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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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I shall join in the rejoicing so long as the OFT take into account the actual cost of charges as shown by the Yorkshire Bank expose and so long as the reduced charge rates are backdated -fat chance of that happening. Also be interesting to see whether 'they' entertain interest charge refunds on the difference between the new, presumably lower, charges and those levied by the banks. We really do need something less than the £12 employed by the CC companies.

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Gizmo - nice to see a name that's helped me in the past. I just don't have time to watch a vid that has clearly generated the amount of dirision on show but, I wonder, how do you see the time line playing out when we can at least go for the jugular on unreasonable costs. Are the banks going to the House of Lords?

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Bigmac - did the OFT illustrate how they arrived at the CR Card figure? If so I, for one, would like to see how they arrived at it. If they didn't would the 'workings' have 'Commercial in Confidence' stamped all over them to keep them away from our prying eyes?

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  • 1 month later...

Fair enough, we'll have £12 set as the limit and I am sure everyone on CAG will not sue their banks. Right?

We ARE still using the basic argument that OFT can fix whatever figure they like (as with the CC companies)-Yes ? But we then deploy the argument that OFT word is NOT law and then invite the offending parties to "show and tell" which, of course they don't. This remains the case - yes?

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The only issue will be where the other Banks don't accept the analysis of the "pilot"/"water testing" and challenge their own, end-to-end.

 

That's OK 'Car' - then one of us can 'invite' them to court for a 'show & tell' session!

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  • 2 weeks later...

Sorry Jon - I seem to have spent an inordinate number of my 67 years online but hadn't come across those instances - but if it happens to me then you can bet that an almighty stink will ensue with quotations from any denials that they have issued for the SAR!!

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Thanks Car; they know there's a loan & ppi involved so if the info isn't forthcoming I'll go after the Data Controller and distruction certification (if that's what they contend) before going after any pecunary satisfaction and I shall 'push' the non-compliance issue should it turn out that way.

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dragging it up to the House of Lords, the country's highest court

Surely they won't stop there with Europe to go at - YES I know, Yourbank, it's undoubtedly their God given right to appeal to anyone, anywhere, but I still believe these legal costs should be ringfenced, NOT funded directly or indirectly by Tax payers, and heavily challenged at AGM or even an EGM; really somebody within their tight boardroom circles should be held to account - heaven only knows they don't appear to have been to date!

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The redoubtable Mr Crow

denied that victory for the OFT implied there would be a deluge of litigation in other industries where cross-subsidies were common in pricing tariffs.

Any idea which areas of finance might be covered by this rather broad statement?

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  • 2 weeks later...

Hi YB,

Unless you relish the 'swishing' sound of wrists being slashed I'd keep stumm! Even if OFT decree a level of fairness and it's greater than zero, it still won't be accepted by many and, hopefully, since the "OFT decision doesn't carry the weight of law" (or so I've been telling banks & CC agencies for years) we'll still challenge?

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OK, YB, they may have a 'right' but then we're straight into 'fairness'.

Question, will this OFT study for 'fairness' carry any more legal weight (which, as I understand it is nil) than the one they carried out on credit cards?

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Hi JonCris,

it costs them little about 41p if that Also the 41p I quote is for manual intervention so the cost of electronically rejecting payment must be infinitesimal

It's been some years since the beans of the Yorkshire Bank were spilled- is this figure from that exposure or from another source?

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Apart from dealing with inanimate objects eg. to negotiate the hazards on the road.... negotiation involves discussion with other concerned parties.

I don't necessarily accept that 'take it or leave it' is negotiation.

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  • 2 weeks later...

The sole question is: is any particular charge (however much it is) intrinsically unfair? If the answer is "yes" then the charge is unfair and cannot be levied. If the answer is "no" then the charge can be levied and no enquiry may be raised as to the amount so long as the term is couched in plain intelligible language

OK folks - AND the answer is???

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