Second Response From RBS

[Vallin53]

Hi

 

Just received second letter from RBS (after letter before action) it reads:

 

We believe tht our charges are fair, reasonable and transparent. We consider that the amounts debited to your account have been applied strictly in accordance with your agreement with us and our poublished tariff, which we are satisfied, complies with all applicable laws and regulations. We are also commtted to ensuring the transparency of the information that we give to our customers about the operation of our products.

 

 

Against that background, we much differ to the views express in your letter. Accordingly, the charges that have been applied to your account must stand.

 

Therefore, this is the bank's final response to you on this matter. You may wish to seek the opinion of the Financial Ombudsman Service (FOS) and the enclosed leaflet, which is produced by the FOS tell you more about the scheme and how to contat them. You can also visit the webiste.....and if you do write to the FOS then you should provide them with a copy of this leter within six months of the time that you receive it. You should also send copies of any documentation that you feel supports your case.

 

My question is has any one else had a response like this to their second letter (letter before action). My first & second letter where sent to Tommy Mclean, should I have sent it to my local branch. The letters received thus far seem to be just standard and has not been passed to my branch. Need help as I now have to follow through with my court claim. I have not asked them to provide me with my statements as I already have my original copies, should I have asked for copies. Am I on the right track?

 

 

Thanks all for help

[Michael Browne]

You've sent the prelim and LBA, they've replied to both - negatively. Move on as promised to moneyclaim., unless of course you weren't serious