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Everything posted by rosysparkle

  1. You might want to check whether you have any points on your driving licence, as while your car was registered to an old address any NIPs for speeding etc will have gone to the old address. https://www.gov.uk/view-driving-licence
  2. My son has applied for judgement by default this morning, as no defence or communication was received. I don't think Virdi and Pittaway have much in the way of assets, so enforcing the judgement may be throwing good money after bad, but I'll keep you updated.
  3. An effective complaint letter needs to be free from anger, needs to be dispassionate about facts rather than accusative, and needs to be clear about what you want the company to do. They don't have to sack the driver, no matter how much you think it is justified; it remains their decision. Unfortunately, your letter is full of emotion and anger, and doesn't really explain what the problem was with your actual shopping order, nor what Ocado should do to put things right. I suspect that you've already telephoned the customer service centre and that you were similarly angry with the call centre staff, and that conversation was what prompted Ocado to cancel your account - which they do have a right to do. Unless you are medically qualified, you can not have known whether the driver was drunk, drugged, suffering a migraine, having an evolving stroke, suffering from hypoglycaemia, overtired or any other condition. When the police arrived did you explain to them that you suspected the driver to be unfit to drive? If so, did the police investigate and arrest the driver? If the driver was not arrested at the scene despite your accusation, then that does seem to imply that the driver was not unfit to drive at the time the police spoke to him. Drivers are sometimes early, and they will telephone to make sure you are able to accept the delivery. Even if you don't reply, it's not unreasonable for him to try the doorbell to see if anyone is home (many people don't answer landlines). When you asked him to wait ten minutes, he is perfectly entitled to go and other deliveries rather than continue to wait. You telephoned him but he may not have been able to answer - either driving or delivering to another customer. Again, there is nothing wrong with him doing this. By the time he remembered he had other local deliveries, it must have been into (or almost into) the next delivery slot. You do not say in your letter whether your delivery was actually outwith the 18.00-19.00 slot, and he may have felt that you were being aggressive when you questioned him about why he was early and then late - hence him locking himself in the van. When he did deliver your shopping, was any of it missing or damaged? I understand you feel you've had bad customer service from Ocado, but your letter comes off as an angry, aggressive and personal rant, and you don't mention two important things that Ocado would need to know - whether your shopping arrived after 19.00 and whether any of it was missing or damaged. 1. What defamation occurred, and to whom? From your letter prior to its editing by the site team, Daniel was relatively identifiable and you've accused him of a criminal offence. 2. What loss have you suffered, in order for a civil claim for damages to succeed? 3. As you don't know what investigation Ocado has done, nor the outcome, can you sustain a complaint to them of not properly investigating? 4. I assume that you would not want to continue to be a customer of Ocado after this, so is it a problem that they have cancelled your account? 5. If you have missing or damaged shopping from this delivery, then a calm explanatory letter, with photos of damage, may well persuade Ocado to refund those.
  4. Just to keep you all informed of this, my son has issued a claim via moneyclaimonline. As of today's date, no defence has been received. We still don't have the V5C or the tax disc that Mr Pittaway promised he would organise - the car was advertised with tax but it had expired two months before my son bought the car, and Mr Pittaway said he would put six months tax on it. My son has sent the form to apply for the V5C in his name and declared the car SORN to the DVLA.
  5. Thank for the reply. £1150 - a £200 deposit and then £950 a few days later, both paid on my son's visa debit card.
  6. Thanks for the reply. He paid on a visa debit card, is his bank likely to entertain a chargeback? I'll get him to ring his bank as soon as he can. ETA The car is sitting on my drive. If he gets his money back, obviously we need to get the car back to Mr Virdi, Mr Pittaway and the elusive "Mr Barber". I don't really want either of the first two coming to my house (and I'm not sure the third person exists). Do I get the car back to Coventry now, or only after my son gets his money back?
  7. Googling Barber Cars found this thread. My 19 year old son has been working two jobs to save up for a car, and saw a classified ad on ebay from 'covcarz' for a car which seemed ideal and within his budget. He went to see it, put a deposit down on it and picked it up the following week. Within eight hours, it had broken down and wouldn't even start. My son joined the AA there and then to get somebody out to look at the car. An independent garage listed all the faults and told my son it's not worth repairing as there's so much wrong with it. The car's been towed to my house and is now on my drive, not being used. That was last week. Since then, my son's been phoning the people working at Barber Cars to try to get a refund on the car without success, he's just getting fobbed off. Although he thought he was buying from Midlands Elite Cars, the receipt for the deposit states Barber Cars. My son has got Trading Standards involved and he's in the process of writing an LBA to reject the car and get a full refund.
  8. DLA is paid on care and mobility needs, rather than on diagnosis or treatment. As long as the difficulties have existed for at least three months and are expected to continue for at least another six months, then it is worth applying.
  9. When I am in Tesco I ask for the card reader to be passed to me as I can't reach it from my chair. In my local Sainsbury's, the card reader is in a sensible place at the front of the checkout, in Waitrose some card readers are at the back but if so, the staff always pass it to me without my having to ask. Mostly I get Ocado to deliver my shopping, easier and good quality and much better service than any other delivery service.
  10. Me too. You can have my car, or my HRM allowance, as long as you take my wheelchair and the constant unending pain as well.
