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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ok, some minor issues, but your running processes (the top list of exes) looks mostly clean. The only suspicious entry is RiskDisk, which if not causing all your issues is probably making them worse.

 

It's now cleanin' time! Please print out these instructions or copy them to a Notepad file somewhere, as we're going to be rebooting into Safe Mode with no internet connectivity, so you won't be able to read them from the forums.

 

Next, please reboot your computer in Safe Mode by doing the following :

 

* Restart your computer

* After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;

* Instead of Windows loading as normal, a menu with options should appear;

* Select the first option, to run Windows in Safe Mode, then press "Enter".

* Choose your usual account.

 

Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd

Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

 

You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

 

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

 

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

 

A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.

 

The report can also be found at the root of the system drive, usually at C:\rapport.txt

 

Please Note: One of the SmitFraud varients changes then locks the user's Windows backdrop, so the fix automatically strips this out during a clean. Consequently, you are likely to have found your backdrop removed when you reboot. Don't panic! This is expected, and you can just reset your backdrop in the usual way.

Ok. Ta. Going to try this now.

 

Riskdisk is a legitimate program which I need for my business. I can't function without it.

 

Should be back soon.

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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You are an absolute genius!!! I followed your instructions (by the way you can restart into Safe Mode with Networking which gives internet access) and I now have Spybot working beautifully!!!

 

You really saved me, because I believed that I would need to reformat and really don't want to go through that hassle!!!

 

I did a nslookup for safer-networking.org and it gave the same results with P/i/s/s/Net's pathway bit, but the Ping worked, so I tried installing and it worked - and downloaded updates!!!

 

In case anything else needs doing the rapport.txt is copied below:

 

SmitFraudFix v2.423

 

Scan done at 11:14:03.04, 24/08/2009

Run from C:\Documents and Settings\User\Desktop\SmitfraudFix

OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT

The filesystem type is NTFS

Fix run in safe mode

 

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix

!!!Attention, following keys are not inevitably infected!!!

 

SrchSTS.exe by S!Ri

Search SharedTaskScheduler's .dll

 

»»»»»»»»»»»»»»»»»»»»»»»» Killing process

 

 

»»»»»»»»»»»»»»»»»»»»»»»» hosts

 

 

127.0.0.1 localhost

 

»»»»»»»»»»»»»»»»»»»»»»»» VACFix

 

VACFix

Credits: Malware Analysis & Diagnostic

Code: S!Ri

 

 

»»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix

 

S!Ri's WS2Fix: LSP not Found.

»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

 

GenericRenosFix by S!Ri

 

 

»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

 

 

»»»»»»»»»»»»»»»»»»»»»»»» IEDFix

 

IEDFix

Credits: Malware Analysis & Diagnostic

Code: S!Ri

 

 

 

»»»»»»»»»»»»»»»»»»»»»»»» Agent.OMZ.Fix

 

Agent.OMZ.Fix

Credits: Malware Analysis & Diagnostic

Code: S!Ri

 

 

»»»»»»»»»»»»»»»»»»»»»»»» 404Fix

 

404Fix

Credits: Malware Analysis & Diagnostic

Code: S!Ri

 

 

»»»»»»»»»»»»»»»»»»»»»»»» RK

 

 

»»»»»»»»»»»»»»»»»»»»»»»» DNS

 

Description: ULi PCI Fast Ethernet Controller - Packet Scheduler Miniport

DNS Server Search Order: 212.159.13.49

DNS Server Search Order: 212.159.30.50

 

HKLM\SYSTEM\CCS\Services\Tcpip\..\{8D4CAFEE-A4D1-47D9-BBD1-30A05E01FA56}: DhcpNameServer=212.159.13.49 212.159.30.50

 

 

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files

 

 

»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System

!!!Attention, following keys are not inevitably infected!!!

 

"System"=""

 

 

»»»»»»»»»»»»»»»»»»»»»»»» RK.2

 

 

 

»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

 

Registry Cleaning done.

