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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lisaf -v- Peugeot Finance


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Hi All,

hope i'm posting in the correct forum! Basically i purchased a car in 2004 from peugeot fin. For quite some time, i made payments on time and even overpayments for quite a while.

Anyway, i have struggled over the past 2 years and my payments have been very erratic to say the least. The agreement ended (or was supposed to) in Agust 2008. At that stage, i was still confused as to what i owed but it was in the region of about 700/800 (only going by what little info they would give me).

They passed it over to crystal collection who said my balance was 1100.00 and still ongoing! Peugeot still hadn't told them abouth the agreement being up in august!

So i agreed to 100 per week as the collector came to the door. Paid 6 payments and then decided to sar peugeot and crystal. Crystal said as far as they were concerned, the account with them was now finished and it was back to peugeot.

Today peaugeot sent me all my statements (showing nil balance by the way)! but over 700 quid of charges! So that is more or less the amount that crystal collected from me!

So, can i claim these back like normal bank charges as they are written on the statements as 'penalty fees'.

And isn't it a bit of a coincidence that as soon as i sar them my account is showing nil?

Any help very very much appreciated and hope it all makes sense!

Lisa x

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  • 2 weeks later...

Can any body give the link to the spread sheet with the interest that calculates for you? (the simple excel spreadsheet)? It's been over 2 years since i last used them! I'm going to be sending the LBA this Friday.

Just to confirm, doea the interest only get added on at court stage?

Many thanks

Lisa

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Hi Supa. Thanks for that but i can't find the spreadsheet. The calculator on that page would mean i would have to input each charge in then calculate the transfer to my own spreadsheet!

Have looked everywhere for it. Can i put the interest on before i claim in court or do peaugeot have to know that figure beforehand?

Many thanks

Lisa

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Havinastella - you are a star! The only thing is it lists the spreadsheets as 'bank accounts' or 'credit cards'. Mine is actually car finance so which would i use?

Many thanks

Lisa

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  • 4 months later...

Moved here as requested.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Lisa, use the templates (in the Library) and adapt to your purpose.

 

I would also strongly advise you to file at court instead of through MCOL as MCOL is likely to stay your case even though it doesn't come under the test case, they tend to be a bit gung-ho the moment they see "charges"... ;-)

 

PS: I don't think having it moved to legal is a good move, few people venture in there in the first place, and this is really a quite straightforward reclaim case, so I;d have it in the "other finance institutions" forum... You'll be in good company, that's where my car finance one is. :-D

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If you are certain that you have followed pre action protocols (given then adequate opps to address your complaint) then yes go for it.

Did they respond o your LBA ?

Its amazing that they have listed the actual charges as a penalty !!

Your POCS should follow a similar path to the bank charges POCS-you could also use the sale of goods and services act.

Mycol is not the best way of going-I would personally go the County Court Live N1 route-i particular because you would have the chance to point out to them that this claim should not be stayed.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Oops Bookie -you beat me to it!!

Yes I think so too-no complications apparent as it stands-would be better in O/I-so will move there.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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