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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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how far to push?


Agathachristie
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I am trying to reclaim credit card charges from MBNA. They only paid the difference between 12 and 35 pounds back. If I push them through the small claims court how likely is it that I will win this? Do they have to disclose the real costs?

 

Hi MBNA like to quote the OFT report as if it is now law that all they have to repay is the difference between the £12 and the full charge they applied. All that the OFT say in the report is that they will not investigate charges of £12 MBNA and other credit card holders would like to have people believe that they are correct in just returning the difference they are not.

 

So yes you can claim the remainder back and if the try to defend this in court they would have to disclose the actual cost and we know the do not want to do this.

 

all the best dpick:)

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I got a cheque for the difference between 12 and 35 Pounds. On the cheque it states "not negotiable". Although I have written to them and told that I accept this as partly offer they have not replied but their own time limit. Is that cheque "not negotiable" binding and does that mean when I put it to the bank that there is no more chance to go to court for the rest of the money or is this not binding?

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I got a cheque for the difference between 12 and 35 Pounds. On the cheque it states "not negotiable". Although I have written to them and told that I accept this as partly offer they have not replied but their own time limit. Is that cheque "not negotiable" binding and does that mean when I put it to the bank that there is no more chance to go to court for the rest of the money or is this not binding?

 

Hi not 100% on this but as far as I know if a cheque is crossed and marked "not negotiable" it means that you have to put the cheque in you own bank account, you cannot have another person cash the cheque for you. Same as "account payee only"

 

dpick:)

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What dpick has said is bang on. My advice - pay the cheque into your bank, write to MBNA accepting it as part payment only and carry on with your claim

 

 

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