Health & Home Mail order Company

[Cabadonna]

I have ordered a steam mop priced £29.99 from a mail order company called Health & Home. I ordered it on 1st October 2008 and payment was taken on 3rd October 2008. I still have not received this order. The company is refusing me a refund. Has anyone else had problems with this company? The worse thing is they are still taking orders for this steam mop they claim on their website it is their best seller.

[Trilby274]

Did you pay by credit card? If so, get on to the credit card company.

[BankFodder]

Under the distance selling regs, you are entitled to receive the goods. They do not satisfy their obligations merely be sending them.

 

You are entitled to a refund.

Send them a 7 day letter before action and then sue.

 

I am quite sure that they will pay you and your court fee rather than go to the bother of going to court.

 

However, for the sake of others who may be in the same boat, inform your credit card company. Complain to Trading Standards.

[vexlitigant]

The following two resource should help you too:

 

 

1. Your rights - Online shopping and mail order problems - Your rights - Which? Advice
   
2. Copied the following in from 'consumer direct' website .......
   

When to cancel You can cancel at any time until:

 

• The end of the seventh working day after the day on which you receive your goods; or
  
• The end of the seventh working day after the day on which the trader agreed to go ahead with the service.
  

But please note that you might lose your right to cancel once the service has started.

You also have a further three months to cancel if you were not given all the necessary written information. If the trader gives you this information late - but still before the three months are up - you will have seven days to cancel from the day you receive that information.

How to cancel

 

To cancel your order, you must tell the seller in writing - by letter, fax or e-mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track its progress.

Refunds after cancelling

 

If you have already paid for the goods or services, the seller must refund your money within 30 days of you cancelling the agreement.

If you have paid for the goods by a credit agreement suggested or organised by the seller, the agreement will be automatically cancelled

When you can't cancel

 

Please note that there are circumstances when you cannot cancel unless the trader has given you a specific contractual right to do so.

These are if:

 

• The trader has already started to provide the service within the cancellation period and you have agreed to this. You must have been told in writing - before the supplier agreed to carry out the service - that you would then lose your right to cancel.
  
• You had the goods made to your specifications or personalised.
  
• The items are likely to go off or deteriorate quickly, such as flowers or fresh foods.
  
• The goods by their nature cannot be returned.
  
• You have opened sealed software, CDs, DVDs etc.
  
• They are newspapers, periodicals or magazines.
  
• You bought betting, gaming or lottery services.
  
• The price is dependent on fluctuations in the financial market.
  
• Goods are clearly personalised
  

[vexlitigant]

Local trading standards at the offices of your local authority / council will also help you

[Cabadonna]

No I paid by debit card so it came out of my bank account. I am going to give trading standards a ring. Thanks for replying.