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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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Thanks Shadow -yes I was a bit 'off-hand' in the earlier question; and, yes, we could write to 'them' and see what, if any, response we get.

However if, as many of us are, we are already embroiled in a claim and find it difficult changing course, mid stream, then to obtain

relevant letters from the bank from the period the account was held
if they're not already held in our possession, makes the whole process somewhat unwealdy and to extrapolate a template is, I would suggest, a somewhat dodgy proposition for court action.
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UTCCR Reg. 5(1) – An imbalance of rights and obligations, contrary to good faith, and to the detriment of the consumer.

Surely we're seeking the broadest possible, practical (on a 'day to day' basis) interpretation and application to which this might be applied. Not merely occasional errors which, as YB says, the banks already have a mechanism to use.

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This is where the 1 single solitary charges on one day not creating excess could be problematic perhaps if 6.2(b) on UTCCR 1999 is considered.

YB, sorry to be so unyieldingly THICK, but whilst I do understand the 'not individually negotiated' aspect of the argument, the above has lost me a bit. Mind you I'm still trying to download the relevant bits of UTCCR,CCA et al...

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Hi RobRoy,

Yeh I remember them too - I remember mine in 1961, upon being asked if I could borrow to buy a motorbike, replied 'No problem young man - what collateral do you have?' I remember staggering out thinking a. what's collateral? and b. if I had it would I be asking for a loan?

Upon reflection I wouldn't have had it any other way - g'bless the old geezer.

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TheyrCriminals,

I reckon that, even allowing for new pocs, we'll have enough 'meat' to really have a telling effect on the banks. I concur with much earlier statements that the SCOJ has been instrumental in clearing a lot of 'trees' to expose a much larger 'wood'.

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Reading through the regulations, (UTCCR) the CCA, (s.140A) etc, it's clear that fairness turns on the facts of an individual case. What is fair is one case may not be fair in another, etc, etc.

 

Fair enough but Joe Soaps like me are going to need help, initially, identifying just what is and isn't fair. A steep learning curve it may be but, I feel sure a little help will go a very long way

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YB

We do not believe that there is

any legal basis on which the amount of the charges can be challenged.

 

How about that bit?

We are satisfied that the bank charges you seek to reclaim were properly charged and the outcome of

the legal proceedings confirms our position

does it really?

As I understand things (and I'm the first to admit there are an increasing number of areas I'm finding difficult) other avenues of attack quite probably exist and are being clarified.

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So we try a variety of claims using a variety of alternative Acts/Regs and see which causes the banks most grief.

Somewhere there is surely something that will.

Edited by kennyh
spelling's crap
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So (as mentioned in #4606 above) it's looking increasingly like a dual-pronged attack using UTCCR1999 Reg 5 coupled with, where-ever possible, Section 140 a-d of the Consumer Credit Act (CCA) 1974?

So far as the Natwest anomoly is concerned, again whereever possible, do we formulate a fresh claim for the period in question (with, presumeably, good odds of success if the t&cs for the limited period were found wanting by justice)

I would still wish to await any revised information but times is 'agettin' tight.

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Only for a renewed onslaught for bank charges - if I can; else I might have to 'cobble together' some less than perfect ones to get things moving. So far as DCAs, Cr Cards and ppi are concerned, the existing resources seem to work a treat.

Be lucky mate.

And, don't forget to start your own thread on the subject.

Edited by kennyh
forgot last line
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Hi Speedtrip,

If you haven't already, I would strongly suggest you start your own thread.

Other than that patience is the name of the game and don't be overly hard on "Consumer Protection Champions" since the SCOJ decision was a body blow to them also (and, being human - like so many of us- they too have 'fish to fry')and the recovery is taking a little longer than anyone, outside the banks, would wish.

If your transcription of your bank letter is accurate

level of unplanned overdradft charges cannot be assessed for fairness under consumer fairness legislation known as UTCC."

then I should compliment them on their accuracy (lol) and proceed to p*** on their chips by perhaps (if you become that time critical) embarking on a rejoinder spiced by GLC - see earlier posts. Edited by kennyh
missed a bit
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Would anyone care to venture an opinion as to whether Statute of Limitation arguments are now largely redundant with the demise of the old fairness concept. We shall be probably using Acts which date between 1974 & 1999 and, if the 6 year countback starts on any of those dates then the range of each claim will, for many folk, be adequate.

C'mon what am I missing?

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