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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Good Afternoon me and my debts


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Do any of you have any ideas what their next step might be please?

They could pass the account to another DCA, and they would start all over again - it happens.

So - stop them in their tracks by sending them IdaInFife's materpiece, the Domestos of all letters in my opinion - http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/172071-letter-co-solicitors.html#post1856406

 

It just stamps on their toes while they are still whimpering... :grin:

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...I have read the letter you refer to in some depth and quite frankly it frightens the XXXX out of me. In sending it am I opening a can of worms for myself...

I always remember the expression "do unto others, before they do unto you..."

 

It's up to you, the letter is there if required. If you don't feel happy in sending it then you're not having your arm twisted up your back ('cos we're not debt collectors). Just remember it was suggested when they pass the matter to another DCA though...:-|

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...is that a result?

Yep - well done!

 

They have failed to comply within the time limit specified, so cannot bring this back later either - despite them saying "unless the copy of the agreement is received at some point in the future"

 

I would suggest a good letter to send to make sure this is dead and biried, rather than leave it open to be passed to the likes of MacKenzie Hall for anotehr go, but I think that ground has been covered above...?

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Just a shame that we're only a small percentage of their throughput - for each CAGger who tells them where to stuff their accusations, there are several more who will have paid up...:shock:

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I have a letter sent from them (Marlin Financial Services) to me dated 3rd December 2008 that states;

We refer to the above matter and in particular your recent letter received in our office dated 28th November 2008, your comments have been noted. (thats my CCA request complete with £1 PO)

We do not currently hold a copy of your agreement however we have applied to XYZ Bank for a copy and we will forward this on to you upon receipt.

Which is why I suggested sending the letter to tell them they have failed to comply, and that they should stop processing your data.

 

Actually, this could be a different matter as the other was Lowell if I remember rightly? No worries, as the same thing applies anyway. You send a CCA request, they fail, you tell them to 'go away', end of - or should be.

 

I'd simply write back and point out that you have their letter (enclose a copy) saying they were looking for the paperwork, but they've run out of time anyway, so they should now stop bothering you!

 

As with any DCA, they are full of COULD and MAY in what they suggest. "Our client is now considering..." Their client could also be considering if thay want tea or coffee, until they make a decision you are not really interested.

 

Just send Ida's letter and shut them up :D

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I do presume you mean the Green letter?

That's the one - the problem with these DCA's is that they need telling how to behave and what to do, or not, next. If you let them run wild, by allowing them to exceed the alloted time to deal with a matter, they start getting silly and asking for money again... :lol:

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  • 2 weeks later...
Is that it?

My personal view is that Lowell did not show that they had any legal ground on which to even contact you. They failed to provide any paperwork, by way of a CCA, to back this up, so should not - under the DPA - be processing your data. That should include maintaining reports to any CRA, which they were not entitled to do in the first place.

 

However, that is only my opinion. I am unsure as to what the actual law says, although I've no doubt someone will sort that out soon.

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I have already sent a CCA request to Marlin who have written back saying they cannot provide it...

So you're now 'bemused' as to why someone else is following this up - send them a 'bemused' letter based on http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/175840-halifax-problem.html#post1900426 and include a copy of the letter that Marlin sent, to back that up.

 

Typical - it's like pass the ruddy parcel somtimes, one DCA is sent packing so they tray to retaliate by doing a swap with one of their buddies - except that is rather naughty of them!

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cross posting - sorry hillards; didn't see your post before submitting mine:)

Don't worry about it, better to have 2-3 responses than none.

 

It is a bit strange doing two different matters in one thread as well, but hey...!

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Hillards, I did send the solicitors a copy ofthe letter marlin sent me along with a copy of the 'Green' letter you suggested but now I do not know how to deal with this Statutory Demand from the same solicitors I mention above.

 

You've told them to get lost, they're not listening...!

 

There are people on here who know what they are doing with SD's, especially ones issued in dodgy circumstances like this. See if someone can advise you about applying for the matter to be struck out, set aside, or whatever the process is called.

Be good to those who give you advice that helps - click the star to give them your thanks by way of a reputation credit.

 

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