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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sharman24 v lloyds ***WON***


sharman24
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hello to all, well i seemed to of posted my first lot of details in wrong place so i hope this is the right place for lloyds forum.

 

anyway, sent off DPA couple of weeks ago, got details today, 13/7/06, containing a complete list of all charges on the account, already done the calculation as i got them all off of interent banking.

 

letter asking for it all back will be in post tomorrow giving them the first lot of 14 days to reply.

thanks to all who have helped with advice on the site, even though i may of been in the wrong forum oops sorry!! :lol:

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  • 4 weeks later...
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:lol: well the 1st 14 days are up and have not heard a thing from Lloyds during this 1st stage of the claim.

so its with great joy i can now post, tomorrow, my LBA, i dont expect any reply going by the posts which others have had from Lloyds, so i am more than up for the fight, if fact i cant wait to issue the claim, i hope they dont come up with it and want to strech it to the last post !!!, i would really like them to explain how i was charged £175 for a failed direct debit ?????

 

so 14 days to go from tomorrow, 7th august, will keep posted on any developments :lol:

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14 days to go from tomorrow, 7th august, will keep posted on any developments :lol:

 

Hi

 

Please note, the 14 days start when they receive the letter, I hope you are sending them Recorded / Signed for, as that way you have / should have proof of when they are delivered

 

Only then, does any deadline start

Regards

Sophie

 

Thank you

 

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Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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ref sophie-jane reply,

yes sophie-jane i did send by recorded delivery and am using post office online to track the delivery date, if fact i allowed HSBC extra 2 days, and will the same for Lloyds. the post office do show signature online which will confirm the delivery date .:)

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F.F.R. any letter you send is deemed served 2 days after posting as long as you keep a signed dated copy :)

 

you can also get a free certificate of posting from the post office . special delivery is just wasting your money and mounts up if you have a few claims .If you do want a signature then recorded is the cheapest option .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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SOMEBODY PLEASE HELP PLEASE

 

HAD , TODAY , WHAT SEEMS LIKE A STANDARD REPLY TO MY LBA, ONLY SENT LBA MONDAY 7TH AUG. RECEIVED REPLY TO DAY ????

BASICALLY THEY BELIEVE THEIR CHARGES ARE FAIR AND THEY DO NOT AGREE WITH OFT'S GUIDELINE , ANY WAY THEY BELIEVE THAT IT DOES NOT CROSS OVER TO BANK CHARGES, OFT'S GUIDELINES WERE FOR CREDIT CARD DEFUALTS ???

 

ADVICE PLEASE.

AS THIS IS THEIR FINAL LETTER ON THE SUBJECT DO I HAVE TO WAIT THE 14 DAYS TO ISSUE MY CLAIM THROUGH MONEY CLAIM, OR CAN I GO ON RIGHT NOW AND SEND THE CLAIM IN

PLEASE ADVISE :-|

 

*************************************************************************

 

 

Lloyds - lba sent 7th aug

HSBC - lba sent 3rd aug

citicards - 1st letter reqs money back sent 7th aug

A&l still waiting statments

mbna still waiting statments

n/rock " " "

marbles " " "

 

 

 

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Advice & opinions of sharman24 are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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Do Not Panic

 

Seems like a standard reply to me

 

Now wait until the 14 days are up, You never know you may get another letter from them in that time

 

But do not hold your breath, Its typical Lloyds stalling tactics, hoping you disappear

 

Once the 14 days are up, and no positive reply has been received, then its Money Claim

 

Just do not panic

  • Confused 1

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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thanks sophie, just needed to be clear in my mind, i think also it was standard reply as i only posted it monday 7th aug, seems pretty quick for a detailed response.:grin:

 

******************************

 

Lloyds - lba sent 7th aug

HSBC - lba sent 3rd aug

citicards - 1st letter reqs money back sent 7th aug

A&l still waiting statments

mbna still waiting statments

n/rock " " "

marbles " " "

 

*******************************

Please Note

Advice & opinions of sharman24 are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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Hi Sharman

 

Not quite, Here is my dates - Received letters and letters sent

 

25/04/2006 Prelim Letter to Lloyds

03/05/2006 1st letter back - looking into the complaint - from Lloyds

04/05/2006 Going to Investigate - from lloyds

05/05/2006 1st NO - From lloyds

06/05/2006 Letter Before Action - From Me

10/05/2006 Final Response - From Lloyds

11/05/2006 MCOL - Me

So Lloyds are quick in their responces, but I did not wait, I was too trigger happy, but still I'm been offered the full ££

But Conditions - NO WAY

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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hi thanks for the reply

it was my mistake, what i thought was a reply to the LBA was in fact a reply from the prelim letter sent 14 days ago asking for money back !!!

it was dated 7th august but arrived with me 8th august.

 

so i still have the 14 day period to wait before the LBA time limit runs out.

