advice needed with brighthouse please

[Unhappy-Bunny]

hi guys,

 

here is my problem i signed up with brighthouse around 6 weeks ago for a baird 32'' tv (with freeview and hdmi ports) which i saw in my local store but unfortunatly this one had been sold so the sales women who was signing me up phoned numerous stores to see if they had one in thier store for me which i just presumed was exactly the same as the one that i originally went in for, anyway took almost 3 weeks for my references and tv to be delivered which in the mean time of me waiting i was paying for, once i received the tv i couldnt use it as it didnt have a power lead supplied with it, the remote was not the original and a compartment cover was missing which is used to hide the cables behind the tv, i immediatly phoned brighthouse and made them aware of this matter, they said that they would search round for the missing parts i phoned at 11.30am by 4.30pm i hadnt heard nothing so i decided to ring back they said that they had found a power lead for me but i needed to go down and pick up so i made my way down and picked up the lead and informed them that i wasnt happy at all with the tv as i wanted one with freeview and the specific hdmi ports, which i learned that they had sent me the older model to the one that they had in my local store which was sold when i originally went in, anyway whilst in the store me and my partner saw a much better tv which came with the requirements we needed i asked if i could change the tv for a different model and i showed her the one we wanted which was a 37inch philips and once again this one had been sold that day, so she said she would ring the service centre to see if they had one in stock and she said she would ring me the following day, the next day came and hadnt heard anything from her and it was about 3pm, we rang her and she said she was still waiting to hear from the service centre, within 30 mins she phoned back saying that they had just been delivered a 37inch philips tv and that if we wanted it we would have to go down asap and sign for it otherewise she would put the tv on display, i couldnt make it down that day so i said that i would go down first thing in the morning and sign for it (this was a NEW agreement), got there and the tv she said she had wasnt on the system, the lady that was dealing with us that day said she would go into the stock room and see if she could find it so we went and did abit of shopping came back 20mins later and she informed us that she had found the tv (it was on the back of teh van) so we signed for it and made the first weeks payment....we got a phone call the next day giving us a day when the tv would be delivered/old tv picked up, the day came (today 30/07/08) we put on cbeebies for my 2yr old son which he hasnt watched for weeks and his face lit up when we put it on only for it then to all of a sudden the screen went black but there was still sound coming through we pressed the tv menu button and you couldnt even see that the tv looked as if it was just switched off but it wasnt, to get the picture back on we hadto turn the tv off then turn back on even then the picture would be on for about 10 seconds the picture would go light then dim then go black again, we tried putting the xbox on which to my amazment worked fine had that on for about 4 hours and not a problem it is only when we try to watch digital/analogue tv that it happens, my partner phoned brighthouse straight away and once again made they aware of the problem they said they would call the service centre and that the service centre would ring us back which they havent done so we constantly rang the store, they eventually said that they would get an engineer out to us we asked how long it would be before he came out, we informed them that if they didnt come out to it tomorrow then we would be cancelleing the contract so they put the repair to priority which she said they would be out tomorrow, my partner has spoken to his dad who is fluent in high electrical goods such as tv's and he said that the tv is beyond repair he said the best place for this tv is the skip only.....the advice i need is whether i should let the engineer take the tv or tell bright house we either want a replacement that day or we are cancelling the contract with them, there is no way that i am entering into another new contract just to lose money again, im confused on what to do, im also confused on that there is a sticker on the back of the tv stating that it was repaired on the 22/07/08 which was 8 days ago so they obviously havent fully tested the tv after repair, i am not prepared to lose more money as from the word go its been there mistake on both tv's i would rather get my money back but is this possible we have so far paid £70.02 to brighthouse and never received what we ordered and when we did it was faulty,

 

sorry for the life story i just thought that if i explain from start to finish you can understand my situation more, than to a brief description

 

thanks guys

Clair

[MARTIN3030]

Hi Clair welcome to the site.

Seems you have had a bad deal and I cant say I am suprised after reading loads of similar things about these ppl within these forums.

I dont think it needs to be said that you have been messed around-I am not too familiar with their contracts but no way should you come out of this with nothing less than satsisfaction-theres a Brighthouse poster here who I am sure will tell you what the best options are-if you look at other threads you will know who I mean.

keep us posted.Remember to keep a log of everything-Its not to early or too late to put something in writing yourself either.

[Lefty]

Reject the TV under the SUPPLY OF GOODS ACT (IMPLIED TERMS) 1973 and insist on a refund of all payments made.

 

Now then... How easy was that!

 

 

 

Cheers

Lefty