Direct debit - Unauthorised - INTERNAL FRAUD??

[drviru]

Hello ALL,

 

Somebody from my branch has setup a direct debit with my consent on my account.

 

I spoke to the Deputy Manager and she agreed to investigate and promised to send me a letter.

 

But later in the day, the guy who was responsible for setting up the UNAUTHORISED direct debit calls me to say that it was a system fault and agreed to send me a written letter.

This is something of keeping a theif to protect the asset.

 

I want to chase this unscrupulous practise up and would like to take up this issue with RBS.

 

Please suggest the ways, i could go about with. I have been distressed and upset as my account details has been compromised by somebody.

 

Thanks

Drviru

[reallymadwoman]

Hi and welcome to the forum.

 

I really don't know what to suggest as this actually sounds quite serious.

 

Anyway, my reply should bump you back up to the top of the forum so hopefully someone will be along shortly.

[MrShed]

I think further information is needed. When did they set it up? Did any payments go out? If so how much? Who was the receiving party of the DD?

[drviru]

Thank you for your replies.

 

Money hasn't gone, as acted quickly to cancel the direct debit. The royal scottish assurance is the receiving party.

 

I am explaining the thing in detail as follows.

 

I visited my local Bank's branch requesting them to give me a overdraft. One of the bank advisors took me in to a personal meeting room and tried to sell me a Scottish assurance policy. He asked me a series of questions about my personal health and habits. He finally said that i should be paying around £10/month, if i take this policy. He was indirectly pressurising me to sign a document, which is to allow them to setup this policy on my name. He even lied to me saying that this is a normal practise to sign to acknowledge that he explained all the terms and conditions. I refused to sign anything and walked out of the room, telling the bank advisor that I will get back to them if i want one.

 

Few days later, i got a letter from Scottish assurance policy that i have taken a policy and ALONG WITH MY DIRECT DEBIT DETAILS (A payment date has been chosen on behalf me - every month). I am shell-shocked, as my personal information has been accessed by this bank advisor, who took the authority to setup a direct debit on my name. This is a serious breach.

 

I called the Scottish assurance policy and requested them to cancel my policy and direct debit and requested them to raise a complaint with RBS. [They send me a second letter saying that I need to send them a signed letter] On the same day, i complained to the bank deputy manager, about this serious breach. After 20 minutes(i think), the bank advisor who did all these things to me called me and apologised saying that these things happened due to a system error. I do not believe this as a system error. No system error will allow a person to setup a direct debit and chose a payment date.

 

In conjunction with the complaint raised via Scottish assurance to Bank’s customer service, they contacted me and are saying that the person mistakenly did this. I do not believe this either.

 

I seek help and advice from members for the following

 

1. I want the bank to legally compensate me for the loss of my personal data with out my knowledge. I see this as identity theft.

2. I want the bank to legally compensate me for the money (All the telephone calls), My personal time and the mental stress it created.

3. Get Scottish assurance cancel my direct debit and remove all my personal records in their database, which they received without my permission.

 

Because of the misuse of trust and such an aggressive selling practise, we have already in trouble with a credit crunch.

 

Please help me to stop these white-collar guys committing such criminal events in the future.

 

Thanks