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    • rickyleavet
      Claim through officialinjuryclaim.org.uk for PI following RTC Road Rage Incident

      By rickyleavet · Posted

      My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • jasowter
      Excel/DCBL ANPR PCN - Appealed - 5minutes overstay - iceland gravesend

      By jasowter · Posted

      thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • rickyleavet
      Claim through officialinjuryclaim.org.uk for PI following RTC Road Rage Incident

      By rickyleavet · Posted

      I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • NewsBot
      Brit Finance (Clone of Previously FCA Authorised EEA Firm)

      By NewsBot · Posted

      Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • jSW24
      Solidworks - CJHC meeting and Resellers/Partners not helping

      By jSW24 · Posted

      Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Paid for one item but got two

cdrsilver

By cdrsilver
in PCWorld

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cdrsilver

cdrsilver

Posted
Posted

Hi guys

 

Today i went to my pc world store to buy some ram for my pc. I told the assistant that i wanted 2gb 1x1gb. so he went off and got me the right stuff. I paid then went home. When i got home i realise that he had given me two boxes of the same stuff but there was a white tag which was wrapped around the two boxes holding them together. The item was £60. What should i do?

 

thanks

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RufusA

RufusA

Posted
Posted
What should i do?

 

I think you already know the answer to that one.

 

Legally it is very shaky ground and you could argue in both directions as to whether the "invitation to tender" was for the package, or for the verbal description of the contents of the package. I would suspect that both you and the shop had tendered on a stick of ram, and the other item of memory was taken in error.

 

If you are unclear on the legalities what would the position be if you took the item home and discovered the package empty?

 

Morally you should contact the shop and infrom them of the error, and give them the opportunity to remedy it. They could collect the memory, or provide a means for you to return it which doesn't cost you anything.

 

In reality if you kept quiet about it, then you could probably just keep it without anyone noticing. If you were cheeky you could return one of the sticks with a receipt and get a full refund. However both these options would open you to legal action by the shop, and as you have posted the information on a public forum I assume you don't want to keep quiet about it!

 

I'm not really sure what you were hoping for?

 

HTH - Rufus.

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cdrsilver

cdrsilver

Posted
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Posted

Thanks for your reply. I want to keep it just thinking whether they will be able to find out that it was me they gave the extra box too.

 

I can see why I was given two boxes by mistake tho as on the front it says 1gb x 2 and as there was 2 boxes sealed together thats what i was given.

 

Thanks again

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cdrsilver

cdrsilver

Posted
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Well maybe it was buy one get one free then seeing as the dude held it in his hand for like 5 mins then spent about 5 mins trying to put it through the till. So i havent intend to steal anything

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gyzmo

gyzmo

Posted
Posted

I think if the situation was reversed - they had charged for two items when one was purchased, there would be a right furore. I cannot say that there was even a contract. The moral, as well as the law, is to return the item.

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barracad

barracad

Posted
Posted

You need to return the item. You already know the answers to the questions which you are asking, so it is pointless trying to seek justification on here for your theft.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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cdrsilver

cdrsilver

Posted
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Ok i just dont see how i can be the same as someone who intentionaly walks into a shop and steals something. When i went there with the intention of buying the product and they made a miatake which i havent realised until later on

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gyzmo

gyzmo

Posted
Posted

1. it shouldn't be stolen in the first place

2. the deprived should not have to ask for it back - common decency requires that you hand it back anyway.

 

As to the last one - if they are not aware of the mistake then they cannot ask for it since they do not know that the situation has arisen. That is the difference of your argument to being charged twice - you know you have been charged and will ask for the refund. If the shop knew of this they would undoubtedly ask for its return.

 

You haven't intentionally gone in to steal, but you know you have something that you ought not to.

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heidi83

heidi83

Posted
Posted

It's a bit different when the shoe is on the other foot though - Morrisons recently did me out of £20 on a bungled cashback transaction which I only found out about by viewing a statement and could I hell get my money back of them as "it was my mistake for not checking the till receipt amount before leaving the store" this was despite me having an option of them phoning my bank and having a switch reference number for them to phone at the store - they said I would have to write to head to claim etc etc etc.

 

In short I'll never get my money back unless a go through a long drawn out process - So in light of this I suggest to Cdrsilver that he keeps the item of a set period without using it and wait for them to contact him - it was their mistake, why should he do all the leg work?

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barracad

barracad

Posted
Posted
Ok i just dont see how i can be the same as someone who intentionaly walks into a shop and steals something. When i went there with the intention of buying the product and they made a miatake which i havent realised until later on

 

It's clearly not the same thing, I don't think anybody thinks that you obtained the item dishonestly.

 

However, now you are aware of the mistake, if you intend to keep the item then that would be theft.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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gyzmo

gyzmo

Posted
Posted

And, oh I'm sorry but that has annoyed me if it wasn't said in jest.

 

Honesty is something that should be expected and not done for reward. Can I have a tenner if I don't smash your face in / rob your house / mug your granny? The principle is exactly the same. I have found several wallets / purses (full of money) in my life but I have always contacted the owner where poss or handed it in to the police. If I'm given too much change in a shop I hand it back. Not saying I'm a saint - but there is a reason why people think society is horrible nowadays, and that last remark is a good examle of why.

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cdrsilver

cdrsilver

Posted
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Yea but thats abit differnt, if its someone wallet then fairenough thats theirs, But this item was given to me by a money grabbing shop. I agree with heidi if it was your money the shop wouldnt be so fast to give it back to you.

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heidi83

heidi83

Posted
Posted
Yea but thats abit differnt, if its someone wallet then fairenough thats theirs, But this item was given to me by a money grabbing shop. I agree with heidi if it was your money the shop wouldnt be so fast to give it back to you.

 

 

 

Exactly - you would have a murderous time trying to get your money back and they certainly wouldn't go out of their way to help you or alert you so why should you?

 

When they do a stock check the mistake will be realised and they can contact you - until then do nothing, just don't use it.

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cdrsilver

cdrsilver

Posted
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Posted
Exactly - you would have a murderous time trying to get your money back and they certainly wouldn't go out of their way to help you or alert you so why should you?

 

When they do a stock check the mistake will be realised and they can contact you - until then do nothing, just don't use it.

 

Ok thanks, Im sure they wont even realise they gave it to me, as they stored it out back as its not a popular product. I dnot see how i should run around for them when they have made a mistake when they wouldnt do the same for me.

 

Thanks again!

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heidi83

heidi83

Posted
Posted
Ok thanks, Im sure they wont even realise they gave it to me, as they stored it out back as its not a popular product. I dnot see how i should run around for them when they have made a mistake when they wouldnt do the same for me.

 

Thanks again!

 

Yup - but if they do realise it then just hand it back.

TBH I bet if you phoned the store right now they probably wouldn't be interested in you telling them the mistake.

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patdavies

patdavies

Posted
Posted

I would calm everybody down for a moment.

 

Before taking it back and before people start ranting about theft, I would install it into your PC and try it.

 

You originally asked for 2 Gbytes of RAM; the packaging shows 1 x 1 Gbyte. You may well have 2 x 1 Gbyte RAM 'sticks' to make up your 2 Gbyte requirement. This may be correct, your PC motherboard may not be able to handle individual RAM 'sticks' greater than 1 Gbyte.

 

If you install both and it shows as an extra 2 Gbyte; then all well and good - that is the end of it.

 

Of it shows an extra 4 Gbyte, then you need to remove one and return it to PC World the next time you are in the area.

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