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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank charges and overdraft under 18?


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My partner's son opened an Alliance & Leicester account when he was 16, for his wages. He provided his date of birth and identification at the time of opening the account, and it was an account designed for young people between 16 and 21.

 

He was able to withdraw money from cash machines even when he had no money in the account, A&L allowed him to go as much as £200 overdrawn and charged him accordingly.

 

Now I acknowledge that he shouldn't have withdrawn money which took him overdrawn, but it is my understanding that under 18s are not permitted to have overdrafts and that as such, A&L should have refused his requests for cash.

 

He's 18 now, and has just confessed to the financial mess into which he's got himself.

 

I have looked at the T&C for the Plus21 account on A&L's website but can't find anything about under 18s specifically. On other bank websites I have found that under 18s are not permitted overdrafts, and are not charged bank charges at all.

 

I have not yet added up how much he has been charged while he was under 18, but it is my understanding that he should not have been charged at all, nor permitted an overdraft.

 

What is the best way to tackle this with the bank to reclaim his charges and to make a complaint about him being allowed to have an overdraft?

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Cheers midge, it doesn't have much about under 18s, just says banks should take care in sending out marketing material. It turns out that he doesn't have access to all his online statements, so I've sent (or rather he has sent) a subject access request to the bank. I estimate he's been charged around £1000 prior to him turning 18, but I need the statements to confirm.

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hi

 

I have a scout around on the web and have found the following on MSE

 

"Principle in law is that under 18's do not have capacity to enter a contract unless it is a contract of "necessity". On this basis, under 18's seem to have very good legal rights to make a recovery."

 

and a bank worker who also posts on here stated that a bank has to refund charges on an account where the holder is under 18.

 

So it would seem all is in your favour. If you are still unsure try CAB and see what they say but I would try a strongly worded letter if it were me.

 

ps you could also try ringing the FOS on mon and see what they say.

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