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    • Sorry to ask, but I know I had SB template on PC, but can't find it. Also any search for template\SB letter takes me back here.  Any help to get to SB letter would be appreciated. I know I used it on a car HP co that wouldn't honor my FCS refund and after 6 years came threatening ( or rather their DCA). Worked a treat. Thanks in advance
    • Received this letter today after all this time !! Doesn’t sound like just a threat any advice please  Thanks  Photo.pdf
    • Good evening. Hoping to keep this short and concise. Any help really appreciated! Sent originated from council tax in 2019.  I moved address for a new career 240miles away in December 2019 and have lived here ever since.  A distant friend resides at previous address.  A CCJ was filed regarding this debt in January 2020 but no correspondence was received my end or at the old address.  Move forward to this year; early April I learn of a letter received from Bailiff - Notice of Enforcement dated 13/03. Stated I had ten days to settle a payment/payment plan or £75 will be added after ten days from 13/03 and bailiff instructed to visit.  Obviously I was unaware of this letter till well after the time period passed. Attempted to contact Dukes via email but zero response. Asked for breathing space in order to check the original debt with the respective council (I wasn’t awarded a week of Housing despite being on UC for a short period due to a contract date given by the old employer).  29/04 a note was left at the old address stating a bailiff had visited. New balance £310 more than original outstanding.  I’ve since contacted both the council and the bailiff agent to state I’m more than happy to settle the original debt over a payment plan but at this stage they will not remove the fees despite all correspondence not being sent to me and obviously me only seeing them much later than one would have expected.  Tried live chat today with the company and firstly was told the fees will remain because I spoke to the enforcement agent - I have never spoken to him/her.  secondly told the fees would remain because “I tried to use their web chat service to complete an income form” - I have zero recollection of doing this and I also wonder if it’s another tactic? any help on where I stand with the fees added would be incredible. Thank you
    • the evidence you have from Mercedes is perfect. simply write to both the finance company and the dealership that sold you the car, stating under the consumer rights Act 2015 should a fault appear outside of 6mts, it's for the consumer to prove the fault was present at time of sale. Please find enclosed a copy of said report from Mercedes at XXXX stating quite clearly that the windscreen was replaced on Date , some xxx months/years BEFORE my purchase on DATE. there is a bill to pay of XXX to XXX , i expect you to sort this out between yourselves , i am not liable for this. something upon those lines anyway.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot refuses to provide debt details returns PO


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Agreed, JC. But this will never have been because they have managed to win the Right but ot the Duties arguement.

 

If anyone is ever faced with court action, the agreement will be part of the documentation required under disclosure rules. Without it, the defendant merely needs to defend on the basis of section 127 (3). The judge is precluded from enforcing the debt if the agreement is missing, or does not contain all the prescribed terms. Cabot couldn't at that stage say, yeah but, he never disagreed with us when we said we didn't have to, m'lud! Cabot will effectively scupper themselves trying it on with no agreement.

 

This dosn't mean that I disagree with you about letting Cabot know that they are talking bollix. It just means that I don't think we should get all fixated on this one point.

 

And despite Cabot's assertion that those sections of the CCA don't apply to them, they WILL do their best to find an agreement, if for no other reason than it's to their benefit if one exists. If something turns up, they usually insist that is IS an agreement as laid out in the Act. And that they have complied fully with the obligations of the Act by producing what usually turns out to be nonsense. But by stating that they HAVE fullfilled the obligations (it never says THEIR obligations), it is my belief that they have admitted that they are bound by the act.

 

Let's see if they are reading this, and change their template accordingly. ;)

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Seahorse, I here what your saying but it's about control and the moral high ground. OK i'm a pernickaty sarcastic bugger who likes to antisipate eventualities. why give someone amunition when you can close that door. and yes their solicitor will say what ever it takes to win, thats what they're paid for! They will say the letter dated .......... was not contested by Mr Bloggs and therefore by defaul superseeded Mr Blogg's initial request, This was the case in may 1763 jones v smith when the judge ruled.......................... Sorry to say this but solicitor are/have written the scripts that DCA's use and are atleast one level lower than DCA's and banks (thats if you can get any lower) It's a game, poker if you like bluff, double bluff and counter bluff.

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Precisely Kel

We can go on about what's right & what's wrong until the cows come home, about they should or should not have done but at the end of the day it's about winning & we must not get hung on our own petard simply by allowing them to play the system

 

Close the stable door before the horse bolts not after... as they say

 

I don't agree with your opinion of solicitors though........there are many who take the side of the hard pressed consumer & want to see justice done

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