New car manuf defect. HP not cancelled no deposit returned

[debtisnotmyfriend]

I recently paid deposit on pre registered car, delivery mileage, vauxhall main dealer in rochdale. Drove from the garage about 10 miles, all goes wrong. pull over to services, no coolant - coolant pipe problem. get tow truck out, return to garage, repairs clip. Test drive, the coolant system fails again.

 

I reject the goods as unfit for purpose, they returned the cash part of deposit but now the garage still have the £500 I made on switch to secure the vehicle. they promised to action this monday, as this all happened on a friday and it was 6pm by the time we were messed about.

They also havent cancelled the HP agreement.

 

I have been unable to contact anyone at the garage, they are always out of the office or with someone, and never return my calls. One guy promised to TT the payment to me, but next day, no money in my account.

Emailed the group customer relations department, one week and no reply.

 

How do I get my money back, who is responsible for cancelling the finance agreement? The garage has the vehicle, but supposedly sent off the new owner details to the DVLA. (I have a mini green slip stapled to the invoice) - Do you think they are waiting for the DVLA paperwork so I can re-register the car to them before cancelling the finance?

 

This is driving me up the wall! I am overdrawn, have a finance agreement for a car I dont have and I dont know what to do!

[lsba02853]

Firstly speak to the Finance people, explain everything to them and see what they say.

If you made the £500 payment using your Switch card, then speak to your bank about a charge back. If you don't have the goods they may be able to help.

[raydetinu]

Firstly confirm everything in writting to dealer with copy to HP company; that you have rejected car under SOGA and they have agreed. HP co. will want money back from dealer.

[debtisnotmyfriend]

phoned bank, advised me to go in branch and report this as a Disputed Item.

I will write to the dealership, which is part a group, and to the HP people, should I go to the group, Pentagon Vauxhall or even Vauxhall customer relations, or is that a later stage?

 

If this isnt resolved before finance company want payments, who is responsible for them, non payment fines, etc. I do not intend making paying until I have a resolution, because then I will have to fight to get that money back too.

 

Thanks for your comments so far!

[pompeyfaith]

They do not need to wait for return of docs because main dealers work in close conjunction with DVLA and one quick call to them can return docs before being registered to you. Also i doubt even if the finance company have paid the dealer yet.

Edited October 2, 2008 by pompeyfaith

[debtisnotmyfriend]

We arrived at dealers early in the morning, signed paperwork and were contacted 2 hours later to say the funds had been transfered.

 

Call to GE Money yesterday confirmed account is STILL active.

Cancelled the standing order at the bank.

 

V5C for the vehicle arrived yesterday too, made a call to DVLA they said write to them and they will remove us as registered keeper.

 

Am now writing to Pentagon Vauxhall Rochdale, GE Money, the DVLA and have made a Disputed Item claim with the bank.

 

Anyone still have any ideas on liability for missed payment fees, etc?