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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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unknown CL Finance Sainsbury Card CCJ registered 7th December - help o set aside ***WON They Discontinued**


avarils
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is there a 'your rights to cancel' section?

 

if not its useless

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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  • 7 months later...

Hello,

 

A long time since my last update on this one. The court has set a date in late September for a trial.

 

I have not been provided with anything from the claimant regarding documents. I do have a copy of the POC, but that's it.

 

Do I need to do a CPR 31.14 request to get these documents or should I have been sent these anyway as a matter of course?

Thanks

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  • 2 weeks later...
hello,

I have received a letter from the solicitors stating that they would still like to offer me the opportunity to settle.

I don't know what paper work they have.

Even though a court date has been set, can I do a CPR 31.14 request to see what paperwork they have? thanks

 

 

Yes you can.

 

I'd read this thread - http://www.consumeractiongroup.co.uk/forum/legal-issues/241827-legal-action-how-start.html

 

I do trust you have sent a Subject Access Request to the original creditor.

Edited by supasnooper
added info

 

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This is the part of the defence that Nicklea kindly put together for me that deals with the default notice:

 

Valid Default Notice

 

 

10. It is a condition precedent to the issue of Proceedings in respect of a Regulated agreement that certain steps prior to the issue of Proceedings must be taken. Specifically those steps are the issue of a valid default notice complying with the terms of the Act and the issue of a valid termination notice, also complying with the act.

 

 

11. It is not admitted that either a valid default notice or termination notice was ever served on me and the Claimant is put to strict proof.

 

 

12. It is noted that, to be valid, a Default Notice needs to be accurate in terms of both the scope and nature of breach and include an accurate figure required to remedy any such breach (Woodchester Lease Management Services Ltd v Swain & Co - [1998] All ER (D) 339). It must also allow a minimum of 14 days following date of service, in which to rectify any such breach. The prescribed format for such a document is further laid down in the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 (SI 1983/1561) and amendmentlink3.gif regulations The Consumer Credit (Enforcement, Default and Termination Notices) (Amendment) Regulations 2006 (SI 2006/3094).

 

 

13. The Act also sets out via Section 88 that the Default Notice must be in the prescribed form and must allow the required time from date of service. The use of the word “must” indicates that this is mandatory and that it cannot be dismissedlink3.gif as a de minimus issue.

 

 

14. The Law in respect of service is governed by the Section 7 of the Interpretation Act 1978 which indicates that service is deemed to be effectual on the day upon which the letter would be delivered in the usual course of business.

 

 

15. I refer to the practice direction, given by J R BICKFORD SMITH, Senior Master Queen's Bench Division, on8 March 1985 in relation to the Interpretation Act 1978, Section 7. It confirms that deemed service of documents sent by first class mail occurs on the 2nd business day after posting.

16. I further refer to CPR Part 6.26 Service of Documents which concurs with the above practice direction that the deemed date of service by first class post occurs:-

 

 

The second day after it was posted, left with, delivered to or collected by the relevant service provider provided that day is a business day; or if not, the next business day after that day.

 

 

17. The importance of CPR Part 6 and the Interpretation Act 1978 in determining the delivery of documents by ordinary post is further confirmed by the following Court of Appeal Case Consignia Plc v Sealy [2002] EWCA Civ 878 (19 June 2002).

 

 

18. For the avoidance of any doubt, in the event of an alleged breach by the Debtor this is at all times an Agreement Regulated by the Consumer Credit Act 1974. There is no provision in the Act that allows a large financial institution to terminate an Agreement that is in alleged default or breach simply by giving notice to the Consumer. Section 98(6) makes that quite clear. The Creditor must follow the steps outlined in Section 87 and Section 88 if they are to lawfully Default and Terminate, and enjoy the benefits of Section 87.

 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

 

I'm hoping that once I send them the CPR 31.14 request, they won't be able to produce a copy of the DN, or not reply back in time (they have been late with every piece of their correspondence so far). I will then be in a position to ask the court to strike the claim out. If it does get to that stage I'll research all my options.:rolleyes:

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Sorry, I forgot to ask, should they not have a valid DN, can I counter claim at this stage for defamation of character (ideally I just want them to drop the whole thing and a counter claim may well convince them to do that)?

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Sorry, I forgot to ask, should they not have a valid DN, can I counter claim at this stage for defamation of character (ideally I just want them to drop the whole thing and a counter claim may well convince them to do that)?

 

 

Not something I can advise on I'm afraid, but I think you'd be heading for very expensive litigation if you tried to counterclaim for defamation.

 

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Not something I can advise on I'm afraid, but I think you'd be heading for very expensive litigation if you tried to counterclaim for defamation.

 

 

To sue for libel the libelous statement must have been published to a 3rd party and I doubt very much that starting a court claim falls within this definition.

The statement must also:

  • Be to a person’s discredit.
  • Tends to lower him or her in the estimation of others.
  • Causes him or her to be shunned or avoided.
  • Causes him or her to be exposed to hatred, ridicule or contempt.

 

I would imagine the fact that the statement is true and that you do owe the creditor money is the best defence to the libel claim!

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I was thinking that they have registered a default with the credit reference agency although I have not seen any default notice and HFC failed to produce one when i sent them a SAR.

 

i had a read of this case:

Kpohraror -v- Woolwich Building Society [1996] 4 All ER 119

 

The situation seems the similar.

 

At this stage I simply want to 'encourage' them to discontinue....

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  • 3 weeks later...

Hi,

 

I have not received anything back from the CL finance regarding my CPR 31.14 request above.

I spoke to them and they told me that they are still waiting for a copy of the default notice from their client.

 

In this instance is the best course of action for me to make an application to the court on a n244? This requires a fee of £75. Is there any other way of forcing them to provide me with a copy of the documents they intend to rely on in court?

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  • 1 month later...

Well done Avarils now look up wasted costs you may be entitled to claim.

 

 

Regards

 

Andy

We could do with some help from you.

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