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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
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Lookers Vauxhall & Free Servicing that costs £150


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Hi,

 

I bought my brand new Vauxhall Corsa from a Lookers Garage in September 2005 and took it in for its first service today. When I was sold the car I was told that it came with a years free servicing and 3 years free warranty.

 

When I spoke to the unsympathetic receptionist on the Service Desk this morning and advised that I was bringing the car in for its first service (which I booked in advance) I was told that I should have had a letter stating that I was entitled to a free service from when I bought the car. I calmly explained that I wasn't told of any letter for the service to be free when I bought the car and hadn't received one. Her response was simply - you don't get a free service then meaning that I have had to pay £150 for its service.

 

Has anyone had a similar problem with any garage and any advice please?

 

Thanks

 

Michael

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  • 2 weeks later...

Hi - from the horses mouth so to speak. I work in a main dealer and have done for several years. An old trick by salesmen is to promise the earth to close the deal...like free servicing.Customers actually think the salesman is telling the truth! They never ask for it in writing. The result is that when the customer goes to service there is no back-up on the free off, hence you pay cos by this time the salesman has usually moved on. My advice is to ask to see the deal pack. Somewhere he may just have jotted it down. If that fails speak to the dealer principal & if a PLC complain to head office. A letter to the manufacturer is never wasted. The customers who succeed are the ones that do not just pay up but keep complaining. Experience tells me that the customer who does not go away gets theiur money back!

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Indeed. Complain, complian, complain.

 

I had not dissimilar problems with a VW dealer in Milton Keynes in or around 1999.

 

I had a new 20K passat. It came with 3 years warranty. I had allow wheels added to the car from the factory.

 

When the wheels started to corrode in year 2, the dealership wasn't interested saying that the warranty did not extend to the wheels and that it was just 1 year.

 

I didn't stand for that for long and after months of arguing, got an entirely new set of wheels as nowhere in the guarantee wording did it seem to suggest that the dealer wasn't trying to pull a fast one.

 

Would never deal with them again.

Abbey - Won DPA Claim - Aug 06 and got bailiffs in to recover my court costs of just £30.00

Abbey - Won Charges Refund of £1050 - Nov 06

Egg - Recovered £220 due to Customer Services misinformation - Feb 2007

Nat West - Prelinimary Letter to recover on Credit Card charges £30.00 sent March 2006. £25.40 offered - rejected and the bank reckons that this is it's last word on the matter. We'll see if that's still the case when it reads my N1 form sent recently. It has until the 17th April to respond or the N1 will be submitted.

 

Please check out my web site www.BankChargesScandal.co.uk for Research, Useful links and my story.

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  • 2 weeks later...

I bought a Vauxhall Corsa from new, to keep it under guarantee I had to get it serviced at an authorised garage. Fair enough.

 

However there was not one service below £230, I did a lot of mileage but it was only the usual stuff, oil change and wiper blades etc.

 

One service cost £580 after the car was 2 years old - all it was was the service, some new wiper blades and two brake pads. I got in my car to find a greasy hand print on the ceiling.

 

Despite some pretty heavy complaining I still ended up footing the bill. I'm starting to get more wound up by the times I have given in to things like this by shrugging my shoulders and handing over my debit card.

 

I don't mind paying more for good workmanship - but I feel this was way above what it should have cost and the only reason was I was tied in to their garage to keep the guarantee valid.

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