 

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix

!!!Attention, following keys are not inevitably infected!!!

 

SrchSTS.exe by S!Ri

Search SharedTaskScheduler's .dll

 

 

»»»»»»»»»»»»»»»»»»»»»»»» End

 

No problem. If you recognise and trust it, you can leave it there.

Good, because the last thing I need is to lose Riskdisk! Business isn't going to well anyway, don't need more hassle!

Edited by legalpickle
almost simultaneous post by Tezcatlipoka

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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You are an absolute genius!!! I followed your instructions (by the way you can restart into Safe Mode with Networking which gives internet access) and I now have Spybot working beautifully!!!

 

Fantastic news! Glad we managed to track down your problem (in this case one or more of the SmitFraud variants) and fixed it. You should be clean now, but now you've got it working, don't forget to run a full Spybot scan. Once that's done, your system should be in pretty good shape.

 

Regarding the programs I got you to run, you can either leave them installed or uninstall them.

 

SmitFraudFix is specifically just for the SmitFraud malware, so pretty specialised. You seem pretty PC savvy, so you might want to leave HiJackThis on your system. The last two, Malware Byte's Anti-Malware and CCaeaner are both great little programs, and totally safe. I'd advise not only leaving them there, but adding them to your list of programs to give your PC a spring clean.

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Fantastic news! Glad we managed to track down your problem (in this case one or more of the SmitFraud variants) and fixed it.

 

Regarding the programs I got you to run, you can either leave them installed or uninstall them.

 

SmitFraudFix is specifically just for the SmitFraud malware, so pretty specialised. You seem pretty PC savvy, so you might want to leave HiJackThis on your system. The last two, Malware Byte's Anti-Malware and CCaeaner are both great little programs, and totally safe. I'd advise not only leaving them there, but adding them to your list of programs to give your PC a spring clean.

Thanks for your time.

 

I'm keeping HiJack This. I already had CCleaner installed. I have previously needed Smitfraud Fix, so I'll keep it just in case. I already uninstalled Malwarebytes because it's apparently a trial, I believe.

 

I would rep you here, but unfortunately you can't rep posts in the Bear Garden!

Edited by legalpickle
stupid no rep option in bear garden!

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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One thing before using Spybot is to do a little setup.

 

At the top click 'Mode'

'Advanced Mode' and answer the little pop up

Down the bottom click 'Settings'

'Ignore Products'

 

Scroll down to 'Cdilla' and untick it and then 'Sidestep' and untick that.

 

The definition of spyware is something that puts itself on your computer without asking permission and sends information back to the owner. These to do that, but have threatened Safer Networking with court and claim they aren't spyware. Safernetworking being supported by donations (just like cag) can't afford to take them on so have left it in the list but ticked it as ignore.

 

Next go back to the very top and click Spybot S&D and you're back into the front page and ready to do a clean.

 

Don't forget to do updates and to immunise.

Edited by Conniff
Typo correction
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I would rep you here, but unfortunately you can't rep posts in the Bear Garden!

 

In an act of shameless self-promotion I suggest you visit one of my non-Bear Garden posts, such as this one, and rep me there. In fact, everybody reading this thread should do the same, just because I'm great. :)

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One thing before using Spybot is to do a little setup.

 

At the top click 'Mode'

'Advanced Mode' and answer the little pop up

Down the bottom click 'Settings'

'Ignore Products'

 

Scroll down to 'Cdilla' and untick it and then 'Sidestep' and untick that.

 

The definition of spyware is something that puts itself on your computer without asking permission and sends information back to the owner. These to do that, but have threatened Safer Networking with court and claim they aren't spyware. Safernetworking being supported by donations (just like cag) can't afford to take them on so have left it in the list but ticked it as ignore.

 

Next go back to the very top and click Spybot S&D and you're back into the front page and ready to do a clean.

 

Don't forget to do updates and to immunise.

Thanx Conniff, that's VERY useful to know!!! You got rep for that useful tip, as well!

