out of curiosity, which stores were they?

It amazes me how much the vast majority of people misunderstand their rights. I don’t claim to be an expert myself, and I certainly don’t like giving wrong advice to people so I’d like to clear a few things up, so I may continue to give the best customer service I can. What I’d like to do is throw a few scenarios at you, and see what the proper resolution should be, if that's ok? Scenario 1: Person A buys a printer; it becomes faulty after 4 months. As a store, the onus is on us to prove the fault wasn’t there at the time of manufacture (assuming we were going to dispute it). If we don’t dispute it, and are happy to resolve the issue, then we can firstly repair the product, and to do this we have a reasonable amount of time to do so, i.e. 28 days. If this isn’t done satisfactorily we can then move onto replacement etc. We also have the option to give the customer the manufacturers phone number so they may arrange for the repair themselves, as this would normally be quicker (although we do NOT insist they HAVE to do that) Anything wrong with that? Scenario 2: Person B buys some PC software, they have opened the box (broken the seal) and now wish to return it as they no longer want it. We refuse the return on the grounds of the copyright law. That ok? What happens if they state they didn’t agree with the EULA? Scenario 3: Person C buys an item but decides they no longer require/want the item, but they have opened the box. The item itself if is perfect working order but the box/packaging is obviously torn/damaged. We either refuse the return or offer a return with a 10% re-stocking fee on the grounds that we will have to discount the item on re-sale. That ok? Scenario 4: Person D buys a piece of software, they have tried installing it on several different PCs but each time it fails. They return it to store for a refund on the basis it's faulty. We test the software on a PC in the store and find it's working ok. We refuse the refund on the grounds that the software to be working on our pc must be functioning correctly, and any issues they have had, must lie with their PCs and not the software. That ok? Also, as a (very) quick overview, are my understandings correct on these specific points: i) Once you have bought an item and opened it, as long as there isn’t anything wrong with it, it wasn’t missold etc. You have no legal right to return it. ii) If you don’t open a product, you can legally request a refund within a reasonable amount of time (7 days?) as you aren’t deemed to have accepted the goods. iii) If a product becomes faulty, the retailer has a reasonable amount of time to repair the product before the consumer can request a replacement/refund. Hope you can help