First Plus Ppi Query

[Biggles9051]

I was sold PPI by First Plus in August 06 and I have just found out that it does not cover pre-existing medical conditions. I have a pre-existing medical condition which makes it distinctly possible that I will take time off work and need to claim (although fortunately I have never yet had to). It's a good job that I haven't needed to claim because it would be absolutely useless to me. I was not told that it did not cover me in this eventuality. I certainly didn't take out the policy in fear of redundancy because I have been with the same employer since leaving school in 86. Not only that, but the policy runs out after 5 years and the loan is due to run for a further 5 years so not only would I pay 5 years for no cover but I would be 5 years without cover if they deem that my circumstances have changed and won't insure me again. I think they have mis sold it. Any thoughts please?

[pinknico]

You have a few options:

Did First plus sell you the policy or somone else?

 

Write to whoever sold you the PPI saying you were mis sold PPI due to the fact you had a pre existing medical condition and this was not discussed,and also the policy did not cover the length of the loan.

 

You can also send a Subject Access Request which should give you all the information about the loan and how it was sold. Paperwork and tapes of phone calls.

 

I believe the FOS see it that a policy that does not cover the full length of the loan is not sold in your best interest.

 

But hopefully First Plus will refund on pre existing alone, can you send proof of condition with letter to save time?

[Biggles9051]

Hi, thanks for the reply. I have to admit that when I spoke to them on the phone they were very good and seemed to understand. I've put it in writing though just to make it official though. They have told me that they will listen to all of the phone calls regarding the selling of the PPI and this should hopefully reveal their mistake. I am presuming that they will be honest with me but if not then I will have to ask for an SAR as you suggest. Fingers crossed though, it won't come to that....I'll keep you posted.

[pinknico]

It is good to keep things in writing as they can deny anything said on the phone. Look forward to hearing their conclusion.