PC World get it right!!

[Jason1975]

Hi All.

 

I know we all like to get on the backs of certain stores when they don't offer a decent level of customer service but in this instance I have to say that PCW were spot on. I asked for a router that would manage a VPN connection between 2 routers as well as allow VPN pass-through. They recommended a Belkin router but when I got it back to the office it didn't do what I needed it to do. The details on the box were very vague hence the reason I asked the question. Called them up and was told that I would need to take it back to the store where I bought it by someone who was a little abrupt when I told him I wanted to take it back, the store is 110 miles from where I live but it is near one of the site I look after. Took it back the first chance I had and the person who refunded couldn't have been more polite,. He didn't moan or make it seem like I was committing a crime against humanity, he just just smiled said not a problem and refunded the router.

 

So in short, store guy made a mistake in telling me that his router did everything I needed it to, guy on the phone was abrupt and border line rude, but the guy in the store was happy to help and I left more than happy to go back there.:grin:

[Bookworm]

Or... out of 3 people at PCW, 2 didn't do their job properly, 1 did, and we are so used to rubbish treatment that we are grateful that it only took 3 attempts to get it right.

[Jason1975]

Very true but for PCW 1 out of 3 is pretty damn good!!

[need_laptop_info]

Hi,

 

I am really sorry if this is not the right place to ask this question.

 

I am planning to buy a basic laptop from a store in UK - Not sure which store to buy it from?

I have seen posts about not-so-good comments about Currys. So, I checked on PCW and its the same case with them too!

 

I want to (if possible) buy it from a good reliable shop which you recommend.

Since you have had so many experiences, I am sure you can help me with some names or pointers.

 

Thanks in advance.

[Jason1975]

Hi.

 

Here is a good place to look, Overclockers UK another is Computer Supplies from Novatech. Both are online stores and both have a good range of laptops at different prices.As most are now coming with Vista I would only buy a laptop with a minimum of 1GB of RAM (memory). Let me know if I can help any further.

 

J.

[Carpet3]

out of curiosity, which stores were they?

[Jason1975]

They have always been online as far as I know. Novatech is fairly local to me so I use it quite a lot but I have also used Overclockers a few times.

 

J.

[fred_2009]

Of course you use webstores. you prefer writing and clicking your order then talking to people.

 

No wonder your on here complaining with the rest because you dont know what a true shopping experience is. true human interaction.

 

Store staff are human not born geniuses. put if this way if you need to know something that requires you to ask a shelf stacker a highly technical question then maybe you are not qualified enough to be using the equipment you wish to use.

 

Id advise personally learning the technology first. how it works, how to set it up and reviews about best manufacturers to choose.

 

Pcworld from my experience is a supermarket that specialises in computers. they know enough information to get people by. But unless customers are willing to pay £60 extra for an hour of a specialist fully qualified experts time. then dont expect much response from pcworld staff.

 

Sainsburys is a supermarket that specialises in food. try asking a sales assistant what a antioxident in the food you buy does for the body.

 

Ask them the calorie content of a single bite of a butter filled croissant.

 

Ask them the amount of milli litres of juice that comes out of a orange fruit.

 

The staff are there to help if they can but dont expect anyone to know everything about what they sell.

 

i simply think that is laziness and someone just trying to avoid learning a technology or getting expert advice at £60 a time. PCWorld staff do not charge for advice they give so shut up and back off with insults.

 

If its not a important decision making factor then it wont be advertised. The important information on a pc or electric product is on the box. if you need to know anything more technical then you are either technically qualified enough to be able to research the answer.

 

or maybe not technically qualified enough to be using the product if you dont know the information.

[need_laptop_info]

Thanks Jason1975.

 

I went ahead and got myself a Dell laptop.

And, I am happy about it.

 

I have Vista with a 2 GB RAM. It is a bit slow, but I guess I need to get used to it.

 

But, the machine is good.