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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Argos - a word of warning!


NaeClue
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Hi all!

 

My first post on here so hello!

 

I ordered a pair of sofas from Argos on 27th October 2008. Eagerly awaiting these this week (4 weeks on) I received a phone call saying they have a problem with suppliers and hopefully will be delivered before Christmas?!?!? :evil: It's amazing that they can take your money almost instantly and sell you goods from stock that they have no control over! My money could have been sitting in my bank account generating interest rather than theirs!

 

Should I bother making a letter of complaint seeking some sort of compensation of inconvenience?

 

Advice on this would be greatly appreciated!

 

Cheers! :)

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Guest BaseJumper

Hello Naeclue

I too have had unpleasant experiences with another furniture co SCS. I would complain it does go along way. it should get you what you ordered and it will get things off your chest. I have attached a letter I wrote, please feel free to change things to suit and send to head office. I received the sofas on time before christmas and got a gesture of goodwill of £200. It was worth while I think. The inportant bits of the letter are "time is of the essence" and also what "lead time" they gave you.

I hope this helps, and I am sure that pther people will be in touch soon to give the letter more weight.

SCS.doc

Edited by MARTIN3030
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I ordered a leather sofa from SCS about October 2007 and was promised it before Xmas 07. They phoned and said its stuck on a container on its way from Italy. Livid, my wife and I went to the shop and camped on the main display in the shop turning potential customers away until the manager amazingly found our sofa.

 

It ws delivered Christmas Eve.

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I think you'll find it works now. Report it again if not.:)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I ordered a suite from furniture world on 29th Sep. I called monday passed (24th) to say I hadnlt recd any delviery notice to be told that it wouldn't be til after New Year :eek: . I angrily screamed down the phone that it was pre xmas and it better be here within 14 days. yesterday got a phone call and was delviered yesterday sooooooooooo comfy.

 

 

Ida x

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