 

have you had any threats about account closures ?

my MBNA has threatened to close account if i do not agree to the £100 goodwill payment ??

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re MBNA threatening to close your account please put this in the right forum where you will recieve an advice on it

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Dear Sharman

 

I'm in the same position as you. I'm trying to claim back charges on behalf of my husband, as he's not really any good on the computer and was completely unware of how much he had been charged over the years. After geeting the statements he realised it was well over £2500.00, also he had been charged £120.00 for failed dd and declined cheques. We have sent off the first letter claiming the refund of the charges and have now received a letter back saying how sorry they are he's not happy with their service and will reply in the next two weeks, their 14 days is up on Friday 18th August and I will be sending the letter of intention of action. Bit scary as never done anything like this before, but have just been following the steps on the website which have been pretty straight forward so far, but I do worry that if we go to court will I be out of my depth.

 

Cheers

 

Ali Carnall

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hi alison

you doing the right thing, read as much as you can on this web site, i know what you mean feels a little scary, but stick to your guns, don't let the bank dictate the time scale.

i myself have just had a reply from HSBC this morning, offering a little less than i claimed for, rang then they dont want to budge, so thursday as i told them i will issue the claim, stupid really as they know it will cost more in defence than the small amount they haven't offered.

the consumer action group are getting more press over the banks excessive charge rates, and they know at then end they cant sit in court and justify the rates, it would only take one to try and do so, and i believe that not one of them want to be the first to put it in writing, it would open the flood gates.

 

anyway, as i said read as much as you can, especially those connected with your bank, look in the forums, take a look at the templates and be sure in your mind the process of claiming:oops:

 

Lloyds - lba sent 7th aug-dead line 21st aug

HSBC - lba sent 3rd aug- offer made 15th aug not accepted, 17th aug claim goes in.

citicards - 1st letter reqs money back sent 7th aug- due date 21st aug

A&l still waiting statments 40 days up 20th aug

mbna £100 goodwill offered, threat of account closure, pursuing claim,

n/rock " " " 40 days up 13th sept

marbles " " " 40 days up 4th sept

 

 

*******************************

 

Please Note

Advice & opinions of sharman24 are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have

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  • 1 month later...

trying to keep up with the 3 i've got going on at present.

any way MCOL was done lloyds acknowledged 30th august. so still waiting to here what they have to say, my HSBC arrived today, read in sharman vs HSBC thread.

i am expecting to here something within the week.

 

somebody tell me, all 3 have acknowledged, HSBC have made a crap offer, Lloyds just acknowledged. citi have ackonwleged.

after what perod of time does the court set a date, i'm not clear on what the time scale is now ?, looked on MCOL but can not find the time scale, only time scale i found is if they don't Acknowlege !! then goes to default judgment. HSBC have already made an offer, but what happens if lloyds dont, how long do they/i wait , when does the court set a date to attend ?

 

advice please:?

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HELP REQUIRED

HAD LETTER THIS MORNING FROM THE COUNTY COURT IN SOMERSET. WITH LLOYDS DEFENCE ATTACHED PLUS THE COURT A&Q.

 

IS THERE A GUIDE TO FILLING IN THE ALLOCATION QUESTIONAIRE ON THIS SITE?

I JUST NEED TO KNOW THINGS LIKE 'DO I WISH TO USE AN EXPERT REPORT' would this mean the OFT ruling?, and what can i put in the other information section.

 

i'm pretty anoyed that they send these as we all know they have no intention of even going to court, even though i would love to, yes i would, mainly because i want to know how they show the costing for a charge of £175 for a failed D/D?

 

ONE MORE THING, SHOULD I RING ' SECHIARI CLARKE AND MITCHELL, RATTLE THEIR CAGE A LITTLE ????

:confused:

 

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Advice & opinions of sharman24 are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have

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thanks midge61, found the details, added some legal sounding text to area of other info on the form,filled in the rest ok

as my claim is under the £1500, i am correct in saying that i do not have to send a further £100 court fees, as i have already paid when made claim with MCOL !;)

by the way, your in taunton, do i assume you are a local person, or are you passing though?.

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Advice & opinions of sharman24 are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have

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  • 2 weeks later...

Nope, it's not you - they're really slow, they love dragging their hoofs as long as possible. Having said that, now your AQ is filed you should hear from their solicitors soon with a settlement offer.

 

Have you had a copy of their AQ? Did they request extra time to negotiate settlement?

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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nope- have not a copy of their allocation questionaire, have had their defence and acknowledgment sent to me, but there's nothing on that asking for extension.

so all i have is acknowledgment of claim and defence.:-| my allocation went back on 23rd sept, last items from them was 21st sept

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May be worth giving the court a ring then, to see if they have actually filed an AQ - and to double check the next step if they have not. Not 100% certain, but I believe you will be able to file for judgement if they have missed the deadline.

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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