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MBNA/Aegis nightmare

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Boy am I pleased I am not alone in this nightmare. Started 26/01/09 to 3 creditors self negotiation to reduce monthly payments etc., took advice from National Debt line who were great. Had the usual harrassing phone calls to work, mobile etc. They even called a neighbour (ex-directory) and left message on their phone for me. Not a happy bunny. Advised time and time again I only want to deal with the matter in writing. Still getting calls daily to work from Mumbai call centre after advising do not call me at work. Now I have the postcard saying someone will be calling on me today between 8am and 9 pm. I have kept a log of all calls received, conversations, and underhand tricks and seriously thinking about making a complaint. Just hoping they don't turn up today. Can anyone tell me, does this ever stop? Will they ever just accept my offer because they are still adding charges etc to the account so I am not getting anywhere.

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Firstly, I would be sending them this letter


Harassment by telephone - Consumer Wiki


And this one


DCA -response to threats of home visits - The Consumer Forums


Print a copy and give it to the non existant person who won't turn up :rolleyes:


Are the debts with any DCA?


HAve you CCA'd any of them?


A few more details of the debts would be useful I.E loans/credit cards/overdrafts




If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hello and Welcome, Pink Pony.


I'll move this thread to the appropriate Forum.





Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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Hi PP :) You are so not alone:p You sound just like I did 6 months ago when I found this website...... MBNA are allegedly the worst people to deal with and I started out like you last August ! I have 3 accounts going on which you are welcome to read up on, they all start AA99 v


Read as much as you can this weekend and you will be far more familiar with their procedures (or lack of the correct ones!) and your own :)

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Thanks for all the advice. Credit card with MBNA and also a fixed loan with them over 4 years with payment protection. 2 years paid up ok and never missed any payments on any of the debts. Also credit card with Cahoot and although not had any harrassment from them still receiving late charges and default fees despite my letters and cheque to them each month for the reduced amount. Letter received today from MBNA advising will freeze charges and interests on loan account but need to make a payment of £14.55 before end of the month. Not sure whether to send payment or if it is another trick. Seem to have become very cynical and paranoid of late! Sorry but new to all this forums stuff and only hope I am doing this correctly???

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  • 3 weeks later...
any further developments?


STill all ongoing. Nothing much seems to be happening. The Aegis calls have stopped for a while as I made a complaint which I had a reply back this week etc. On my MBNA fixed loan acct they say they have agreed to freeze interest etc, but will not agree to my pro rata payment plan.Great huh?? Have asked them again reconsider. On the MBNA credit card they are still in the Aegis process and again try calling at least twice a day at work which I have asked them on numnerous occasions by letter to stop. Have unplugged home phone for the peace and quiet. They still haven't agreed to anything yet but all 3 creditors are all stating after 5 missed payments (I haven't missed any payments, they have just been a reduced figure) they will be registering a default with the credit reference agencies so I suppose I have this to come next? Not really sure what will come next or what happens if they register defaults, or say they are going to try and make me pay back everything at once?



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Forgot to ask. On my MBNA fixed loan account I originally took out payment protection which of course is included in the monthly payments. I keep asking MBNA about it but they never give me an answer, but if I can't make the repayments any more and have offered a reduced payment plan, and I can't claim on the payment protection, then with the 2 years I had left to run onthe loan how do I go about canceling the payment protection cover, and surely there would be some sort of rebate due back or my payments should be reduced?

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It is simple to cancel PPI: although sometimes they do try to talk you out of it, all you have to do is insist. But with loans, the premium for the PPI insurance over the whole term of the loan is calculated at the beginning and often added on to the loan amount so you are even paying interest on the PPI costs.


Banks often say that you are not entitled to cancel the PPI after 30 days, but what they do not tell you is that you should be able to cancel the PPI from this point on and get a partial refund. And there are also some circumstances in which you should never have been sold the loan in the first place. In these cases, you might as well ask for a refund of all the money you have so far paid in PPI. But even if the bank refuses this, you should still be able to cancel the PPI from this point onwards.


So, the sample letter is as follows:


Complaints department

Bank's name & address


Re: account





Dear Sir or Madam,


I took out the above loan for £x,000 on dd/mm/yy. When I took it out, I signed up for Payment Protection Insurance. I phoned up on dd/mm/yy to ask to cancel it and was told that this is impossible. I am writing to complain.


Put in any of the following which apply:


[When I took out the loan, I was told that I would not have been given the loan if I did not take PPI. I have since been told that this is not true, and that you are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in your quoted loan interest rate, which you did not do. I therefore consider that I have been mis-sold this expensive insurance, which I do not need and which I said that I did not want.]


[i am self-employed/work as a contractor/unemployed and therefore will not be eligible for any payments from the PPI if I cannot get work or am sick. My situation was known to the person who sold me the loan, however he/she did not point out that the insurance was virtually useless to me so I think that I have been mis-sold the insurance.]


[When I took out the loan, I said I did not need the PPI as my employer provides generous illness and redundancy benefits, but I was told I should still take it out. As this is not correct, I consider that I have been mis-sold this expensive insurance, which I do not need and which I said that I did not want.]


[i wish to cancel the PPI because since taking out the loan, my employment situation has changed. I am now self-employed/work as a contractor/unemployed and therefore will not be eligible for any payments from the PPI if I cannot get work or am sick.]


[i wish to cancel the PPI because I now have sufficient alternative insurance cover from my employer and other sources.]


[i wish to cancel the PPI because I am in financial difficulties and cannot afford it. I enclose a Statement of Affairs which shows this.]


I have been advised that I should be able to cancel the PPI contract at any time and receive a partial refund of the premium that I have paid. I would like to do this. [And in view of the way I was mis-sold the insurance, I would like to ask for a full refund of the whole premium.]


I would appreciate a reply to this letter within fourteen days. If you reject this complaint, I would be grateful if you could explain whether you provide an internal appeals process. If you do not, please supply me with a final response letter, so that I can take up the matter with the Financial Ombudsman Service.


Yours faithfully,



nb There is no reason why you have to be able to prove that you cant afford the PPI before you cancel it, so in theory you should not need to send an SOA ( statement of earnings). However, it helps because it puts the bank morally in an even worse position if their PPI is causing you



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