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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is it 10 items or a quantity of 10


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This has happened on a few occasions, I have been into the supermarket to purchase a few things.

I get the items along with a several bottles of water, I then go to the "ten items or less" checkout, whereupon people start to complain that I am in the wrong que, because they say I have to many "items".

Sharkie

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Until they start putting up signs that are grammatically correct and make sense in English, then I'll just use them regardless of how many items I have.

 

The sign should say 10 items or fewer. If it says 10 items or less then it makes no sense.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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You could wait until the new James Bond movie comes out on DVD, buy 1 dozen copies or so and when challenged say you dunno how many - just a quantum of solace.....

 

Either way I think mesing with semantics in a cheque out queue just gets you, the shop and everyone else wound up. But yes, it should say 10 or fewer.

 

And i have seen some rather bizarre situations where multipack items have been bought, or where someone has bought twenty bottles of the same thing, just passed one through and told cashier there's 19 more. This followed a refusal to servcewhich wasted more time than it would have done than to simply press a couple of buttons. And don't get me started on people who actually count how many things you have....

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I'm sure I saw somebody buy a bag of grapes at the "10 items or less" [sic] checkout. There must have been more than 10 grapes in the bag.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Waitrose is the only supermarket I know of that actually has this correct.

 

Technically, anyone in the queue in a "10 items or less" checkout with more than one item the same is breaking the rule. If you had 10 boxes of cornflakes, you'd be ok, and 10 boxes and one of coco-pops and you'd be fine, as you only have 2 items.

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For me its the number of items on the receipt, if you go to the till with two trolleys filled with the same item they would not enter all, they would simply ask how many and punch that in, so time is not an issue.

Sharkie

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