 

In an act of shameless self-promotion I suggest you visit one of my non-Bear Garden posts, such as this one, and rep me there. In fact, everybody reading this thread should do the same, just because I'm great. :)

:D Did so before I saw you posted this, but went through your posts in your profile, till I found something out of the Bear Garden.

Edited by legalpickle

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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Tez get's a second rep click elsewhere because he also solved my Google issue at the same time. I can now click on Google links without getting craploads of advertising!

 

Uh, oh, I've got to give some more people rep before I can rep Tez again! What a stupid rule! Don't worry Tez, won't forget!

Edited by legalpickle
stupid rule about spreading rep around! what if there's nobody else who deserves rep???

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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A nice website for testing the power of your computer:-

 

 

Computer Power Test

 

 

 

 

 

 

 

 

 

 

P.S. If you've visited and are now groaning at the rubbish joke, sorry :p

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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No comment!

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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  • 11 months later...

Some of the software I have in my arsenal when fixing machines is:

 

* Ubuntu: Free, boots your machine up without using Windows. Very handy for diagnosing some hardware faults. Ubuntu also contains a program called MEMTEST86 which can be used to test your RAM for faults.

http://www.ubuntu.com/desktop/get-ubuntu/download

 

* Jellybean's Key Finder: Free, great for backing up your licence keys for software you've bought. I use this for getting licence keys before destructive restores so I can install software back on the original licences.

http://www.magicaljellybean.com/keyfinder/

 

* Malwarebytes' Anti-Malware (MBAM): Free, great for removing almost all malware from your machine. Don't forget to get this scanning in Safe Mode as normal scan is not enough.

http://www.malwarebytes.org/mbam.php

 

* avast! antivirus: Free - what more can I say?

http://www.avast.com/free-antivirus-download

http://www.avast.com/registration-free-antivirus.php

 

* HijackThis: Free, be sure to get someone who knows what they're doing with this - you CAN destroy Windows. Used after MBAM for extra safety.

http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

 

* Sea Tools: Free, used for scanning hard drives for faults. If you get at least ONE error - scrap the hard drive and get a new one.

http://www.seagate.com/www/en-us/support/downloads/seatools

Edited by cerberusalert
Forgot to mention all tools listed above are completely free
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CCleaner is for cleaning up the Windows Operating System.

 

 

It will clean out a 'memory dump file' which is completely different and has nothing at all to do with optimising the memory.

 

 

A memory dump file is just that, a file created to record problems that might occur and you can look at if you are having a problem or BSOD.

 

The following will cause a write to a memory dump file:

 

  • STOP Error
  • DLL Error
  • RAM Hardware Problems
  • Memory Allocation Error
  • HIVE crash
  • COM Error
  • Outlook Errors

Edited by Conniff
Some info no longer relevant - Post 64 edited.
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OK I apologise for that about CCleaner - I've got that muddled up with something else by a similar name. I still stand by what I say about optimising RAM - If something claims to optimise memory avoid it.

 

As for the registry and RAM I'm full aware they're different entities and was not referring to optimising RAM but was referring to the registry cleaning side of it.

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Ccleaner will only clear out 'unused' registry keys and the fragments left behind when a program or application is uninstalled.

 

I will, however, agree with you on RAM optimisation programs. Windows is very efficient at managing the memory and have got better as the newer versions have emerged.

Windows 7 has one of the best memory managers available and all these other so called memory managers are either a con or not required.

Edited by Conniff
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Wow! First time I've ever been on a forum where incorrect posts are edited out - I held back from doing so because many other forums I visit this is frowned upon.

 

If you'd like to edit my post that would be great and appreciated.

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  • 1 month later...
  • 8 months later...

Another good one is Malwarebytes, there are both free and paid versions available, the free one is available from malwarebytes dot org, unfortunately I can't post links yet.

 

I use this and Avast as my primary defences along with PrevX and Lavasoft AdAware

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A lot has changed since this was first posted and will be updated very soon with some good stuff and some really good malware prevention and cleaning.

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  • 1 year later...
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