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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GE Debenhams store card sold to CL finance


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Hi everyone,

 

Not been around for awhile, Mrs B just had surgery so have been busy 'house husband'.

 

Not to confuse things on previous posts (they relate to OH account).

 

At the same time as they issued a DN to OH, I also had one but unlike OH they didnt issue a court claim immediately after the expiration of the DN & since receiving a demand for 'full payment or else' letter from their solicitors I have been playing letter ping pong.

 

Made a request for information under CPR31:16 - which they are in breach of, I have received their latest -

 

'The claimant draws your attention to the following authorities on which they intend to rely upon to seek satisfaction of the outstanding debt owed by you.

 

His Honour Judge waksman QC in the Manchester District Regisry Merchantile Court on 23rd Dec. 2009; Carey-v-HSBC, Citation Number(2009) EWHC 3417 (QB).

 

The decision of The Honourable Mr Simon Brown QC, Claim nos:8BM40009-13, in the High Court Queens Bench Division, Birmingham.

 

His Honour Judge Roderick Denyer QC in the Bristol County Court on 25th May 2010: American Express Services Europe PE Limited-v-Ian Karl Brandon [2010] unreported, Claim Number: 9JU75140.

 

Your allegations regarding your agreement have been noted. However the credit agreement provided clearly shows your name and address, which is the only document that needs to be supplied.

 

The agreement is in its true form signed by you which contains the terms & conditions in the prescribed form (seperate T&C's which cannot be linked to the (bad) microfiche copy, also mentions the infamous Clause 5which doesnt exist). The Claimant has satisfied "The Agreed Principles" laid sown by his Honour Judge Waksman at paragraphs 173-174 of the decision on Carey-v-HSBC (2009) EWHC3417 (QB).

 

Further to your part 18 request for information, the claimant is at a loss as to why you require this information as you have been provided with all the necessary information in relation to your account.

 

Please refer to your statement account for details of any insurance premiums paid

 

Statements of account were sent to you on a monthly basis (SAR to GE/Santander lots of missing statements, no agreement (account too old) no T&C's for either Agreement or PPI).

 

It has been further noted that you still have an alleged unresolved dispute regarding unlawful charges and mis-selling of payment protection insurance. However you have failed to disclose any further evidence to quantify you allegations. You are therefore put to strict proof of any alleged disputes.' (Take it they require copies of GE/Santander bog off letters - FOS wouldn't touch it (not regulated at the time) & I was told by the FOS that the only course open to me was through the Courts.

 

Would value other CAGGERS views & input on this letter.

 

Beachy

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They have indeed satisfied the Waksman principles – but those principles were explicitly for the satisfaction of a S77-79 request, NOT for enforcement – they are 100% wrong.

 

The use of the Rankine case is questionable, as this was a case about the Rankines asking for agreements to be declared unenforceable – not the other way round.

 

And the Brandon case is under appeal – this relates to a very specific set of circumstances anyway.

 

Pure legal tosh, and shameful in its twisting and manipulation of the facts – and downright fibbing – if that has come from a solicitor.

 

Sadly, judges are increasingly falling for this rubbish when it comes from the mouth of a barrister (who should know better) in court. That’s why I’d always recommend legal representation if you have to face this kind of nonsense in court.

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  • 2 weeks later...

I'm afraid there is still nothing to report on this one, it is still with the FOS, apparently there are some issues with going after the insurance provider when the original creditor wasn't regulated. They have said that they will update me by 31st January - but nothing yet. I have been preoccupied lately due to sons illness but and going to get back on track now. I have two complaints that have been with the FOS for approximately 18 months and both companies were unregulated at the time of my agreement - one is GE and one is Paragon. Has anyone had any experience of going down the court route as I feel that this may fast be becoming my only option now.

GE MONEY - DEBENHAMS CARD

Settled in full after prelim :)

 

MBNA

Settled after LBA

however mistake made by me on contractual interest so going after the rest now

SETTLED IN FULL JAN 2007:)

 

MINT

Offer after prelim rejected

Settled in full after LBA:)

 

to go:

Barclays Bus Ac - to mcol

Barclays CC - to mcol

Nat West (over 6 years) no action taken yet

Creation Financial - awaiting statements since Dec

Goldfish - offer after prelim rejected

and some more

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  • 1 year later...
  • dx100uk changed the title to GE Debenhams store card sold to CL finance
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