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    • OK but it's always best to scan up these letters you mention so We can decide proper actions/responce/use please scan them all to one mass pdf in date order.  Read upload use the online sites listed Dx
    • Instead of ridiculing them you could point out the embarrassment they will have in the papers if they persist in being in Court with a little old lady. it also won't look good for their landowners since negative comments afffect them too.
    • I'm going to say they haven't complied with the PAP although they did write saying they would be issuing a court claim in their letter they also state I had an agreement with OVO which they have a copy of the agreement and its terms and condition which I have definitely not seen. Also I've technically never had an agreement with OVO but with SSE I didn't even realise they had sold to them until this letter!
    • I have had a pre "warning" from TM Legal regarding 2 old debts stating they are going to send a claim form in email. I was sent a PAP form which i responded to on both but like a melt i sent their PAP pack back to them in my request for CCA etc using the CAG response form. I have not to my knowledge received a response for either. my question is, will sending their pack back cause me issues in the future? can I request they send this back to me?
    • Your consumer rights within six months If a product develops a fault within the first six months after purchase, it’s assumed it has been there since the time of purchase. This means it’s up to the retailer to prove it wasn’t there when you bought it. If a repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction. Your consumer rights after six months If a fault develops after six months, it’s up to you to prove it was faulty at the time of purchase or delivery.   .
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dont Have a loan to buy a car buy it on HP


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Hi i have just come across this forum and although this is now too late for me to do anything about it, i wanted to warn others.

 

Some time ago now my car was parked outside my house and some idiot came speeding down the road and hit my car pushing it into the garden of my neighbour, hit my neighbours car pushing it into the car of their other neighbour and then careered across the road and hit the side of another car.

 

we heard the noise and got to the front door just in time to see the driver and his passenger get out of their car and run.

 

The police caught up with them (the passenger had not been wearing a seat belt and was found rather stunned wondering around the playing fields behind the houses across the road) i am glad he was not hurt too much but wow talk about instant justice :D. The driver was caught elsewhere and it took 5 policemen to hold him down :o.

 

We were asked to give statements and to go to the police station in 2 weeks to see if he had submitted insurance details. We did this only to be told that they could not give us his details as he was arrested for "other" reasons, they would not even tell us if he was insured or not!!!

 

Anyway to cut a long story short we were eventually given the insurance details although we had already begun a claim through our own insurance.

 

our car was a complete writeoff and we were offered £2500.00 pounds as this was the "Glass" value.

 

We had purchased the car by having a personal loan and still had £2500 to pay i mentioned this to the insurance company and was told had it been on HP then i could claim that but as it was a personal loan i could not.

 

how unfair is that?

 

The driver was charged £100 x2 for leaving the scene one for me and one for my neighbour and we were left with either paying off the debt and no car or using the money to buy a new car (which would not be enough to buy me a car of similar spec) and having to pay off the debt myself.

 

is this justice? i think not.

 

edit - a point i think i should also make is that i live on a very wide road with wide pavements which have been marked to park on so my car was actually not on the road but parked on the pavement.

 

Before anyone tells me i should have had gap insurance - when i first brought a car (and here is where i expose my age) gap insurance was unheard of (in fact you could get into trouble for having double insurance) and believe it or not each time i have purchased a new car no one has advised me (until recently) that i could buy insurance to cover this gap which i have now done.

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I think you were given some wrong advice there.

 

First off, the difference between a personal loan and hire purchase (HP) is that in a personal loan the money is what is lent to you so if you choose to buy a car with it the car belongs to you outright, HP is different in that the car belongs to the company who lent you the money until you make the final payment (you are hiring it from them until you make the last payment and that's the point you purchase it).

 

For a person to insure anything there must be 'insurable interest', for example I can insure the life of my partner because if she dies it will have an affect on me but I cannot insure your life (because if you die that would have no affect on me). As an aside insurable interest goes back to the days when insurance first started and people 'gambled' on the lives of others (it was quite common for wealthy merchants to insure the life of a sea captain and then pay someone to throw him overboard whilst at sea and then claim the insurance).

 

So the test is do you have insurable interest on a car under HP, answer YES, ergo you get the SAME benefits as you would under a personal loan.

 

In your case you purchased a car, that car had a value, usual practice is to refer to Glass's Guide, Parkers, Blue Book or whatever and use the value given as the basis for a settlement offer. Whether you are on HP or personal loan that does not affect the value of the car, it is worth what it is worth.

 

It is quite usual for a car to be worth less than the outstanding finance because of various factors (depreciation, interest etc etc). You were only ever entitled to claim for the value of the car and nothing else.

 

You did mention that GAP insurance wasn't around when this happened so I am guessing it was quite a long time ago, but never the less you were wrongly advised at the time.

 

Be warned if you use HP to buy a car then if you fall behind with the payments the car can be taken from you very quickly because it is not your property, the legal owner (the loan company) simply exercise their right to take back what is theirs, under a personal loan it works differently, you would not lose the car until legal action and then possibly not at all.

 

Mossycat

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Be warned if you use HP to buy a car then if you fall behind with the payments the car can be taken from you very quickly because it is not your property, the legal owner (the loan company) simply exercise their right to take back what is theirs,

 

 

Not quite. Once one third of the value is paid, then a court order is required to repossess the vehicle - the HP company cannot "simply exercise their right"

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No Mossycat this happened in 2002 and like i said no one had told me about GAP insurance.

 

Can you believe how many insurance companies missed a chance to make a sale:eek:.

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