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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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just posting this note to find out if brighthouse have the rite to pull any of there customers in a public place over payment as this has happened to me a few weeks ago is there anythink i can do to stop this i am also being harrassed by them in phones calls and withheld phone calls i intend to contact a solicitor

Edited by andy1966
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andy 1966 Of cousre they don't have the right to pull you up like this If you have a witness then i presume you could take it further .As for the phone calls , they are only allowed to leave one message every 24 hours on your answereing machine , I presume you are late with your payment .i suggest you phone them and come to some arrangement that YOU can afford .If they won't accept this then tell them to take you to court. and in doing so not to send you any correspondence or phone you again They WILL HAVE TO BY LAW SEND YOU NOTICE OF COURT ACTION . but that should be the last you hear of them They haven't taken onyone to court in the past 4 years and its not their policy to do so , although it's still their prerogative to do so, but very certainly unlikely wARN THEM THAT IF YOU RECEIVE ANY MORE CALLS AFTER TELLING THEM TO TAKE YOU TO COURT YOU WILL INFORM THE RELEVANT AUTHORITIES.and also HEAD OFFICE, to others reading this this last statement might sound laughable but believe momething has got them rattled with regards to COMPLIANCE padre

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Clemma absolutely no offence taken Who could be annoyed with someone who constantly gives out good sound advice Your concern for others is laudable.I haven't the slightest idea as to what has got them rattled other than what Lefty is up to ,and i don't know what that is but hope it will bring this vile company to task padre

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