  11. I think you need to have sight of the standing order mandate which you signed. If the mandate says that payments start from the 3rd Oct, then your bank is at fault for starting payments too early, and they should pay the charges. If the mandate states that payments start from the 3rd Sep, then the letting agent is at fault for filling it in wrong, and you are equally at fault for signing it without checking it was correct. In that case it would be reasonable to split the charges. The letting agent should have a photocopy of the original mandate, but personally I would ask the bank what the instruction says regarding the date of the first payment. When I worked in lettings (I did for eleven years, I don't now), barely a week went by without someone not cancelling their standing order after the last payment; despite the checkout letter reminding them to do this. So if you are already fully aware of the difference between standing orders and direct debits ignore this bit: a standing order is your instruction to your bank to pay money, in this case to the letting agent. The LA can't vary it or stop it, only you can do that. Can you tell I've had to explain it to several people in the past?!!
  12. I work for an agency and my pay is worked out like this: The agreed rate for this assignment is £9 an hour to me. On my payslip the pay is shown as £9.91. 91p is deducted and put in my holiday "pot", and I receive £9 an hour (less tax and NI, obviously!). I suspect that if your agreed rate of pay is £6.10, your payslip will show something like a gross rate of £6.70, of which 60p will go into your holiday accumulation and you will get £6.10 an hour. You should clarify things with your contact at the agency, and chase up your contract.
  13. Cheers midge, it doesn't have much about under 18s, just says banks should take care in sending out marketing material. It turns out that he doesn't have access to all his online statements, so I've sent (or rather he has sent) a subject access request to the bank. I estimate he's been charged around £1000 prior to him turning 18, but I need the statements to confirm.
  14. Children's dental treatment is free with NHS dentists. Not at private dentists. Hope your little one is OK now.
  15. My partner's son opened an Alliance & Leicester account when he was 16, for his wages. He provided his date of birth and identification at the time of opening the account, and it was an account designed for young people between 16 and 21. He was able to withdraw money from cash machines even when he had no money in the account, A&L allowed him to go as much as £200 overdrawn and charged him accordingly. Now I acknowledge that he shouldn't have withdrawn money which took him overdrawn, but it is my understanding that under 18s are not permitted to have overdrafts and that as such, A&L should have refused his requests for cash. He's 18 now, and has just confessed to the financial mess into which he's got himself. I have looked at the T&C for the Plus21 account on A&L's website but can't find anything about under 18s specifically. On other bank websites I have found that under 18s are not permitted overdrafts, and are not charged bank charges at all. I have not yet added up how much he has been charged while he was under 18, but it is my understanding that he should not have been charged at all, nor permitted an overdraft. What is the best way to tackle this with the bank to reclaim his charges and to make a complaint about him being allowed to have an overdraft?
  16. The feedback wouldn't put me off buying at all, it's clear you came up against a "difficult" buyer. Don't worry about it, it will drop off the page soon. Add the uyer to your blocked bidders list. If the emails come through my messages on ebay, then report to ebay. If not, block the sender via your email provider.
  17. There's no deposit, demon. The tenants have paid for the first two months rent at the commencement of the contract. Bottomburp, you need to ensure that you don't overpay your rent, if you leave at the expiry of the initial contract you should only have paid the two months you have just paid, plus a further four months rent. It is legal for landlords not to take a deposit. No inventory - the landlords will not be able to charge you for any delapidations.
  18. if the landlord gives the cab company as his address, and the agent can contact him on the number supplied by the landlord, how can the agency check if the details are false - indeed, why should they be suspicious? The fee for referencing wouldn't be refundable.
  19. It means that the agent will take the landlord's instructions on the return of your deposit, or any deductions to be made thereon, rather than making the decisions themselves. Do you know if the agents are still holding your deposit?
  20. As I said above - no inventory, no deductions :grin: d211uk - have you had proof of how your deposit is being protected?
  21. Your deposit has to be protected in one of the three schemes, and you must get confirmation of this protection within fourteen days of the commencement of the tenancy. The reason I mention this is that we had some paperwork from the TDS (The Dispute Service) which states that if there is a dispute about the deposit which goes to them for arbitration - ie if tenant and landlord don't agree on proposed deductions, they will in almost all cases use the maxim "no inventory, no deductions". In your own interest, you should record the condition of the property & fixtures & fittings (& furniture if you rented furnished). Take pictures and set the camera to datestamp the pics.
  22. There used to be all those signs: Bill posters (or bill stickers) will be prosecuted. Poor Bill.
  23. Eh? I appreciate you don't want to get into a discussion with me and apologise unreservedly if my tone to you or anyone else has been anything other than polite. Tone is a difficult thing to get across in a textual medium, but my intention has only ever been to state the law and to help, and I have never been anything other than polite to you and everyone else. I'll leave this here, which is a shame because leading Garden to believe that the agent can evict without the landlord's authorisation or in any way act outside the law is not helpful. Sorry folks, I thought that as a responsible letting agent I could help on this board, but it seems that my input and knowledge is less than welcome.
  24. I'm grateful for your input, NfB, but have to reiterate that an agent cannot act outside the law or outside the terms of the agreement they have with the landlord. 1. An agent can only start eviction procedures if authorised to do so by the landlord, as the tenants' contract is with the landlord, not with the agent. 2. I do not know if neighbours can sue the landlord, a solicitor would be able to clarify this, but they would not be able to sue an agent unless the agent had been negligent, and even then it would be very hard to prove that an agent (who cannot take action without the landlord's express authorisation) had caused or contributed to a tenants breach of an agreement. 3. I can assure you that a properly run agency will forward on all corespondence addressed to the landlord, we do this hundreds of times a week, and will act on correspondence addressed to the agency as far as the law allows.
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