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    • where does anything say its a penalty charge please? sit on your hands , stop begging to everyone await if/when you ever get a letter of claim. thread title updated     
    • Hi all, new member, being advised by someone on another forum but looking for the opinion of others to help me decide what to do.  Bit of a long one but I am looking for some quite specific advice or signposting to somewhere that may hold the correct information. Long story short, I bought an Audi on finance years ago and traded my old car in under the diesel scrappage scheme, brilliant. This allowed me to reduce the value of my brand new car by £7,000 Fast forward a few years later and I fell into hardship. Unfortunately I could no longer afford the car and despite my best efforts at trying to negotiate some kind of support from VWFS (Audi financial Services), the car was subsequently marked stolen and I was pulled over at the side of the road using Tactical Pursuit and Contain. My car was then recovered back to the finance company. I struggled for a while, bought an older car to get myself by and eventually got my finances back on track. Then in September of last year I became aware of a CCJ against me filed by VWFS, for the shortfall of the agreement minus the value of the car which was sold at auction. This caused me to do some research into my agreement, legislation and also consult some legal advice. Using another forum and speaking to retired vehicle finance lawyers, it turned out I may have some grounds to apply to set aside the CCJ at a Court hearing, so I drafted some documents and a witness statement and I was successful in setting aside the CCJ, on the grounds that VWFS had no evidence that I had traded in my old car as a part exchange. Now this is where things get complicated. My whole defence on winning the case against VWFS and disregarding liability for the shortfall rested on the fact that, with my old car as a part exchange, I had paid in more than a third of the agreement and VWFS could not repossess my car without a court order or they would be in breach of Section 90 of the Consumer Credit Act 1974 and I would be entitled to all sums paid under the agreement. I took this all the way, noting that the CCA 1974 and the Consumer Credit Agreement Regulations 2010 state that a deposit is defined as any exchange of goods or by any other means a reduction in value of a purchase by means of a transfer. I recently had my day in Court but as a litigant in person, was cross examined by an all singing all dancing Barrister and of course he persuaded the Judge that I had no case, and that my car traded in under the scrappage incentive was not to be classed as a deposit, despite it literally being written in legislation, amongst other reasons why I found the HP agreement to not be properly executed. I am now appealing this decision as I strongly believe the Judge has misinterpreted the law, What I really need for this to be successful is someone who is knowledgeable in the field of Vehicle Finance to help me understand if I have a possibility of overturning this case, as I have no doubt at all that my car should be classed as a part exchange and a deposit and it is blatantly written in the legislation that the finance companies are bound by. I would massively appreciate if someone can help me decipher this legislation and its application in the sense of my HP agreement, I simply do not understand how I can trade in my car and it not be classed as a part exchange, or a deposit. Similarly, if someone is able to find the exact wording of the terms and conditions of how the Diesel Scrappage Scheme was managed in 2018 that would be an absolute life saver! Thanks so much in advance, this is not a straight forward nor a well documented case but I believe I am onto something and I believe there will be other people in my position who have lost their cars without knowing this clause and could well be entitled to reclaim all sums under the agreement
    • we know them well. you TOTALLY ignore them. NO DCA is a BAILIFF  
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LTSB Account closed


sempei
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Hi all, it's been a while since my last post :rolleyes:

Well, my personal account has gone over the overdarft limit, I asked LTSB to increase it, which was refused. Since then it's got worse, I have just worked out the charges over £4K in 15 months. Prelim letter sent today to claim these back.

Well, I also have (had) a business account with them which has never been in arrears or even close. This week I went online to check the balance and was denied access, the following day I called the business centre and was told I had been informed in writing (nothing received) that they had closed my account and that if I had a complaint to put it in writing and he hung up !!!

i have written a 3 page statement of events and took into my local branch to be forwarded to the ilusive complaints dept..... I have given them 14 days to respond before I send a copy to the FOS etc.

