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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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Hyundai Warranty Problems


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Hi All,

 

I'd be grateful for any advice you might have on a problem I'm currently having with Hyundai UK.

 

I own a Hyundai Coupe which has been largely trouble free since I bought it (new) in March 2003. As you might know, Hyundai sell new cars with a 5 year warranty - one of the their key selling points in the UK and has proven a very successful strategy. The car was registered on March 17th 2003 and the warranty runs 5 years from that date.

 

Now, on the 14th March I was driving to work and the car stuttered at a junction. It didn't stall, but the "check engine" light came on and stayed on. This is the first time I've ever seen that light, so was alarmed to say the least. I called my local Hyundai dealer, explained the issue and also the impending warranty expiry, and they booked it in for Monday 17th March.

 

I took it into the dealer as agreed and left it there all day on Monday 17th March. I picked it up in the afternoon and they explained that a lead had perished and was causing a misfire - they had ordered a replacement. I brought the car back in the next day (Tuesday 18th March), the lead was replaced and £25 or so later I drove home. When I got home, the car misfired again and the "check engine" light came back on!

 

I took it back into the dealer on the Wednesday (19th March) and they again had it all day. When I returned in the afternoon, I was told they had replaced a spark plug but they didn't think that would fix it. The service manager told me that they suspected one of a multitude of causes, the worst of which could be a cracked inlet manifold. Total cost for this worst case: £1500!

 

Now, as they couldn't be certain of the cause they needed to do proper diagnostics. As this is apparently two hours work, they applied to Hyundai for a warranty work order. Hyundai thought about it overnight, then refused as the car was now out of warranty. The dealer called me on Thursday 20th March and passed on this information, along with the escalation guidelines for these sorts of cases. Apparently I needed to appeal for "goodwill" to Hyundai. I wasn't encouraged by his parting words: "Hyundai don't actually do goodwill - they see the 5 year warranty as a favour to customers!"

 

I called customer services and explained the situation, getting a case number etc. The car has a full main dealer service history and was bought new from a Hyundai main dealer, the problem occurred and was reported within warranty period etc.

 

Hyundai apparently considered the issue over easter and yesterday (25th March) came to the same conclusion as before: no good will would be forthcoming. On the phone their case officer explained their case as follows:

 

1. The problem was reported outside of warranty. Regardless of the fact that their main dealer faffed around for several days before deciding something much more serious was wrong, they could not be held to account for that.

 

2. No diagnostics had been performed, so they could not commit to a problem that was unknown. I would have to pay for the diagnostics (£185 or so) and then they would consider the issue again....maybe. They would not to commit to any further action or any reimbursement of these diagnostics costs, regardless of the issue.

 

3. Having faffed around already, my faith in the dealer actually finding and resolving the problem has lessened considerably!

 

I've asked for this opinion in writing, which should arrive by the end of the week. I'm incensed at Hyundai - for 5 years I've paid over the odds for servicing in an attempt to avoid this kind of issue should it arrive. This seems like extreme bad faith on their part. I'm also not sure where I stand legally, given that the dealer faffed around before reporting the problem to Hyundai!

 

Has anyone else had any similar issues with other manufacturers or any advice on this one?

 

Many thanks in advance!

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  • 2 years later...

This five year warranty is a gimmick and a waste of time. All decisions are made at arms length by Hyundai UK and they take no account of dealer`s influence. All work has to be paid up front and Hyundai then decide whether to reimburse or not. Decisions are made in an arbitary fashion as to whether the failure of the part is due to fair wear and tear or a material defect. Mileage , age or care in use has no bearing on this as they simply make up the rules as they go along. Once you have parted with your money try getting it back ! If the repair is not completed for any reason by the time the warranty runs out you could be faced with a massive bill.

Verdict;-Not worth the paper it is written on

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  • 1 month later...

Please take a look at buythishere .com : LK03EGF

 

It will give you an idea of the type of people that you are dealing with at Hyundai UK.

 

LK03EGF was very badly damaged in a car accident, the After Sales Manager was over the drink drive limit and pleaded GUILTY.

The car was then rebuilt with costs of rebuilding being put to other cars in the accounts, LK03EGF was then auctioned through a trader to hide its history.

 

Two senior directors know about this but seem to be unwilling to assist in helping with this complaint.

 

 

By

 

Colin Foxley

 

 

I have paperwork to back up all the claims that I have made.

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  • 6 years later...
Please take a look at buythishere .com : LK03EGF

 

It will give you an idea of the type of people that you are dealing with at Hyundai UK.

 

LK03EGF was very badly damaged in a car accident, the After Sales Manager was over the drink drive limit and pleaded GUILTY.

The car was then rebuilt with costs of rebuilding being put to other cars in the accounts, LK03EGF was then auctioned through a trader to hide its history.

 

Two senior directors know about this but seem to be unwilling to assist in helping with this complaint.

 

 

By

 

Colin Foxley

 

 

I have paperwork to back up all the claims that I have made.

 

Hi everybody,

 

I'm about to spend £7,000 of my wife's money on a 2013 Hyundai i30 for her and whenever I phone the various car dealers they (vast majority) claim that the car I am inquiring about is still under the 5 year Hyundai guarantee. When I question the validity of this 'deal' regarding the strict criteria that have to be followed in order for the 5 year deal to be enforceable (I believe it's things like genuine Hyundai parts to be used for the services, etc) and do they offer a warranty, they say that they don't because of the Hyundai 5 year deal.

Any thoughts, please?

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