, which I do not think Mint will agree to.

Link to post
Share on other sites

Looking at your third page of the nine you have posted I think that Mint are saying it is this that is on the back of your application form and therefore forms part of the agreement. Perhaps a member with more legal experience than us can advise whether this contains the exact prescribed terms that are vital.

 

However without seeing the original forms who knows whether the third page is on the back of your application form. I have been sent exactly the same as you (although dates are one year on from yours) and if the general census of opinion is that these copies they have sent us are unenforceable then I will send the same letter by 'cerberusalert' as you.

 

hi there,looking at what they sent me (exactly the same as Esile) if they scanned #2 and #3 at the same time there is no way #3 is on the reverse side of #2, i'm no expert on printers and scanners but the ink is very much lighter on #3 than on #2, it looks to me like #3 has been rolled off a production line and by the time mine was printed their machine was in desperate need of ink, i am 99% sure they are not connected.

Link to post
Share on other sites

hi exclus, its just a case of taking a chance really isnt it, ie,are the prescribed terms on the reverse of that application form or are they not, i'm siding with the latter.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...