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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CAG & the economic collapse


mr.ton
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Does anyone else think like me in that...i reckon CAG was largely to blame for the economic chaos since September last year? :D

The amount of money that must still be owing, that has never been repaid thanks to CAG must be astronomical :p

Lets hope 2009 is just as successful ;)

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Banks like to make people feel like pariahs when they are in debt. That we have no rights or legal comeback whatsoever. All these years we have been hoodwinked and scared of that grizzly wolf at the door. When all along, well since 1974 at least, we have had the power to fight back.

 

Nice idea Mr Ton I am sure that CAG has made some sort of impact. I think we should campaign for some sort of amnesty of unenforceable CCA's. Banks would have to declare all their unenforcable debts and wipe them out!:D

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I think all financial institutions should be regulated by a true independant body.

 

They should be forced to work with people having debt problems and really try to help them instead of making the situation worse like they do now. Then they'd get more respect and people would repay what they owe.

 

Before passing on an account to a DCA they should have to have their paperwork stamped by the court to prove it's enforceable and they have a legal right to collect the money. A copy of this should be sent when the DCA makes first contact with the debtor.

 

DCA's should be stopped from first contact threats of court, bailiffs etc on the first contact. After all treating people as a "won't pay" from the start gets them nowhere, as they've now found out thanks to CAG.

 

Banks shoud be made to check all their loan and Credit card accounts. If any of the agreements are missing or unenforceable, then the account should be written off, and not sold to a DCA.

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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Does anyone else think like me in that...i reckon CAG was largely to blame for the economic chaos since September last year? :D

The amount of money that must still be owing, that has never been repaid thanks to CAG must be astronomical :p

Lets hope 2009 is just as successful ;)

 

Personally I doubt it. The number of registered users of the CAG is 195,000 but how many active members are there? 5,000?, 10,000? who knows?

 

Debt collection is a good enough business that companies like Cabot are still buying debts by the bucketload, seemingly without bothering in all cases to check whether what they've bought they will be able to collect on. It would be interesting to know the figures but I would guess that they are still cowing the vast majority into submission and the CAG and others are still just a minor inconvenience. What we have to aim to do is make this factor a major inconvenience - to the point where companies like Cabot think twice about wholesale acquisition of debts.

 

I think we have made a difference though - would the '13' have been bought to the attention of the OFT without the likes of CAG? Unlikely I think. They are treading more carefully now, responding to complaints more diligently and generally speaking being more courteous (my opinion). That must have an impact on their bottom line which can only be a good thing.

 

Every person that finds the CAG, demands to correspond in writing thus disarming the threat monkeys' only weapon, challenges the validity of their agreements, makes complaints that have to be answered and just, generally, stands up to these people is one more fraction of a percentage point off their profits. Eventually this will start to hit them where it really hurts.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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I think all financial institutions should be regulated by a true independant body.

 

They should be forced to work with people having debt problems and really try to help them instead of making the situation worse like they do now. Then they'd get more respect and people would repay what they owe.

 

Before passing on an account to a DCA they should have to have their paperwork stamped by the court to prove it's enforceable and they have a legal right to collect the money. A copy of this should be sent when the DCA makes first contact with the debtor.

 

DCA's should be stopped from first contact threats of court, bailiffs etc on the first contact. After all treating people as a "won't pay" from the start gets them nowhere, as they've now found out thanks to CAG.

 

Banks shoud be made to check all their loan and Credit card accounts. If any of the agreements are missing or unenforceable, then the account should be written off, and not sold to a DCA.

 

 

yeah, there definatley SHOULD be greater regulation of the financial sector, as for too long now banks, credit agencies and DCAs have been getting away with the tired old "we thought we were acting properly" excuse, and the good old "we are a multinational company, with a yearly turnover of billions of pounds, it is inconceivable for us to make a mistake!" fob off answer to everything.

 

one thing would be to do away with call centres etc, as to be honest, they are a complete waste of space, theres no such thing as "customer service" any more, its been replaced with "customer sales", all they are bothered about is selling you something, it doesnt matter if youre ringing up to ask the time or to make a serious complaint, they just want to sell you something, and its pathetic.

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