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    • Good evening. Hoping to keep this short and concise. Any help really appreciated! Sent originated from council tax in 2019.  I moved address for a new career 240miles away in December 2019 and have lived here ever since.  A distant friend resides at previous address.  A CCJ was filed regarding this debt in January 2020 but no correspondence was received my end or at the old address.  Move forward to this year; early April I learn of a letter received from Bailiff - Notice of Enforcement dated 13/03. Stated I had ten days to settle a payment/payment plan or £75 will be added after ten days from 13/03 and bailiff instructed to visit.  Obviously I was unaware of this letter till well after the time period passed. Attempted to contact Dukes via email but zero response. Asked for breathing space in order to check the original debt with the respective council (I wasn’t awarded a week of Housing despite being on UC for a short period due to a contract date given by the old employer).  29/04 a note was left at the old address stating a bailiff had visited. New balance £310 more than original outstanding.  I’ve since contacted both the council and the bailiff agent to state I’m more than happy to settle the original debt over a payment plan but at this stage they will not remove the fees despite all correspondence not being sent to me and obviously me only seeing them much later than one would have expected.  Tried live chat today with the company and firstly was told the fees will remain because I spoke to the enforcement agent - I have never spoken to him/her.  secondly told the fees would remain because “I tried to use their web chat service to complete an income form” - I have zero recollection of doing this and I also wonder if it’s another tactic? any help on where I stand with the fees added would be incredible. Thank you
    • the evidence you have from Mercedes is perfect. simply write to both the finance company and the dealership that sold you the car, stating under the consumer rights Act 2015 should a fault appear outside of 6mts, it's for the consumer to prove the fault was present at time of sale. Please find enclosed a copy of said report from Mercedes at XXXX stating quite clearly that the windscreen was replaced on Date , some xxx months/years BEFORE my purchase on DATE. there is a bill to pay of XXX to XXX , i expect you to sort this out between yourselves , i am not liable for this. something upon those lines anyway.  
    • Not really. I just wrote it based upon my credit file data with screenshots and stuff.  Also referring to multiple data points. You need to read before sending or writing it.    I have plenty of experience in this stuff so takes me half hour to write something like this. For you itll take an afternoon probably. An additional day with it on your CRA wont cause a problem.     Reference Material; ICO Credit File Guide - https://ico.org.uk/media/your-data-matters/documents/1282/credit-explained-dp- guidance.pdf ICO Main Page For Credit - https://ico.org.uk/for-the-public/credit/ CMF Limitation Act 1980 - https://www.checkmyfile.com/articles/the-limitation-act-1980-and-debt-time-limits.htm Gov Limitations Act 1980 - https://www.legislation.gov.uk/ukpga/1980/58/2023-11-18 (Latest Version) Transunion 6 Years - https://www.transunion.co.uk/consumer/credit-report-help/how-long-does-information-stay-on-my-credit-report-for Equifax 6 Years - https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/Howlongdoesadefaultedorsettledaccountstayinmyreport Experian 6 Years - https://www.experian.co.uk/consumer/guides/defaults.html#:~:text=A default will stay on,you still%20owe%20them%20money
    • Thanks fkofilee , by any chance is there a templete for guidance that i could use to help me write the complaint?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mr&Mrs Rodd v HALIFAX ***SETTLED IN FULL***


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Hi sent my request for last 6 years statements. Received them within a week!!!

Also received another of the same a couple of days later. Postman loved it NOT

Sent 1st letter for reclaim of charges.

Received a letter after it was passed up to PO Box 548 offering goodwill gesture of £265.00.

We are actually claiming £5000 plus interest.

We are now sending a 2nd letter for action addressed to a Mr Gurvinder Gill for full refund of charges.

 

PS Must they seem to be v. quick at replying.

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What is the exact total of charges you are claiming?

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Just another question.

In my preliminary approach for repayment when I quoted bank charges I also quoted the 8% interest, what a fool I am, is this a problem. :confused::???:

 

I'm now just waiting to send my LBA on the 19th July

 

Thanks again

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not a problem, just remove it in your LBA. only interest can be added and claimed for via the court system.

Halifax WON X 2, Northern Rock WON, Capital One WON, Marbles WON, HSBC WON

On the 25th october I will be filing a claim for £175.00 Citicards. Just watch it!

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It's a close call, but I would suggest you do consider missing possibly one charge and dropping to just below £5,000 for the charges total.

 

Whilst the actual choice of track will not likely produce any credible challenge from the bank, the fact that you are liable to costs on the fast track would suggest a more reasonable response would be to keep the claim in small claims track.

 

The interest will take you above £5,000 - although this doesn't affect track, it does mean that court costs jump from £120 to £250. Just so you are aware.

 

I would leave your most recent charge off - that way, in future, should you claim again, you can almost safely say it could be included..

 

Furthermore, upon settlement, it is highly likely that the bank would throw in most recent charges anyway, rather than face further action.

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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You really need to read through the FAQ section if you are unsure of the basics at this stage. It is absolutely vital that you know what you are doing, and why.

 

It will be time well spent, I can promise you that.....

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Keep us posted, best of luck

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Hi there, just to keep you updated.

Sent LBA on the 19th, and will be filing a claim via MoneyClaim tomorrow (14 days after LBA).

I cant seem to find the FAQs for filling out the claim.

Is is straightforward?

Is there anything I make sure I do?

 

Thanks again in advance

 

Matthew

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There are Particulars of claim for using the N1 claim form (in person) but no particulars for moneyclaim - that way is restricted by the number of characters and the lines of text.

 

Try this -

 

1. The Claimant has an account number

1234567 with the Defendant which was opened

in May 2000

2. Since this time, the Defendant debited

charges in respect of purported breaches of

contract.

3. A list of charges will be supplied

separately.

4. The Claimant contends that:

a) The charges debited to the Account are

punitive in nature; are not a genuine pre-

estimate of cost incurred by the Defendant

and exceed any alleged actual loss to the

Defendant.

b) The contractual provision that permits

the Defendant to levy such charges is

unenforceable by virtue of the Unfair

Contract Terms in Consumer Contracts

Regulations 1999, the Unfair Contract

Terms Act 1977 and common law.

5. Accordingly the Claimant claims:

a) the return of the amounts debited in

respect of charges in the sum of £XXXX and

any interest charged thereon;

b) Court costs;

c) Interest pursuant to section 69 County

Courts Act as set out on the list of

charges, and interest at the same rate up

to the date of judgment or earlier payment,

at a daily rate of £0.31

******************************

Obviously, you'll need to amend for you own figures and dates.

Remember too that para3 states you will be sending a list of charges under separate cover. Once you have received confirmation of your claim starting, send 2 copies of the spreadsheet into court clearly identified as being part of your claim.

Or, you could just start the action in person at your local county court!

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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3. A list of charges will be supplied

separately.

 

..Remember too that para3 states you will be sending a list of charges under separate cover. Once you have received confirmation of your claim starting, send 2 copies of the spreadsheet into court clearly identified as being part of your claim....

 

..

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Filed claim last night and just checked my claim and its asking about 'Judgement Selection' ??

Do I pick 'The defendant has not filed an admission or defence to my claim' ??

Or do I just wait?

 

Thanks again

 

Matthew

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