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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BPM Ground Services / Credit Resource Solutions


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Hi all,

 

Credit solutions have been sending me letters too about a "so called" parking offence that i know for a fact didnt happen

 

they have just raised my amount from £100 to £200 and im getting bored of ignoring them but dont want to enter onto the "hooked fish" list

 

is it best to ignore them all together or just send them a get lost letter,Thanks in advance and will be donating to this website for the brilliant information

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I just received another letter upping my debt, threatening legal action, being blacklisted and possible seizure of any assets.

Reported them to Consumer Direct and they advised I send them a letter by recorded delivery asking for proof of the offense.He said this would be better than just ignoring it because I would a least have some written evidence of trying to communicate with them should the matter go any further.

Of course they won't be able to prove this parking fine. I plan to ignore them from now on.

Has anyone been taken to court yet or had the debt collectors round??

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Zigzag

 

As parking is decriminalised, it is no longer an offence. It's correct description is a 'contravention'. The difference is very important as you are not a criminal even if you may have parked in a way that led to this attempted enforcement of a payment - and because you are not a criminal you need not enter into any correspondence with the enforcers if you do not wish to.

 

Personally I would ignore them as silence is the one thing that enforcers find hardest to deal with. It tells them nothing, it doesn't reveal anything about yourself that may be useful to them and makes them do all the running and decision making as to whether it worth their while continuing the chase.

 

Contact usually sparks them into life, whilst fighting them tends to personalise the issue and make them feel they must get the better of the argument.

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As parking is decriminalised, it is no longer an offence. It's correct description is a 'contravention'. The difference is very important as you are not a criminal even if you may have parked in a way that led to this attempted enforcement of a payment - and because you are not a criminal you need not enter into any correspondence with the enforcers if you do not wish to.

 

 

No. DPE is not universal. Each and every authority running a DPE regime must have the specific permission to do so from the SoS-Transport (more realistically, his minions on his behalf) and be authorised by Regulation signed by the SoS. My LA are not DPE for example.

 

If a local authority is not authorised to operate DPE, then parking enforcement remains a criminal matter. Hence parking offences do still exist.

 

 

All of which is irrelevant in the context here as this is a private company, bottom feeding with no lawful authority to enforce either criminal or DPE

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Pat, I realise that Civil Parking Enforcement is not universal, indeed the town I work in has not adopted it, but zigzag's case I believe is civil.

 

By the way the lack of CPE here actually works in favour of the parkers as the police don't want to know unless you are very stupid.

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Hi All

 

Thought I would put my update on, they have contacted me twice since the initial letter, on receiving the 2nd letter I emailed them to say that I do not acknowledge this 'debt' and that they have not supplied me with any evidence against me, as they cannot provide me with photographic evidence of this so called fine could they please confirm in writing that this case has now been closed. I'm sure you can guess the response i got - thats right sweet FA. Only another letter stating they are now adding £150.00 to my original £140.00 and if I do not pay in 7 days they are getting a CCJ against me - looks like I will be seeing these dim wits in court then!!!

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if I do not pay in 7 days they are getting a CCJ against me -

 

Do they not realise that they cannot just ask for a CCJ against you? Maybe you should explain to them that to get their CCJ they have to;

 

1 Actually take you to court (instead of all their empty threats)

2 WIN their case (doubt it from their paper threats)

3 Obtain a judgement that you should pay (probably a lot less than their

claim)

4 You refuse to pay (on the miniscule chance you lost, why would you

default on a court order?)

5 Now, and only at this point would you become liable for a (recordable) CCJ

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They have closed my case!!!! I spoke to there legal dept (on a normal phone number) and explained that there are a bunch of dimwits and they said this case is now closed!! I have asked for this in writing, but think I might see elephants fly first!!

 

It's a shame really I was looking forward to seeing these jokers in court!!:roll:

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  • 1 month later...

Having received quite a few threatening letters with no evidence of my parking 'crime' I then received a letter from a new debt collection agency saying my debt had been passed on to them and it wouldn't go away! Not being a premium rate number (like CRS) I called them and told them the fine was part of a [problem] and I wouldn't be paying it....they put my case on hold for further investigation and seemed very genuine which it appears they were! They later said that they had received quite a few similar calls. In the meantime I had reported CRS to Trading Standards who looked into it and called me back to say my case was closed as CRS could find no evidence of my illegal parking. I pointed out CRS are criminals but they said it is very hard to prove. So I imagine the [problem] lives on then.

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  • 3 weeks later...

Hi everyone, im a long time reader, first time poster.

 

Around August time I too recieved a letter saying I owed £85 on a parking ticket back in November 2006 (of which I know nothing about). I asked for proof of this and they sent a copy of the ticket. I asked for the photograph of the ticket on my car but they couldn't do that, saying that was only introduced in 2007 (which is false).

Another letter came saying an additional £150 will be added if I didn't compy within 7 days. I sent them a template letter from one of this thread's pages and heard nothing for over a month.

Last week their 'solicitor' phoned to say this case had been passed to them from CRS and if they were able to take a payment to clear my debt. NOPE!

They said this answer would go back to CRS and a court hearing might be heading my way! "fine by me, see you in court"

Im not giving in to these people and if it does go to court, they have no ground to proove the ticket was placed on MY car.

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Last week their 'solicitor' phoned to say this case had been passed to them from CRS and if they were able to take a payment to clear my debt. NOPE!

 

Hi Fenderbass,

 

As a point of interest how did they obtain your telephone number?

 

Secondly, I think you will be waiting a very long time before you see any court papers. DON'T TALK TO THEM ON THE TELEPHONE.

If you must contact them at all make sure all contact is in writing only.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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Fenderbass

Just report them to Trading Standards/Consumer Direct. Although TS didn't stop the [problem] (saying it was hard to prove?!) at least they stopped them pestering me. Despite the fact CRS's letters are made up they still niggle at you and you are better off without them. Still don't understand why Trading Standards let CRS continue...surely it's their job to stop people like them? You would have thought so eh?

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  • 1 month later...

Ok new material has presented itself. I've just recieved a letter from 'Scotcall Debt Collecting Services', stating the debt has now been placed with them. I have 7 days to pay, other field representatives will arrange a doorstep call.

Anyone had a similar situation? Im still not paying anyway, besides, the debt is in my name but I do not own my home, my dad does, therefore when he refuses entry to them it is not my doing.

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Having received quite a few threatening letters with no evidence of my parking 'crime' I then received a letter from a new debt collection agency saying my debt had been passed on to them and it wouldn't go away! Not being a premium rate number (like CRS) I called them and told them the fine was part of a [problem] and I wouldn't be paying it....they put my case on hold for further investigation and seemed very genuine which it appears they were! They later said that they had received quite a few similar calls. In the meantime I had reported CRS to Trading Standards who looked into it and called me back to say my case was closed as CRS could find no evidence of my illegal parking. I pointed out CRS are criminals but they said it is very hard to prove. So I imagine the [problem] lives on then.

 

Fenderbass...please see my experience in quote above. It wasn't the same debt collection agency your debt has been forwarded to though. Hope it helps!

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Ok new material has presented itself. I've just recieved a letter from 'Scotcall Debt Collecting Services', stating the debt has now been placed with them. I have 7 days to pay, other field representatives will arrange a doorstep call.

Anyone had a similar situation? Im still not paying anyway, besides, the debt is in my name but I do not own my home, my dad does, therefore when he refuses entry to them it is not my doing.

 

As stated in would be a first if someone did actually call at your house. If by some miracle it did happen, treat them as you would any stranger calling at your house demanding money! They have absolutely NO powers whatsoever.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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