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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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well it was very clear the hearing would take more than 30 mins so why did she only allow that amount of time to deal with it?

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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anyway i got fee remission 4 this hearing so i will apply again 4 an appeal

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Citizen yes i have so hopefully they will take it to a tribunal

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 1 month later...

Greetings All,

 

I bet you all thought I had disappeared of the face of this earth.

 

Well not quiet I have been taking a rest from all this lark as it was getting the worse of me.

 

Anyway I am back, but firstly I would like to apologise to all those that have been looking for my help.

 

I have had a nice few weeks with debt well out of my mind and diverting my time to my family more.

 

Now as for the SRA I got a reply today and they seem well interested in investigating my complaint being as optima saw fit not to.

 

They have copies of my last witness statement and today have asked for copies of all the evidence that went with it so that has duly been sent to them via SD delivery.

 

So now I await there reply before I decide which way to go next.

 

I think I am now passed the time limit to appeal, so I'm thinking about bringing a separate case to court for contempt.

 

If the SRA bring action that will make my case stronger so I'm thinking carry on paying the £20 a mth until the outcome of the SRA then clobber Optima in Court.

 

Does that sound right guys?

 

Anyway great to be back posting.

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 2 weeks later...

Greetings Langster,

 

I have a question to ask, but I have to pop out to collect my son so ill be back in 20 mins ok.

 

Thanks for the info.

 

Will update you soon as i get back.

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Right, Following the letter I got from the SRA I sent all the evidence they asked for they seemed very interested maybe this is because there is someone else on here making a very similar complaint about optima.

 

Your thoughts please but im wondering if i should now let the SRA take there course and them subject to there findings make an application to the judge.

 

The reasoning is because maybe it would make my case stronger against them re the contempt.

 

Anyway the payments too Optima are upto date and another went though today.

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Blimey this is a bit rich

 

Treating clients legally

 

Not the author lol

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Ok langster i will go with that do i write to the judge via a letter or do i have to make another application? I will also write to the SRA enclosing a copy of that accountability article by you know who PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Greetings Langster,

 

Sorry only just picked up this message, right just had a look and the letter was dated 18th December 2009 and was signed by the author of that article above and see states her position as HEAD OF COMPLIANCE.

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 2 weeks later...

Greetings AA99 AND Mr lex

 

Yes this long and drawn out saga is now being investigated by the SRA I eagerly await there findings.

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 2 months later...

Greetings CC,

 

I'm glad you have found my thread and have had time to read it as i'm sure you will now agree they are totally un-professional in the way they litigate cases.

 

Right as to your question I'd say there is no point in requesting them to show via a letter because they wont.

 

Far better to make an application to court for an order for them to show up as a witness.

 

That way the judge is well aware of the situation and will not be happy if they do not turn up.

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 1 month later...

Langster,

 

WOW truly amazing stuff and thank you for your continued support.

 

I still have all letters and correspondence from optima legal as well as those letters from Mr R and Mr L aswell as the emails.

 

I will work on this tomorrow and forward this additional info to the SRA.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Oh and as they say lies have a habit of coming back and biting you on the *um lol

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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No mention of capita on any of the letters or emails.

 

They all say optima legal

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Yes indeed still have that too have kept everything all nicely filed away.

 

Unlike MBNA I keep the lot

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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