 

Can they just close my account which has been in credit since opening and without any 'issues'

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Guest Old_andrew2018

They seem to think they can, however any reasonable person would view this a retaliation by LTSB,

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I know a little late, but do not maintain your personal and business accounts at the same bank, keeps temptation away from the bank, like offsetting a business overdraft against a personal account, your example etc.

 

By all means complain to the FOS etc.

 

I know with personal accounts the banks can close at will, so long as they give you 30 days notice, not sure with business accounts though.

If I have been helpful please click on my star and add a comment.

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I'd agree on keeping business account at a separate bank wherever possible. Had a new venture a while back that didn't all go to plan, although it didn't have any debt. Made it hell to get anything done with my personal account though - even ordering a new debit card because the old one was damaged had to go through the business account managers :S

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Hi, I know it's too late now lol :D

I went to the NatWest Monday 18th to open a new business account and it was declined !!!! Hmmm, the business manager was quite apologetic and I filled out a manual form for a basic business account without O/draft facilities, which is what I wanted anyway. She said she would know probably Weds 20th if it was ok.

I wonder if LTSB has done something to my credit file, I hope that the basic account is opened or I am not sure what else I can do....?

Edited by sempei
mis typed
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ok, got the basic business account open today - Yeah, thanks to Natwest. Also received another letter today, sorry to hear you are unhappy etc from LTSB we will respond within 4 weeks etc.

Do I stick with the timescale in my complaint letter ie 14 days before sending that and follow up letters to the financial ombudsman service, is this deemed as a reasonable amount of time ?:confused:

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Hi Sempie,

as far as I know you have to wait until you get the final responce letter from Lloyds before you can take your case to the FOS

having said that I do believe that The FSA take retaliatory measures very seriously.

make sure you keep a record of any calls you make or receive, take the name of the person you talk to and note the date and time of the call.

If you don't get a satifactory responce then contact the FOS and FSA with as much detail as possible and include copies of any letters that you write or receive

Good luck with this

Shooter x

ps. Buisness accounts are not covered by the test case!

[sIGPIC][/sIGPIC]

 

:)Surely life can't get any worse it has to only get better from hear on out:)

 

LTSB- My claim like thousands of others is Stayed

Cap 1-See my tread about that one

Barclaycard- Won before court stage

GE capital -2 accounts and LTSB card letter asking for refund stage (Waiting for out come of the above to carry on with these ones )

Sars sent for all my mums accounts

About to start PPI claims on My Mums accounts

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Kinc - They did not transfer funds between the accounts. I did not receive anything in writing before they closed the account, I only found out by calling them, he did state that they had written to me, which I have not received or I would have put measures in place to prevent any loss of business.

I have received a ' we have closed your account' and attached is a cheque for the balance £***.**

I have also had five letters refering to my personal account ranging from you have an agreed overdraft for £1000 and £4300 written on the same day also one stating that I cannot use the account (already given the card and cheque book back) and an Enforcement notice telling me that I need to pay back the full amount!!! Do they know what they are doing ??:rolleyes:

I have received two 'sorry your not happy' letters as I took a 3 page complaint letter into my local branch, they posted it to Birmingham as they didn't have a fax number for them.... I received one letter from Birmingham stating they sent it to Andover as they specialise in cases like mine?!!?:D and received one today from -Bristol (not Andover)

I have kept copies of all these which already fill a plastic wallet.

The 'voicing your concerns' letter allows them 8 weeks to respond, I want this sorted and don't really see why I should wait.....

They are also charging me £60+ a month in interest against the personal account payment plan, I have read on this site that someone had a plan put in place where they froze the interest....

 

Anyone else had this ? I would want this as part of a remedy. What sort of response do you think I will get from my complaint.??

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Hi sempei

 

Kinc - They did not transfer funds between the accounts. I did not receive anything in writing before they closed the account, I only found out by calling them, he did state that they had written to me, which I have not received or I would have put measures in place to prevent any loss of business.

I have received a ' we have closed your account' and attached is a cheque for the balance £***.**

I have also had five letters refering to my personal account ranging from you have an agreed overdraft for £1000 and £4300 written on the same day also one stating that I cannot use the account (already given the card and cheque book back) and an Enforcement notice telling me that I need to pay back the full amount!!! Do they know what they are doing ??:rolleyes:

I have received two 'sorry your not happy' letters as I took a 3 page complaint letter into my local branch, they posted it to Birmingham as they didn't have a fax number for them.... I received one letter from Birmingham stating they sent it to Andover as they specialise in cases like mine?!!?:D and received one today from -Bristol (not Andover)

I have kept copies of all these which already fill a plastic wallet.

The 'voicing your concerns' letter allows them 8 weeks to respond, I want this sorted and don't really see why I should wait.....

They are also charging me £60+ a month in interest against the personal account payment plan, I have read on this site that someone had a plan put in place where they froze the interest....

That would be me!!

 

Anyone else had this ? I would want this as part of a remedy. What sort of response do you think I will get from my complaint.??

 

Personally I would now write to

 

Jon Bundy

Customer Service Recovery Centre

Queen's Rd Quadrant

4th Floor

BRIGHTON

BN1 3XJ

 

He's the one that helped me

 

See My thread here,

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/114478-belville-lloyds.html

 

if you want any help just post and help will be along

 

belville x

Edited by Belville

[sIGPIC][/sIGPIC]

 

:)Surely life can't get any worse it has to only get better from hear on out:)

 

LTSB- My claim like thousands of others is Stayed

Cap 1-See my tread about that one

Barclaycard- Won before court stage

GE capital -2 accounts and LTSB card letter asking for refund stage (Waiting for out come of the above to carry on with these ones )

Sars sent for all my mums accounts

About to start PPI claims on My Mums accounts

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Thanks Belville;), I have been reading your thread over the past few weeks with interest. My Son is also ill and we have to drive a 120 mile round trip every week for treatment. I have also added this into my complaint letter. keeping my fingers crossed.

Sempei

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Sempei please feel free to pm me if you need a shoulder.

Are you on benefits cause if so are you receiving your fares back from your hospital trips?

(((hugs)))

belville xx

[sIGPIC][/sIGPIC]

 

:)Surely life can't get any worse it has to only get better from hear on out:)

 

LTSB- My claim like thousands of others is Stayed

Cap 1-See my tread about that one

Barclaycard- Won before court stage

GE capital -2 accounts and LTSB card letter asking for refund stage (Waiting for out come of the above to carry on with these ones )

Sars sent for all my mums accounts

About to start PPI claims on My Mums accounts

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Hey Belville appreciate the offer:wink:, we only have family tax credit, I have been looking online about refunding of transport costs via NHS and DSS etc but it's not too clear.

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  • 3 weeks later...

Hiya,

 

Ok, update. I have received a letter the end of last week stating that Customer service recovery- Andover had received my complaint and if it was about bank charges- read on, it went to mention the OFT test case etc. If not and it was due to another issue please let us know !!!

I called the number and got an answer phone, left a very curt meassage stating that had they read my letter, they would have known what the complaint was about etc.....

Received a call Monday from Andover, explained the history etc and she appologised and put me on hold, when she came back she stated that I could in fact log the complaint over the phone and gave me a telephone number, I called and left a message. Received a call back today Tues from a company, they went on to say that I had left a message on their answerphone etc and it was in fact the wrong number. I have checked the number I was given and it matches the one I called!!!

 

The only thing I can think is that Birmingham sent it to two centres, Andover for the charges, Bristol for the complaint about the account closure. I really don't know what's going on now, LTSB has really confused me :confused::confused:

Is it worth ssending the FOS complaint form with supporting letters yet ??

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  • 2 weeks later...
Hey Belville appreciate the offer:wink:, we only have family tax credit, I have been looking online about refunding of transport costs via NHS and DSS etc but it's not too clear.

 

Ask the hospital for a form to claim back the transport fare. We have the same prob as we live in essex and travel to GOSH every 6 weeks. I can not for the life of me remember what the form was called but the hospital will be able to advise. There should be a office where you would ask for your fare back at the hospital. Go there, they will help.

 

Good luck

 

olives xx

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